Hello Shakir Hussain,

Thank you for reaching out to us with your queries.

1/ Theme Builders > Header Builder via Elementor > edit settings or remove Mobile menu element.

2/ Edit the Home page using Elementor > edit settings of Scroll Progress element – https://gyazo.com/cc10a6f9afbfdca0ffb38ba8ce35a2a0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Daniel Sami,

Thank you for providing us with the update. We are pleased to hear that you have successfully resolved the issue. Should you require any further assistance from our side, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Adarsh Singh,

We appreciate your prompt response.

1/ What exactly changes in Theme Options do you mean? Please provide an example.
You are using a cache plugin. Could you please temporarily disable it, or clear cache after changes every time?

2/ What exactly product can’t be added to the cart from mobile? Please provide the URL, because we can add random products to cart on your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Hello veeemart,

Thank you for reaching out to us and for choosing the XStore template for your e-commerce website.

The product gallery glitch is caused by the Elementor plugin update and to fix this you need to update the theme + XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

To enhance the security of your e-commerce website, we recommend considering several reputable security plugins:
1. Wordfence Security – Provides firewall and malware scan services designed to protect WordPress websites.
2. Sucuri Security – Offers security features like security activity auditing, file integrity monitoring, and malware scanning.
3. iThemes Security – Helps to prevent common issues and enhances user credentials with strong password enforcement and two-factor authentication.

Each of these plugins offers different features that can help secure your website from various threats. We suggest evaluating each option to determine which best meets your specific needs.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

We kindly request that you follow our documentation for updating plugins. You can access the relevant information at the following link: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best Regards,
8Theme’s Team

Hello Fernando,

Thank you for getting in touch with us.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Please provide us with FTP access.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Please go to XStore Builders > Single product builder via Elementor > edit template > delete Sticky Cart element.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Mohammed Abrar,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, provide us with FTP access.

Best Regards,
8Theme’s Team

Hello Saboor,

We hope this message finds you well. We have reviewed the URLs you provided, and we are pleased to inform you that the pages are displaying correctly for us – https://gyazo.com/ee821136e16a5183b4f5188eac42271e

Could you please provide temporary wp-admin access?

Best Regards,
The 8Theme Team

Hello Alpha111,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Alpha111,

We appreciate your prompt response.

Custom CSS code can be used in settings of the Banner element:

@media only screen and (max-width: 480px) {
    selector .banner {
        max-height: 200px;
    }
}

https://gyazo.com/cd900e7a1630a54632d18131f53f7b11

Best Regards,
8Theme’s Team

Hello Zamgra_Legacy,

We are currently experiencing difficulties accessing the wp-admin with the credentials you provided. Could you please verify the accuracy of the information and provide us with the correct details at your earliest convenience?

Private Content

Best Regards,
8Theme’s Team

Hello Goostaf,

Contact your hosting provider and ask to increase this value.
You can find the contact details for your hosting provider online.

Best Regards,
8Theme’s Team

Hello Peter,

Thank you for reaching out to us with your concern.

It is a Recaptcha on your site, not a component of our theme.

Best Regards,
8Theme’s Team

Hello Festigift,

We hope this message finds you well.

Could you please provide us with more details about the problem and temporary wp-admin access?

We’ve checked your site https://fe***gift.com/ and it works fine.

Best Regards,
8Theme’s Team