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Topic: Problems with translating the website

Tagbag

Participant

April 5, 2018 6:12 pm

Hey,

I have uploaded translation files in the wp-content / languages / themes folder. Loco Translate also shows me the file, but the page is not translated. Can you please look over it, if I did something wrong or forgot something?

My FTP access data are in private content.

Regards 🙂
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#190436 copied to clipboard

Rose Tyler

Support staff

April 6, 2018 9:20 am

Hello,

Please read our documentation https://xstore.helpscoutdocs.com/article/30-base-theme-translation
Likely you simply need to synchronize translation files.
Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed.
Also, don’t forget to backup all the files before any update.
If the problem won’t be solved even after synchronization, please let me know what FTP username can I use.

Regards

#190476 copied to clipboard

Tagbag

Participant

April 6, 2018 11:49 am

Hey,

you are right, i forgot to synchronize my translation file. Unfortunately, it still does not work. I already cleared the cache. Would you possibly look over it? My FTP username is in private content.

Regards
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Theme version: Dark

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support staff only.

#190499 copied to clipboard

Rose Tyler

Support staff

April 6, 2018 1:01 pm

Hello,

Please clear cache and check now.

Regards

#190511 copied to clipboard

Tagbag

Participant

April 6, 2018 1:41 pm

Works. Thank you very much!

#190525 copied to clipboard

Rose Tyler

Support staff

April 6, 2018 1:42 pm

You’re welcome!

Regards

#190526 copied to clipboard

Tagbag

Participant

April 6, 2018 2:00 pm

Can you tell me solution of the problem, pls? I forgot to ask^^

Regards

#190527 copied to clipboard

Rose Tyler

Support staff

April 6, 2018 2:20 pm

You use this language http://prntscr.com/j1qi67 and your woocommerce translations were named – http://prntscr.com/j1qj5y I’ve renamed xstore-de_DE.po /.mo to xstore-de_DE_formal.po /.mo

Regards

#190529 copied to clipboard