Hello Tiger,
Thank you for reaching out to us with your concerns.
We are pleased to inform you that the issue has been resolved by applying the necessary patches.
Please clear cache and check the result.
Best Regards,
8Theme’s Team
Hello Tiger,
Thank you for reaching out to us with your concerns.
We are pleased to inform you that the issue has been resolved by applying the necessary patches.
Please clear cache and check the result.
Best Regards,
8Theme’s Team
Hello VenturGrow,
Thank you for reaching out to us. We understand that as a new user, you are experiencing difficulties with accessing a specific page. We are here to help!
Please go to WooCommerce > Settings > Site visibility > Manage how your site appears to visitors.
Best Regards,
8Theme’s Team
Hello Sahil,
Thank you for contacting us and for using XStore.
Appearance > Widgets > edit the content of the Shop sidebar.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello cocofu,
Private Content
Kind Regards,
8theme team
Hello, BSM,
We appreciate your prompt response.
Custom CSS code can be used:
.etheme-product-grid-item .price,
.product-content .price,
.content-product .price {
font-weight: 600 !important;
}
https://cssreference.io/typography/
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
Best Regards,
8Theme’s Team
Hello, @Lightstyle,
We appreciate your prompt response.
We’ve installed the Loco Translate plugin > synchronized translation for the theme and for WooCommerce https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and added translation for the XStore Core plugin. Here is the result – https://gyazo.com/1b88532f019a8ea4ebf1f74a39bce1e5
You can continue translation using the Loco Translate plugin or disable this plugin, all will be fine and translation will be visible still.
We’ve sent the email too.
Best regards,
The 8Theme Team
Hello cocofu,
We hope this message finds you well. We kindly request that you provide us with temporary access to the WP-admin panel at your earliest convenience. Please feel free to grant this access in any manner you deem suitable.
Kind Regards,
8theme team
Dear @RapidClick,
We hope this message finds you well. Could you kindly provide us with a video recording that captures the issue you described “and when the XStore Core plugin is active, the dummy content appears. When the XStore Core plugin is deactivated, everything works fine.”?
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
Hello carlyliczyk,
Thank you for reaching out to us with your query.
To better understand and address your request, could you please provide us with some screenshots and the URL related to your query? This information will help us assist you more effectively.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hello,
We appreciate your prompt response.
Please provide FTP access also.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello BSM,
We’ve applied patches for you. Please clear cache and check single product page now.
Best Regards,
8Theme’s Team
Hello Caique Lourenço,
We hope this message finds you well. We would like to inform you that you can locate the currency settings for WooCommerce by navigating to: WooCommerce > Settings > General > Currency Options
https://woocommerce.com/document/shop-currency/
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Unfortunately, we have to remove logging with FB/Google on the checkout page from our theme because WooCommerce made some updates and it does not allow redirects on the checkout page.
Best Regards,
8Theme’s Team
Hello Anastasiia,
We hope this message finds you well. It appears that there may have been an issue related to the browser cache, as the functionality seems to be restored now. For continued optimal performance, we kindly ask you to clear your browser’s cache and verify the status https://gyazo.com/148b0a9d0c0d69b01002c8e86a093b37
Best Regards,
8Theme’s Team
Hello,
Please provide the text here.
Best Regards,
8Theme’s Team
Hello Martin,
We hope this message finds you well. Could you please provide the link to the product featured in your screenshot? Additionally, we would appreciate a more detailed description of your request. Kindly also provide the necessary credentials to access the admin panel.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Hello VenturGrow,
We appreciate your prompt response.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello Alecalabrini,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello VenturGrow,
Thank you for reaching out to us.
Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
We have reviewed the screenshot you provided and were unable to identify any English text. Could you please specify the text or section you are having difficulty translating?
We look forward to your response and are here to assist you further.
Best Regards,
8Theme’s Team
Hello Plethora,
Thank you for reaching out to us.
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.
Best Regards,
8Theme’s Team
Hello,
They have contact form on this page – https://help.elements.envato.com/hc/en-us/requests/new
Best Regards,
8Theme’s Team
Hello, Festigift,
We appreciate your prompt response.
Regarding the matter at hand, we kindly request that you contact WooCommerce directly, as the default settings do not include the options in question, neither in the theme nor in WooCommerce itself.
If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.
Best Regards,
8Theme’s Team
Hello Caique Lourenço,
We would like to inform you that certain functionalities, such as the Off-Canvas content, are managed by the Core plugin and require translation appropriate for the plugin.
Best Regards,
8Theme’s Team
Hello Living Space,
We are pleased to confirm that your registration has been successfully processed. It appears that the initial issue may have been related to a cache problem, as we have not detected any further complications.
Best regards,
The 8Theme Team
Hello Caique Lourenço,
Private Content
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out and sharing your concerns with us. We appreciate your kind words about the support you’ve received in the past year.
We would like to inform you that the extension of the support period can only be processed through Envato for an additional six months. For detailed instructions on how to proceed, please refer to the following guide: https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/ Should you require any further assistance or wish to discuss alternative terms, we kindly ask you to contact Envato directly.
Best Regards,
8Theme’s Team
Hello,
We can’t log in, unfortunately. Please check the credentials.
Also, make sure that you are using the latest theme version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Best Regards,
8Theme’s Team
Hello Sourabh,
Thank you for reaching out to us.
Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/
Best Regards,
8Theme’s Team
Hello BSM,
Thank you for contacting us and for using XStore.
We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/
Should you require any further assistance, please do not hesitate to contact us.
Best Regards,
8Theme’s Team