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Viewing 30 posts - 57,031 through 57,060 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 15:57

    Hello,

    Problems relate to custom changes in a child theme, once I activate the parent theme all works fine – https://prnt.sc/is2u9j

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 15:40

    I do not see the top bar on your site. Have you disabled it?
    If you added the number via a text widget, this article will be useful for you https://www.w3schools.com/html/html_css.asp, for example <p style="color:blue;">This is a blue text</p>
    Please activate the top bar so I can inspect the code via browser console and give you advice about the search, also you can provide temporary wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 15:22

    Hello @evanesoteric,

    Please check email.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 15:21

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 15:21

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 15:19

    1. Unfortunately, I can’t login admin panel. Please check.
    Also, without FTP access we can’t do customization in the brand carousel. Ask your hosting provider support to create FTP account to your site files and give us the credentials.
    2. What errors do you mean? Could you please provide a screenshot for better understanding?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 15:06

    Please check one more time https://prnt.sc/is254c

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:56

    Hello,

    Looks like you’ve sorted out http://prntscr.com/is1zuz
    Do not forget to clear cache before checking.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:46

    Hello,

    These labels are loaded as images and can be changed only editing them in Photoshop or another image editor. The images are wp-content/themes/legenda/images/label-sale.png, wp-content/themes/legenda/images/label-new.png, wp-content/themes/legenda/images/images/hot-icon.png.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:40

    Hello,

    Access is not full so I can’t see Appearance section or the Role Manager of VC. I’ve created “Top panel” static block. Please mark static block in the Role manager and set the Top panel block in Appearance > Widgets > Hidden top panel area.
    The problem with the custom code I also can’t check because of restricted access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:26

    You’re welcome!
    1.

    .single-product .product-information .price {
        margin-top: 0px;
        line-height: 1;
        margin-bottom: 15px;
    }

    2.

    .single-product .page-heading {
        margin-bottom: 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:19

    Please clear cache and check one more time https://gyazo.com/7b1699dcdf01db956d76649d0c2a9cd6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:15

    You need to rewrite etheme_page_heading function (xstore/framework/template-elements.php) in functions.php of child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:14

    Hello @temppelinemanta,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:13

    Hello @lea_scz,

    Done. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:11

    Hello,

    Yes, it is possible via code customization, but note if this will be done the H1 will be removed from all pages with breadcrumbs on site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:06

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 14:00

    Hello,

    The code added a possibility to scroll the orders information table. Please check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 13:57

    Hello,

    You can write custom css code in Theme Options > Styling > Custom css or in style.css file of a child theme. If you want to edit php files, I would recommend you to do this via child theme – https://www.8theme.com/documentation/docs/child-theme/ https://codex.wordpress.org/Child_Themes

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 13:53

    Hello,

    I’ve checked your Bedrijfshalverlichting page and here are 2 <h1> because of the element http://prntscr.com/is0znn in your page content that you can simply change using VC editor.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 13:46

    Hello,

    Unfortunately, I can’t login to check your site. Please check.
    Maybe you mean “Uncategorized” category, in this case, please read this article – https://wordpress.org/support/topic/woocommerce-category-issue-uncategorized/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 13:40

    Hello,

    1. What URL should we use to login? Please provide FTP access also (FTP hostname, FTP username, FTP password).
    2. You can add this code in Custom css for page http://prntscr.com/is0tpu to make the product slider looks better:

    .productCarousel {
        -webkit-box-align: center;
        -webkit-align-items: center;
            -ms-flex-align: center;
                align-items: center;
    }
    .productCarousel .swiper-slide, .productCarousel .swiper-slide .content-product {
       position:  static;
    }
    .productCarousel .product-details {
        position:  absolute;
        bottom:  0;
    }
    .productCarousel .swiper-slide {
        padding-bottom:  52px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 13:35

    Hello,

    The screenshot was removed.
    I do not see error messages even with the debug enabled.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 13:20

    Hello,

    You provided access to themes folder on FTP so I can’t check it. I’ve installed Error Log Monitor plugin to be able to see the log in Dashboard and tried to re-save menu, theme options and page but -error log is empty.
    Here is instruction how you can enable debug mode – https://codex.wordpress.org/Debugging_in_WordPress
    Please make a screenshot once you get the 503’s so so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 12:55

    Hello,

    Thanks for the topic.
    You use the latest version of the theme but old version of Core plugin (1.0.15). Please update 8theme Core plugin to latest version – Appearance > Install plugins, also you need to update Massive Addons for Visual Composer plugin – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 12:48

    Hello @sherine,

    What URL should we use to login? /wp-admin – gives 404.
    Please check our documentation https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    & how do I change font’s size of the product page.
    Also, product options includes text area where customer could type.

    – main fonts settings you can find in Theme Options > Typography.
    Also, you can add custom css code in Theme Options > Styling > Custom css. Please describe your request in more details so we could give you an example of code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 12:00

    Hello,

    Do you have this problem only with our theme or even when a default WC theme – Storefront activated on your site?
    Try to disable all 3-rd party plugins > clear cache and check site one more time.
    Also, check your robots.txt file, this article can be useful https://mor10.com/robots-txt-might-be-ruining-your-mobile-friendly-ranking-with-google/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 11:45

    Hello,

    You can change Single Product Page Layout in Theme Options > E-commerce > Single Product Page.
    To remove the short description http://prntscr.com/irz92g can be used this code:

    .product-information .short-description {
        display: none;
    }

    3.

    .tabs .tab-content, .tabs .tab-content a {
        color: #000000;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 11:19

    Hello,

    At first sight, the problem with categories on shop page related to WC and theme versions incompatibility.
    I can pass your problem to our developers, but you need to provide temporary wp-admin and FTP access and be patient, the solution takes a few days.
    Hope you understand this matter.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2018 at 10:58

    You’re welcome!
    Have a nice day.

    Regards

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    Viewing 57,060 results - 57,031 through 57,060 (of 68,223 total)
Viewing 30 posts - 57,031 through 57,060 (of 68,223 total)
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