Dear Bagwani,
We sincerely appreciate your trust in our services. However, we would like to clarify that our team has already dedicated a significant amount of time to addressing your request. While we regret that you feel our efforts have been insufficient, please be assured that all actions within the scope of our basic support have been completed.
Our team provides support to many users, and we value each one equally. Therefore, it would be unfair to make exceptions by undertaking tasks that exceed our responsibilities.
We hope for your understanding and must decline any further customization from our side for the reasons mentioned above. In our correspondence, you will find detailed recommendations which you may choose to follow at your discretion.
Should you have any other questions, you are still welcome to post them on our forum for discussion and to receive the consistent, quality assistance we strive to provide. We hope you value our work as much as we appreciate your patronage of our product.
Best Regards,
8Theme’s Team