Page 187 – 8theme.com

Forum Replies Created

Viewing 30 posts - 5,581 through 5,610 (of 68,227 total)

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Rose Tyler

Support staff

July 25, 2024 at 08:33
Hello pigeleven,

You can change the background color for the entire site via Theme Options > Styling.

Or you can use custom CSS code to change the background color for single product pages:

.single-product .page-wrapper { background-color: red; }

Best Regards,
8Theme’s Team
#406872 Copied In reply to: I’m very dissatisfied this time，too many bugs on your theme
Rose Tyler

Support staff

July 25, 2024 at 08:27

Hello Despoina,

We appreciate your prompt response.

Theme Options > Theme custom CSS > edit or delete this code – https://gyazo.com/5106bc2d65f0006a1e372a14e193b0e8

Best Regards,
8Theme’s Team

#406869 Copied In reply to: footer menu color change

Rose Tyler

Support staff

July 25, 2024 at 08:21

Hello Living Space,

Thank you for reaching out to us.

Please provide temporary wp-admin access.

Best Regards,
8Theme’s Team

#406868 Copied In reply to: Elementor is working very slowly with your theme.

Rose Tyler

Support staff

July 25, 2024 at 08:20

Hello giakhiemtoys,

Thank you for reaching out to us with your concerns about the form on your website.

Please contact your hosting provider and make sure that the mail function is activated on the server side.

Contact support of the Contact form 7 plugin to get further assistance.

The current situation on the site is independent of our theme.

Best Regards,
8Theme’s Team

#406867 Copied In reply to: The Form Doesn’t Work and Don’t Know Where To Collect Data

Rose Tyler

Support staff

July 25, 2024 at 08:15

Hello Zamgra_Legacy,

Thank you for reaching out to us with your concerns regarding the checkout page layout.

We can’t log in, unfortunately.

Please test the next: navigate to Theme Options > WooCommerce > Cart/Checkout Layout > Advanced Labels and set it to ‘Off’.

Best Regards,
8Theme’s Team

#406863 Copied In reply to: Checkout Page layout allignment issues. input and output fields have allignment issues

Rose Tyler

Support staff

July 25, 2024 at 08:04

Hello Rodrigo Carlos,

We’ve synchronized translation and translated the mentioned test for the WooCommerce plugin via Loco Translate. Please clear cache and check the result

Best Regards,
8Theme’s Team

#406861 Copied In reply to: I can’t find where to translate “Log out” on the My Account customer screen

Rose Tyler

Support staff

July 25, 2024 at 07:56

Hello,

We’ve re-saved WooCommerce plugin settings on your site. Please check now.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#406858 Copied In reply to: Catalogue akA shop page not loading for users and admin

Rose Tyler

Support staff

July 25, 2024 at 07:52

Hello Joanna,

Thank you for getting in touch with us.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

#406857 Copied In reply to: Users Unable to Register/Login on the Website

Rose Tyler

Support staff

July 25, 2024 at 07:49

Hello,

Could you please provide temporary wp-admin and FTP access?

Best Regards,
8Theme’s Team

#406856 Copied In reply to: theme is not optemized as you claimed because my bussiness web hosing full by listing 4 product

Rose Tyler

Support staff

July 25, 2024 at 07:47

Hello Ankit Khandelwal,

Thank you for reaching out to us.

Please open your account page https://www.8theme.com/account-user/?user_id=33719 and add the purchase code here – https://gyazo.com/c595850c630c9eca310d61fd03e31e67

Best Regards,
8Theme’s Team

#406855 Copied In reply to: How to add another license in this support

Rose Tyler

Support staff

July 25, 2024 at 07:41

Hello Daniel Sami,

We’ve already advised that you need to increase the maximum upload size to 12 MB, your current value is 8 MB. We’ve added a screenshot in the Private Content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406853 Copied In reply to: Cannot install theme even when all PHP requirements have been met.

Rose Tyler

Support staff

July 24, 2024 at 16:18

Hello Quixotic,

We appreciate your prompt response.

Please try a solution from this topic – https://www.8theme.com/topic/breadcrumbs-is-not-showing-in-few-pages/#post-402860

Best Regards,
8Theme’s Team

#406787 Copied In reply to: Breadcrumbs not showing on all pages on Xstore theme

Rose Tyler

Support staff

July 24, 2024 at 16:13

Hello Brooke,

In this case, read the next article from WooCommerce plugin documentation – https://woocommerce.com/document/editing-product-data-tabs/

Best Regards,
8Theme’s Team

#406785 Copied In reply to: Reorder the custom content tab above additional content tab

Rose Tyler

Support staff

July 24, 2024 at 16:11

Hello Daniel Sami,

We appreciate your prompt response.

Your problem is caused by the Max upload size. Please contact your hosting provider and ask to increase this value to 12 MB. Additionally, downgrade the PHP version from 8.2.21 to 8.2 or 8.1.
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Best Regards,
8Theme’s Team

#406784 Copied In reply to: Cannot install theme even when all PHP requirements have been met.

Rose Tyler

Support staff

July 24, 2024 at 16:05

Hello brandlessmfr,

Thank you for reaching out to us with your concern.

Please check if disabling the cache plugin resolves the issue. If it does, it is likely that a specific option within the plugin is causing the problem. You may explore the plugin’s options on your own or contact their support team directly for further assistance.

