Forum Replies Created

Viewing 30 posts - 56,161 through 56,190 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 14:45

    Hello,

    I’ve disabled “Search by sku” in Theme Options > General > Header settings. Please chek now.
    The problem occurred because there are “boss” in product titles and in SKU.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 14:26

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 14:22

    Hello,

    Thanks for the notice. The problem will be fixed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 14:20

    You use this language http://prntscr.com/j1qi67 and your woocommerce translations were named – http://prntscr.com/j1qj5y I’ve renamed xstore-de_DE.po /.mo to xstore-de_DE_formal.po /.mo

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 14:10

    Hello,

    The problem caused by this code:

    .row {
        width: 100%;
        overflow: hidden;
    }

    from one of plugins https://prnt.sc/j1qcva

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:42

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:41

    Hello,

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:37

    Please update the theme to the latest version https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    also, update all required plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Don’t forget to create backup of your files and database before starting the update process.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:33

    Hello,

    I’ve changed Top bar background opacity and Header background opacity from 0 to 1 in Theme Options – http://prntscr.com/j1pt8p

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:22

    Please provide us with temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:18

    Please clear cache and check one more time – http://prntscr.com/j1pknw
    or provide me some screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:13

    Hello,

    Theme Options > Custom css > Custom css for mobile:

    .header-logo, .header-type-6 .header .header-logo, .fixed-header-area .header-logo {
        margin-left: 0px;
    }
    .header-logo img {
        max-width: 200px;
        margin-left:  0;
    }
    .header-logo {
        max-width: 200px !important;
    }
    .navbar {
        padding: 7px 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:09

    Hello,

    Have you tried to disable all 3rd party plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 13:01

    Hello,

    Please clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 12:30

    Hello,

    I would recommend you to enable the fixed header and stylise it according to your needs using custom css code, because another way request additional customization (additional customization is outside the scope of our support). Please describe desired looks of the fixed header.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 12:25

    Hello,

    If you prefer this – http://prntscr.com/j1osz7
    change http://prntscr.com/j1osr5 custom css to:

    .sidebar-widget li {
        line-height: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 12:21

    Hello,

    Theme Options > General > Header Settings > Header overlaps the content > Off + Header text color > Dark.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 12:13

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 12:06

    Please change the previous code to:

    .header-wrapper .header .navbar .menu-main-container .menu > li.current-menu-item > a, .fixed-header-area.color-light .menu > li.current-menu-item > a {
        background-color: #5464;
        color:  red !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 12:03

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 12:02

    Hello,

    Unfortunately, this is not possible, but add this code in Custom css:

    .single-product table.variations,
    .single-product table.variations td.value {
        margin-bottom:  0;
    }
    
    .single-product #ni_enquiry {
        clear:  both;
        margin-bottom:  20px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 11:00

    Please change the previous code to this one:

    .product-information .fixed-content {
        display:  -webkit-box;
        display:  -webkit-flex;
        display:  -ms-flexbox;
        display:  flex;
        -webkit-box-orient:  vertical;
        -webkit-box-direction:  normal;
        -webkit-flex-direction:  column;
            -ms-flex-direction:  column;
                flex-direction:  column;
    }
    .product-information .product_meta, .product-information .product_title, .product-information .products-page-cats, .product-information .woocommerce-product-rating, .product-information .product_brand {
        -webkit-box-ordinal-group: 0;
        -webkit-order: -1;
            -ms-flex-order: -1;
                order: -1;
    }
    .product-information .cart,
    .product-information .legal-price-info {
        -webkit-box-ordinal-group: 2;
        -webkit-order: 1;
            -ms-flex-order: 1;
                order: 1;
    }
    .product-information .product_meta {
        margin-bottom:  0;
    }
    .product-information .price {
        margin-bottom: 0.3em;
    }

    You can ignore the notification, this is uncritical notice.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 10:50

    Hello,

    Please provide us with temporary wp-admin access in the Private COntent area so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 10:29

    Hello,

    Please add this code in Theme Options > Styling > Custom css:

    .product-information .fixed-content {
        display:  -webkit-box;
        display:  -webkit-flex;
        display:  -ms-flexbox;
        display:  flex;
        -webkit-box-orient:  vertical;
        -webkit-box-direction:  normal;
        -webkit-flex-direction:  column;
            -ms-flex-direction:  column;
                flex-direction:  column;
    }
    .product-information .cart, 
    .product-information  .product-share,
    .product-information .legal-price-info {
        -webkit-box-ordinal-group: 2;
        -webkit-order: 1;
            -ms-flex-order: 1;
                order: 1;
    }
    .product-information .legal-price-info {
        margin-bottom:  20px;
    }
    .product-information .product_meta {
        margin-bottom:  0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 10:10

    You’re welcome!
    Thanks for the notice.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 10:05

    Yes, after the update the import should work fine.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 09:25

    Hello,

    Please go to Dashboard > Updates > Check Again there soon will be available the new theme version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 09:20

    Hello,

    Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Likely you simply need to synchronize translation files.
    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed.
    Also, don’t forget to backup all the files before any update.
    If the problem won’t be solved even after synchronization, please let me know what FTP username can I use.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 09:14

    Hello,

    Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 08:57

    Hello,

    I’ve checked your site in Chrome, Firefox and Safari but can’t see problems – http://prntscr.com/j1m0u2
    Do you use CDN? If yes, contact CDN support also.

    Regards

  • 1 2 3 … 1,872 1,873 1,874 … 2,271 2,272 2,273
    Viewing 56,190 results - 56,161 through 56,190 (of 68,187 total)
Viewing 30 posts - 56,161 through 56,190 (of 68,187 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.