Forum Replies Created

Viewing 30 posts - 55,921 through 55,950 (of 68,223 total)
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  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 14:58

    Hello,

    Please increase PHP time limit to 500 and PHP post max size to 64M. If the problem with automatic theme updating won’t be solved, you can update theme via FTP https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Also, describe in more details what settings for menu do not work. You can use such screenshot maker as Lightshot and provide links of screenshots in Private Content.
    Thanks in advance.

    Regards

    #191228 Copied In reply to: Menu Navigation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 14:39

    Please provide temporary wp-admin and FTP access.

    Regards

    #191225 Copied In reply to: Woocommerce Translate
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 14:31

    You can use such screenshot maker as Lightshot and provide links of screenshots in Private Content.
    Have you tried to synchronize translation files?

    Regards

    #191223 Copied In reply to: Woocommerce Translate
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 14:19

    Hello,

    Please read our documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Likely you simply need to synchronize translation files.
    Make sure you placed translation files into the languages /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-de_DE.po, xstore-de_DE.mo).
    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed.

    Regards

    #191220 Copied In reply to: Woocommerce Translate
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 14:02

    You’re welcome!
    Have a nice day.

    Regards

    #191218 Copied In reply to: Product page from a NOT chosen Demo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 14:02

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    #191217 Copied In reply to: Description tab content width
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:50

    You’re welcome!
    Have a nice day.

    Regards

    #191213 Copied In reply to: Brands don´t work, 404 error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:49

    Hello,

    Theme Options > E-commerce > Products Page Layout > Product content elements.

    Regards

    #191212 Copied In reply to: How to hide product-categories under product on shop page?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:44

    You’re welcome!
    Have a nice day.

    Regards

    #191209 Copied In reply to: Drop down menu not working correctly.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:43

    Hello,

    Go to Settings > Permalinks > try to re-save permalinks, check if this helps.

    Regards

    #191208 Copied In reply to: Brands don´t work, 404 error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:41

    Hello,

    Yes, it is possible. Main single product settings you can find in Theme Options > E-commerce > Single Product Page. Also, some settings can be changed for products individually – http://prntscr.com/j5xpwb
    Let us know if you need any further assistance.

    Regards

    #191206 Copied In reply to: Product page from a NOT chosen Demo
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:35

    Hello,

    Please read this article – https://docs.woocommerce.com/document/editing-product-data-tabs/ (add code in functions.php of child theme).

    Regards

    #191204 Copied In reply to: Hide the additional information tab
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:33

    You’re welcome!
    Have a nice day.

    Regards

    #191203 Copied In reply to: Product page not loading after update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:32

    You’re welcome.

    Regards

    #191202 Copied In reply to: issue with sidebar jumping
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 13:09

    In your settings, the sticky sidebar is enabled http://prntscr.com/j5x8t6 Please disable it, clear cache and let me know if the issue is solved.

    Regards

    #191197 Copied In reply to: issue with sidebar jumping
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 12:55

    Hello,

    Please provide us with temporary wp-admin access in the Private Content area.

    Regards

    #191195 Copied In reply to: issue with sidebar jumping
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 12:47

    You need to delete this – http://prntscr.com/j5wxln

    Regards

    #191194 Copied In reply to: Chages to mobile version of my site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 12:41

    Hello,

    Please provide us with your website URL and temporary wp-admin access so we can take a closer look.

    Regards

    #191193 Copied In reply to: Submenu COlor & Opacity( Animal THeme )
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 12:33

    Hello,

    In console on your site – http://prntscr.com/j5wqxu
    Please read this topic https://www.8theme.com/topic/images-description-not-showing/

    Regards

    #191192 Copied In reply to: Product page not loading after update
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 12:20

    Ok.
    Feel free to ask if you have any other questions.

    Regards

    #191190 Copied In reply to: Animal Theme Showing price Twice single product page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 11:13

    Hello,

    To enable zoom on mobile, you need to copy product-image.php file from legenda/woocommerce/single-product folder into child theme with the same folder structure and make changes according to screenshots http://prntscr.com/j5v7eu > https://prnt.sc/j5v7le
    + remove this http://prntscr.com/j5v9bn in legenda/js/etheme.js > http://prntscr.com/j5v9t9
    The etheme.js file can be changed only via parent theme, so after each theme update, you need to repeat changes there.

    Regards

    #191186 Copied In reply to: No zoom photo on mobile version of the site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 10:35

    1. Please clear cache and check one more time http://prntscr.com/j5v4wd
    2. Have you tried to disable all 3-rd-party plugins?

    Regards

    #191184 Copied In reply to: Chages to mobile version of my site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 10:25

    You’re welcome!
    Have a nice day.

    Regards

    #191182 Copied In reply to: erase search widget
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 10:14

    Hello @fabio_vito,

    Please describe in more details the desired result on your site.

    Regards

    #191180 Copied In reply to: Variations Price
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 10:11

    Hello @aahmadi3,

    I do not see the code on your site via the console. Have you added the code in custom.css file of the parent theme? Do you use cache plugin? Please, clear cache, if this won’t help, provide temporary wp-admin access in the Private Content area.

    Regards

    #191179 Copied In reply to: Variations Price
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 10:01

    Hello,

    Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.
    If the problem won’t be solved, provide us with temporary wp-admin and FTP access in the Private Content area.

    Regards

    #191177 Copied In reply to: Use of Non-Writable Paths
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 09:54

    Hello,

    We did not get similar reports so it is a bit difficult to find out the reason of the problem on the first sight.
    You may create a staging site with the latest theme version to be able to make some tests there.
    On that site, please check if you get some errors in the console while saving Theme Options and try to disable all 3rd party plugins. Also, check if the problem persists with child theme only or with parent theme too. Compare settings of WPBakery Page Builder > Role manager http://prntscr.com/j5uooe on both sites.
    Let us know results.

    Regards

    #191176 Copied In reply to: Visual Composer Issues when updating Legenda Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 09:40

    You’re welcome!

    Regards

    #191174 Copied In reply to: text menu color for mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 09:40

    Hello,

    Theme Options > Blog Layout > Sidebar position > Without or go to Edit page > Page Layout > Sidebar Position.

    Regards

    #191173 Copied In reply to: erase search widget
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 16, 2018 at 09:32

    Hello,

    What plugin do you use to add this block on the slider?
    Could you provide temporary wp-admin access?

    Regards

    #191171 Copied In reply to: SLIDER ISSUES
  • 1 2 3 … 1,864 1,865 1,866 … 2,273 2,274 2,275
    Viewing 55,950 results - 55,921 through 55,950 (of 68,223 total)
Viewing 30 posts - 55,921 through 55,950 (of 68,223 total)
1 2 3 … 1,864 1,865 1,866 … 2,273 2,274 2,275

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