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Topic: Visual Composer Not Responding

Tagged: Visual Composer

KellyKade

Participant

March 15, 2018 6:42 am

When I go into VC on a page or create a new page, it allows me to add an element but not edit that element or any existing one. I click on edit and nothing happens. HELP!
Theme version: 4.2

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support staff only.

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Rose Tyler

Support staff

March 15, 2018 8:07 am

Hello,

You need to update WPBakery Visual Composer and Ultimate Addons for Visual Composer plugins – https://www.8theme.com/download-plugins/ (to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/)

Regards

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KellyKade

Participant

March 15, 2018 10:00 am

OK I did this and I am still not able to edit content. When I click on the pen icon to edit, nothing happens. I know that I updated the files in the FTP because the ‘last modified” date is showing current day/time stamp.

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Rose Tyler

Support staff

March 15, 2018 11:58 am

Hello,

Please clear cache and check one more time http://prntscr.com/iria8d

Regards

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KellyKade

Participant

March 15, 2018 3:12 pm

Just cleared cache and it still does not respond when I click on the pen icon to edit an element.

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Rose Tyler

Support staff

March 15, 2018 3:39 pm

I’ve checked different pages and I do not see the problem – http://prntscr.com/irljen
Could you please provide me link to page where you can’t edit any elements?
Also, please try to open the editor on another device.

Regards

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KellyKade

Participant

March 15, 2018 9:09 pm

Thank you. I checked on my other computer and it is working. No sure why it’s not responding on my laptop, but I will figure that out. Thanks for the stellar support as always!

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Rose Tyler

Support staff

March 16, 2018 8:11 am

You’re welcome!
Have a nice day.

Regards

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