Hello,

Could you please provide temporary wp-admin and FTP access?

Best Regards,
8Theme’s Team

Hello Daniel Sami,

We’ve already advised that you need to increase the maximum upload size to 12 MB, your current value is 8 MB. We’ve added a screenshot in the Private Content area.

Best Regards,
8Theme’s Team

Hello Brooke,

In this case, read the next article from WooCommerce plugin documentation – https://woocommerce.com/document/editing-product-data-tabs/

Best Regards,
8Theme’s Team

Hello brandlessmfr,

Thank you for reaching out to us with your concern.

Please check if disabling the cache plugin resolves the issue. If it does, it is likely that a specific option within the plugin is causing the problem. You may explore the plugin’s options on your own or contact their support team directly for further assistance.

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for reaching out to us.

Please clear cache and check now. We’ve played patches on your site – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

Hello Jonathan,

Thank you for reaching out to us.

Product filters come from WooCommerce plugins and work on default Woocommerce product achieve pages, like Shop.
Here is a link to WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

With our Products Archive Builder, the Shop page can be customizable. Here is an example – https://gyazo.com/455ba4bc21eda790d2d1113289ca6518

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

Thank you for the video. Please contact your hosting provider to fix this problem.
Make sure that your hosting:
1. Allows http/https outgoing connects
2. 136.243.62.35 availability from your source IP address.

Additionally, downgrade the PHP version to 8.1.

Let us know an answer from your hosting provider.

Best Regards,
8Theme’s Team

Hello Quixotic,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello pigeleven,

We appreciate your prompt response.

1/

.single-product ul.st-swatch-size-large li.type-image {
    width: 80px;
    height: 80px;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

2/ If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Hello lookyhua,

Thank you for reaching out to us with your query.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try for example Yoast SEO plugin.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello pigeleven,

1/ Please provide at least 1 URL.

2/ We would like to clarify that the screenshot you submitted does not appear to be from our demo. This means that our current discussion focuses on customization aspects rather than theme-related problems.
Sorry, but additional customization is not included in our basic support scope. We are able only to guide you with theme options. If you need a personal customization service you may hire a developer.

Best Regards,
8Theme’s Team

Dear Bagwani,

We sincerely appreciate your trust in our services. However, we would like to clarify that our team has already dedicated a significant amount of time to addressing your request. While we regret that you feel our efforts have been insufficient, please be assured that all actions within the scope of our basic support have been completed.

Our team provides support to many users, and we value each one equally. Therefore, it would be unfair to make exceptions by undertaking tasks that exceed our responsibilities.

We hope for your understanding and must decline any further customization from our side for the reasons mentioned above. In our correspondence, you will find detailed recommendations which you may choose to follow at your discretion.

Should you have any other questions, you are still welcome to post them on our forum for discussion and to receive the consistent, quality assistance we strive to provide. We hope you value our work as much as we appreciate your patronage of our product.

Best Regards,
8Theme’s Team

Hello pigeleven,

We appreciate your prompt response.

Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

Best Regards,
8Theme’s Team

Hello Brooke,

Thank you for getting in touch with us.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

Hello Safe Desires,

Thank you for reaching out to us.

My account page is the default page of the WooCommerce plugin, and we would recommend you contact support of WooCommerrce directly – https://wordpress.org/support/plugin/woocommerce/
Some settings you can find in WooCommerce > Settings > Accounts & Privacy.

Best Regards,
8Theme’s Team