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Visual Composer Not Responding - by KellyKade

This topic has 8 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

KellyKade

Participant

March 15, 2018 at 06:42

When I go into VC on a page or create a new page, it allows me to add an element but not edit that element or any existing one. I click on edit and nothing happens. HELP!

Please, contact administrator
for this information.

#188236 Copied Theme version: 4.2

7 Answers

Rose Tyler

Support staff

March 15, 2018 at 08:07

Hello,

You need to update WPBakery Visual Composer and Ultimate Addons for Visual Composer plugins – https://www.8theme.com/download-plugins/ (to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/)

Regards

#188241 Copied

KellyKade

Participant

March 15, 2018 at 10:00

OK I did this and I am still not able to edit content. When I click on the pen icon to edit, nothing happens. I know that I updated the files in the FTP because the ‘last modified” date is showing current day/time stamp.

#188264 Copied

Rose Tyler

Support staff

March 15, 2018 at 11:58

Hello,

Please clear cache and check one more time http://prntscr.com/iria8d

Regards

#188294 Copied

KellyKade

Participant

March 15, 2018 at 15:12

Just cleared cache and it still does not respond when I click on the pen icon to edit an element.

#188333 Copied

Rose Tyler

Support staff

March 15, 2018 at 15:39

I’ve checked different pages and I do not see the problem – http://prntscr.com/irljen
Could you please provide me link to page where you can’t edit any elements?
Also, please try to open the editor on another device.

Regards

#188344 Copied

KellyKade

Participant

March 15, 2018 at 21:09

Thank you. I checked on my other computer and it is working. No sure why it’s not responding on my laptop, but I will figure that out. Thanks for the stellar support as always!

#188391 Copied

Rose Tyler

Support staff

March 16, 2018 at 08:11

You’re welcome!
Have a nice day.

Regards

#188412 Copied
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