Forum Replies Created

Viewing 30 posts - 57,091 through 57,120 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 08:26

    Hello,

    Done. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 08:11

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 08:09

    Hello, @lea_scz

    The file should be replaced via FTP, so please provide FTP access (FTP hostname, FTP username, FTP password).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 17:17

    Hello,

    Please add this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .product-view-mask .footer-product .button:before {
        top: 0 !important;
        left: -4px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 17:12

    Hello,

    You’re welcome!
    Please add this code in Custom css:

    .header-search .fa:before {
        color: #ee7a00;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 17:07

    Hello @beezsolutions

    Please check email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 17:06

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 17:05

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 17:05

    Hello,

    1. You may enable “Enable hidden top panel” option in Theme Options > Header.
    Go to Apperance > Widgets > add content in “Hidden top panel area”.
    On out demo we use a static block to create the top panel http://prntscr.com/irmx7l > http://prntscr.com/irmxbf
    To enable VC editor for static blocks go to wp-admin panel > Visual Composer > Role Manager > Post Types > Custom > tick “static block”,
    If you provide temporary wp-admin access in Private content we can create the demo static block for you.
    2. Please add this code in custom.css:

    @media only screen and (max-width: 480px) {
    .header .logo img {
        max-width: 100% !important;
    }
    }
    

    How to create custom.css you can watch in this tutorial – https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 16:56

    Please clear cache and check one more time http://prntscr.com/irmtaq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 16:55

    Hello,

    We’ve sent wp-instagram-widget.php file to your registration emails.
    You need to replace this file in xstore/framework/widgets/ folder.
    Also, the fix will be included in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 16:36

    Hello,

    You’re welcome!
    This happens because of image size that loads for mobile, in your case there is 2 ways:
    – add this code in Theme Options > Styling > Custom css > Custom css for mobile:
    https://prnt.sc/irmgna

    .et-scroll-image img {
        width: 100%;
    }

    – hide this element on mobile using Responsive option http://prntscr.com/irmhiz and add a new one that will be shown only on mobile.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 16:30

    Hello,

    1. To optimize images you can use tinypng service – https://tinypng.com/
    Also, please check our documentation https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    2. Please study the topics at our Forum about the speed recommendations: https://www.8theme.com/reply/169282/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 16:13

    Hello,

    You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only https://themeforest.net/licenses/standard.
    To activate the theme on new site you need to deactivate it (via Theme Options) on old site.
    If you will face any activation limit problem, simply provide your code in the Private Content area, we will check it and help activate the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 16:10

    Hello,

    Do you use Visual Composer editor? http://prntscr.com/irm2pt
    [vc_row][vc_column width=”1/2″][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row]
    Go to Visual Composer > Role Manager > Post Types > Custom > tick needed elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 16:06

    Did you click on “Purge All Caches” – https://prnt.sc/irlzzq ? Also, try to check the Instagram on another device.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:59

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:59

    Hello,

    Unfortunately, I can’t check your site because of authentication popup. Please check credentials or temporarily disable the popup.
    Also, make sure that you use latest versions of required plugins – https://www.8theme.com/download-plugins/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:54

    Hello,

    Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:53

    Hello,

    We’ve sent legenda 3.7 version to your registration email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:39

    I’ve checked different pages and I do not see the problem – http://prntscr.com/irljen
    Could you please provide me link to page where you can’t edit any elements?
    Also, please try to open the editor on another device.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:35

    Hello,

    We’ve sent wp-instagram-widget.php file to your registration emails.
    You need to replace this file in xstore/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:34

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:33

    Hello,

    9. You’re welcome!
    10. Please provide a page URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:29

    Hello,

    Please, make sure you have checked all the server requirements before the installation – http://prntscr.com/irlaax
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Unfortunately, the menu can’t be imported, because of WordPress does not allow import of custom fields. You need to create an own menu https://www.8theme.com/demo/docs/royal/#!/primary_menu https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Menu Set Up).
    Also, please read about footer https://www.8theme.com/demo/docs/royal/#!/primary_menu
    What pages do you want to import? Did you install the base content (at the first time) after woocommerce plugin installation? Please provide us with temporary wp-admin access in Private Content so we can take a closer look.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:18

    Hello @temppelinemanta,

    Could you please provide FTP access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 15:16

    Please change this code:

    .header-wrapper .navbar-header .et-wishlist-widget .wishlist-count {
        background-color: #ff0000;
    }

    to

    .fixed-header .navbar-header .et-wishlist-widget .wishlist-count, .header-wrapper .navbar-header .et-wishlist-widget .wishlist-count {
        background-color: #ff0000;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 14:58

    Please clear cache and check one more time https://prnt.sc/irkx45

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 14:57

    Hello,

    Please change the previous code to this one:

    @media only screen and (max-width: 768px){
    .carousel-area .owl-nav {
        display: block !important;
        margin-bottom: 40px;
    }
    .carousel-area .owl-nav .owl-prev {    
        top: auto;
        bottom: -20px; 
        left: calc(50% - 100px);
    }
    .carousel-area .owl-nav .owl-next {
        top: auto;
        right: calc(50% - 100px);
        bottom: -20px;    
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2018 at 14:45

    Hello,

    Please add this code in custom.css:

    .fixed-header .menu > li > a, .fixed-header .menu > li .nav-sublist-dropdown .container > ul > li a, .fixed-header .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li > a {
        color: black !important;
    }
    .fixed-header .menu-main-menu-container {
        margin-top: 18px;
    }

    Regards

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    Viewing 57,120 results - 57,091 through 57,120 (of 68,223 total)
Viewing 30 posts - 57,091 through 57,120 (of 68,223 total)
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