Hello, @Lightstyle,

We appreciate your prompt response.

We’ve installed the Loco Translate plugin > synchronized translation for the theme and for WooCommerce https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and added translation for the XStore Core plugin. Here is the result – https://gyazo.com/1b88532f019a8ea4ebf1f74a39bce1e5
You can continue translation using the Loco Translate plugin or disable this plugin, all will be fine and translation will be visible still.

We’ve sent the email too.

Best regards,
The 8Theme Team

Dear @RapidClick,

We hope this message finds you well. Could you kindly provide us with a video recording that captures the issue you described “and when the XStore Core plugin is active, the dummy content appears. When the XStore Core plugin is deactivated, everything works fine.”?

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Caique Lourenço,

We hope this message finds you well. We would like to inform you that you can locate the currency settings for WooCommerce by navigating to: WooCommerce > Settings > General > Currency Options
https://woocommerce.com/document/shop-currency/

Best Regards,
8Theme’s Team

Hello Anastasiia,

We hope this message finds you well. It appears that there may have been an issue related to the browser cache, as the functionality seems to be restored now. For continued optimal performance, we kindly ask you to clear your browser’s cache and verify the status https://gyazo.com/148b0a9d0c0d69b01002c8e86a093b37

Best Regards,
8Theme’s Team

Hello Martin,

We hope this message finds you well. Could you please provide the link to the product featured in your screenshot? Additionally, we would appreciate a more detailed description of your request. Kindly also provide the necessary credentials to access the admin panel.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Alecalabrini,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have reviewed the screenshot you provided and were unable to identify any English text. Could you please specify the text or section you are having difficulty translating?

We look forward to your response and are here to assist you further.

Best Regards,
8Theme’s Team

Hello,

They have contact form on this page – https://help.elements.envato.com/hc/en-us/requests/new

Best Regards,
8Theme’s Team

Hello Caique Lourenço,

We would like to inform you that certain functionalities, such as the Off-Canvas content, are managed by the Core plugin and require translation appropriate for the plugin.

Best Regards,
8Theme’s Team

Hello Caique Lourenço,

Private Content

Best Regards,
8Theme’s Team

Hello,

We can’t log in, unfortunately. Please check the credentials.

Also, make sure that you are using the latest theme version – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

Hello BSM,

Thank you for contacting us and for using XStore.

We have identified that the issue you are experiencing was triggered by a recent update to the Elementor plugin. To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue commonly associated with using an incorrect archive. Please be assured that this is not related to a problem with the theme itself. For guidance on how to resolve this, kindly refer to the following article: [Envato Market Help Center] https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

Additionally, we recommend watching this instructional video for further assistance: https://youtu.be/i7STFGZapx8?si=xkPtRatP4qW1ASpu

Should you require any more help, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for providing the details of the issue you are experiencing after updating to version 9.3.15. We apologize for any inconvenience this may have caused.

Based on the error message you’ve shared, it appears there is a deprecation warning related to the rtrim() function in the WordPress core files. This is typically due to changes in PHP’s handling of null values in recent versions.

To help resolve this issue, we recommend the following steps:
1. Ensure that all your themes and plugins are updated to their latest versions, as this can often resolve compatibility issues.
2. If the issue persists, you might consider temporarily switching to a default WordPress theme (like Twenty Twenty-One) and deactivating all plugins to see if the error still occurs. If it does not, reactivate your theme and plugins one by one to identify the source of the problem.
3. Check your site’s PHP version and change it to 8.1. Hosting provider can do this for you.

Best Regards,
8Theme’s Team