Best Regards,
8Theme’s Team

#406780 Copied In reply to: Theme Changes Issue with Elementor after saving the editing

Rose Tyler

Support staff

July 24, 2024 at 16:02

Hello Despoina,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#406779 Copied In reply to: footer menu color change

Rose Tyler

Support staff

July 24, 2024 at 15:22

Hello, Nicolo,

Thank you for reaching out to us.

Please clear cache and check now. We’ve played patches on your site – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#406769 Copied In reply to: Ajax tabs widget not appearing how it should be?

Rose Tyler

Support staff

July 24, 2024 at 15:14

Hello,

Thank you for getting in touch with us.

Please provide FTP access.

Best Regards,
The 8Theme Team

#406766 Copied In reply to: Issues with changing background photos for content

Rose Tyler

Support staff

July 24, 2024 at 14:57

Hello Jonathan,

Thank you for reaching out to us.

Product filters come from WooCommerce plugins and work on default Woocommerce product achieve pages, like Shop.
Here is a link to WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

With our Products Archive Builder, the Shop page can be customizable. Here is an example – https://gyazo.com/455ba4bc21eda790d2d1113289ca6518

Best Regards,
8Theme’s Team

#406761 Copied In reply to: Product filters on custom pages (No shop page or product page categories)

Rose Tyler

Support staff

July 24, 2024 at 14:43

Hello, Marvin,

Thank you for reaching out to us.

1/ Please try to use this element https://gyazo.com/e5607f4f6c1d4c508051c82b2e8c8994

2/ We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

#406760 Copied In reply to: Few Issues custom product view, sticky add to cart

Rose Tyler

Support staff

July 24, 2024 at 14:38

Hello Ankit Khandelwal,

Thank you for the video. Please contact your hosting provider to fix this problem.
Make sure that your hosting:
1. Allows http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.

Additionally, downgrade the PHP version to 8.1.

Let us know an answer from your hosting provider.

Best Regards,
8Theme’s Team

#406757 Copied In reply to: Insert only one page from premade layout

Rose Tyler

Support staff

July 24, 2024 at 14:36

Hello,

Thank you for reaching out to us with your query.

To assist you more effectively, could you please provide the URL of the page related to your screenshot? Additionally, we would appreciate temporary wp-admin access. This will enable us to address your query with the appropriate context and details.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#406756 Copied In reply to: how to change the aspect ration of the section from [1.1] to [16.9] in mobile vesion?

Rose Tyler

Support staff

July 24, 2024 at 14:32

Hello Quixotic,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#406755 Copied In reply to: Breadcrumbs not showing on all pages on Xstore theme

Rose Tyler

Support staff

July 24, 2024 at 14:31

Hello Alecalabrini,

Please downgrade the PHP version to 8.1 (your hosting provider can do this for you).

Best Regards,
8Theme’s Team

#406754 Copied In reply to: Can’t customise pages like checkout or product page with elementor
Rose Tyler

Support staff

July 24, 2024 at 14:20
Hello pigeleven,

We appreciate your prompt response.

1/

.single-product ul.st-swatch-size-large li.type-image { width: 80px; height: 80px; }

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

2/ If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team
#406752 Copied In reply to: I’m very dissatisfied this time，too many bugs on your theme
Rose Tyler

Support staff

July 24, 2024 at 13:21

Hello khurram virk,

Good day to you!

Please check the footer now.

We’ve disabled “Static Blocks Cache” and “Remove Query Strings From Static Resources” via Theme options and clicked on “Regenerate CSS & Data” in Elementor > Tools.

Best Regards,
8Theme’s Team

#406742 Copied In reply to: home page footer is ok whereas rest site footer is broken

Rose Tyler

Support staff

July 24, 2024 at 13:18

Hello lookyhua,

Thank you for reaching out to us with your query.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#406740 Copied In reply to: After update the new version the thumbnail dissapears

Rose Tyler

Support staff

July 24, 2024 at 13:00

Hello Goostaf,

Thank you for reaching out to us.

Contact your hosting provider and ask to increase this value.

max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 120 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But in your case would be better to increase max_execution_time.

Best Regards,
8Theme’s Team

#406733 Copied In reply to: Max execution time: Requirement – 120 — System – 120(min)

Rose Tyler

Support staff

July 24, 2024 at 11:36

Hello pigeleven,

1/ Please provide at least 1 URL.

2/ We would like to clarify that the screenshot you submitted does not appear to be from our demo. This means that our current discussion focuses on customization aspects rather than theme-related problems.
Sorry, but additional customization is not included in our basic support scope. We are able only to guide you with theme options. If you need a personal customization service you may hire a developer.

Best Regards,
8Theme’s Team

#406712 Copied In reply to: I’m very dissatisfied this time，too many bugs on your theme

Rose Tyler

Support staff

July 24, 2024 at 11:30

Hello Jet,

Thank you for reaching out to us.

Please apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#406709 Copied In reply to: Why does the brand block on my homepage only show one brand after the theme update?
← 1 2 3 … 186 187 188 … 2,273 2,274 2,275 →

Viewing 5,610 results - 5,581 through 5,610 (of 68,227 total)

Viewing 30 posts - 5,581 through 5,610 (of 68,227 total)

← 1 2 3 … 186 187 188 … 2,273 2,274 2,275 →

Forum Replies Created

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