Hello Alpha111,

Thank you for reaching out to us.

We have reviewed the screenshot you provided and noticed that the option displayed is for ‘min-height’, not ‘height’. Therefore, it cannot be used to reduce the current banner size. If you need further assistance or have any other questions, please feel free to contact us.

Best Regards,
8Theme’s Team

Hello Vítor Carneiro,

Thank you for reaching out to us.

We kindly request that you review the following articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.com/document/fixing-blurry-product-images/

Best Regards,
8Theme’s Team

Hello Despoina,

We appreciate your prompt response.

Theme Options > Theme custom CSS > edit or delete this code – https://gyazo.com/5106bc2d65f0006a1e372a14e193b0e8

Best Regards,
8Theme’s Team

Hello giakhiemtoys,

Thank you for reaching out to us with your concerns about the form on your website.

Please contact your hosting provider and make sure that the mail function is activated on the server side.

Contact support of the Contact form 7 plugin to get further assistance.

The current situation on the site is independent of our theme.

Best Regards,
8Theme’s Team

Hello Rodrigo Carlos,

We’ve synchronized translation and translated the mentioned test for the WooCommerce plugin via Loco Translate. Please clear cache and check the result

Best Regards,
8Theme’s Team

Hello Joanna,

Thank you for getting in touch with us.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

Thank you for reaching out to us.

Please open your account page https://www.8theme.com/account-user/?user_id=33719 and add the purchase code here – https://gyazo.com/c595850c630c9eca310d61fd03e31e67

Best Regards,
8Theme’s Team

Hello Quixotic,

We appreciate your prompt response.

Please try a solution from this topic – https://www.8theme.com/topic/breadcrumbs-is-not-showing-in-few-pages/#post-402860

Best Regards,
8Theme’s Team

Hello Daniel Sami,

We appreciate your prompt response.

Your problem is caused by the Max upload size. Please contact your hosting provider and ask to increase this value to 12 MB. Additionally, downgrade the PHP version from 8.2.21 to 8.2 or 8.1.
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Best Regards,
8Theme’s Team

Hello Despoina,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Please provide FTP access.

Best Regards,
The 8Theme Team

Hello, Marvin,

Thank you for reaching out to us.

1/ Please try to use this element https://gyazo.com/e5607f4f6c1d4c508051c82b2e8c8994

2/ We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

To assist you more effectively, could you please provide the URL of the page related to your screenshot? Additionally, we would appreciate temporary wp-admin access. This will enable us to address your query with the appropriate context and details.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Alecalabrini,

Please downgrade the PHP version to 8.1 (your hosting provider can do this for you).

Best Regards,
8Theme’s Team

Hello khurram virk,

Good day to you!

Please check the footer now.

We’ve disabled “Static Blocks Cache” and “Remove Query Strings From Static Resources” via Theme options and clicked on “Regenerate CSS & Data” in Elementor > Tools.

Best Regards,
8Theme’s Team