Theme Options gets blank (disappear) - by webmarka

This topic has 8 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

  • Avatar: webmarka
    webmarka
    Participant
    April 5, 2018 at 23:09

    Hi, Just installed Royal theme v4.4 (was an upgrade from v1.7.1).
    The Theme Options page isn’t working well. Every time I click “Save Changes”, options disappear.
    It gets all blank, or sometimes a demo option appear.
    See the two screenshots below.
    https://cloud.kajoom.net/s/YU9zwqQAdqBZv8N
    https://cloud.kajoom.net/s/eunZo66Ebyya4ZL
    No error in the PHP errors logs.

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 08:16

    Hello,

    Please check what errors do you have in the browser console.
    Have you tried to disable all 3-rd-party plugins?
    Also, enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.

    Regards

    Avatar: webmarka
    webmarka
    Participant
    April 6, 2018 at 08:30

    Thank you, I finally managed to get it to work by changing theme folder rights and disabling some plugins on the site. Will take a look at console if it happen again.

    But now my problem is that I want to deploy the website in production (was in a dev environment) but since we had to reinstall it many times, I get this message when trying to activate it :

    You have reached activation number limit.

    Could you please reset my licence / counter or something like that so I could finally install this on the real website ? Below is my Item Purchase Code.

    Thanks for your support!

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 08:43

    Please try to activate theme now.

    Regards

    Avatar: webmarka
    webmarka
    Participant
    April 6, 2018 at 09:38

    Super, thanks! I think the problem about the settings page was because of an image that was not in https (your ad banner) and was causing Firefox an error.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2018 at 10:10

    You’re welcome!
    Thanks for the notice.
    Let us know if you need any further assistance.

    Regards

    Avatar: webmarka
    webmarka
    Participant
    April 6, 2018 at 21:38

    Finally, the problem was because of PHP max_input_vars directive.

    Had to modify it to be higher than 1000 in php.ini / .htaccess.

    php_value max_input_vars 5000

    See this issue : https://github.com/valendesigns/option-tree/issues/39

    You should add this in your requirements doc about the theme.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2018 at 08:17

    Hello,

    Thank you for letting us know.

    Regards

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