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Blank Search Results - by anthonyazera - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

anthonyazera

Participant

April 6, 2018 at 12:38

We are having an issue with the search on Xtheme returning blank results. For example, this search https://www.guitarmania.co.uk/?s=boss&post_type=product&product_cat=0 – searching for the word boss – if I search on wordpress back end or when a different theme is installed it only returns 43 results, yet xtheme says 98 results, and the first few pages of the search results are blank.
Thanks,
Anthony

#190509 Copied Theme version: 4.23.1 WooCommerce version: 3.3.4

9 Answers

Rose Tyler

Support staff

April 6, 2018 at 13:09

Hello,

Have you tried to disable all 3rd party plugins?

Regards

#190512 Copied

anthonyazera

Participant

April 6, 2018 at 13:19

Yes with all plugins disabled (except those installed by xstore) it still produces the same issue.

#190517 Copied

Rose Tyler

Support staff

April 6, 2018 at 13:22

Please provide us with temporary wp-admin access so we can take a closer look.

Regards

#190519 Copied

anthonyazera

Participant

April 6, 2018 at 13:25

Sure, details below

Please, contact administrator
for this information.

#190520 Copied

Rose Tyler

Support staff

April 6, 2018 at 13:37

Please update the theme to the latest version http://xstore.helpscoutdocs.com/article/63-theme-update
also, update all required plugins https://xstore.helpscoutdocs.com/article/37-plugins-update
Don’t forget to create backup of your files and database before starting the update process.

Regards

#190522 Copied

anthonyazera

Participant

April 6, 2018 at 13:38

It still produces the same results when updated – see link below. Thanks

Please, contact administrator
for this information.

#190523 Copied

Rose Tyler

Support staff

April 6, 2018 at 14:45

Hello,

I’ve disabled “Search by sku” in Theme Options > General > Header settings. Please chek now.
The problem occurred because there are “boss” in product titles and in SKU.

Regards

#190534 Copied

anthonyazera

Participant

April 6, 2018 at 15:43

That has worked great, thank you!

#190543 Copied

Rose Tyler

Support staff

April 6, 2018 at 15:50

You’re welcome!

Regards

#190545 Copied
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