Hello Fernando,

Thank you for getting in touch with us.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Please provide us with FTP access.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

Please go to XStore Builders > Single product builder via Elementor > edit template > delete Sticky Cart element.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Mohammed Abrar,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, provide us with FTP access.

Best Regards,
8Theme’s Team

Hello Saboor,

We hope this message finds you well. We have reviewed the URLs you provided, and we are pleased to inform you that the pages are displaying correctly for us – https://gyazo.com/ee821136e16a5183b4f5188eac42271e

Could you please provide temporary wp-admin access?

Best Regards,
The 8Theme Team

Hello Alpha111,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Alpha111,

We appreciate your prompt response.

Custom CSS code can be used in settings of the Banner element:

@media only screen and (max-width: 480px) {
    selector .banner {
        max-height: 200px;
    }
}

https://gyazo.com/cd900e7a1630a54632d18131f53f7b11

Best Regards,
8Theme’s Team

Hello Zamgra_Legacy,

We are currently experiencing difficulties accessing the wp-admin with the credentials you provided. Could you please verify the accuracy of the information and provide us with the correct details at your earliest convenience?

Private Content

Best Regards,
8Theme’s Team

Hello Goostaf,

Contact your hosting provider and ask to increase this value.
You can find the contact details for your hosting provider online.

Best Regards,
8Theme’s Team

Hello Peter,

Thank you for reaching out to us with your concern.

It is a Recaptcha on your site, not a component of our theme.

Best Regards,
8Theme’s Team

Hello Festigift,

We hope this message finds you well.

Could you please provide us with more details about the problem and temporary wp-admin access?

We’ve checked your site https://fe***gift.com/ and it works fine.

Best Regards,
8Theme’s Team

Hello Alpha111,

Thank you for reaching out to us.

We have reviewed the screenshot you provided and noticed that the option displayed is for ‘min-height’, not ‘height’. Therefore, it cannot be used to reduce the current banner size. If you need further assistance or have any other questions, please feel free to contact us.

Best Regards,
8Theme’s Team

Hello Vítor Carneiro,

Thank you for reaching out to us.

We kindly request that you review the following articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.com/document/fixing-blurry-product-images/

Best Regards,
8Theme’s Team

Hello Despoina,

We appreciate your prompt response.

Theme Options > Theme custom CSS > edit or delete this code – https://gyazo.com/5106bc2d65f0006a1e372a14e193b0e8

Best Regards,
8Theme’s Team

Hello giakhiemtoys,

Thank you for reaching out to us with your concerns about the form on your website.

Please contact your hosting provider and make sure that the mail function is activated on the server side.

Contact support of the Contact form 7 plugin to get further assistance.

The current situation on the site is independent of our theme.

Best Regards,
8Theme’s Team

Hello Rodrigo Carlos,

We’ve synchronized translation and translated the mentioned test for the WooCommerce plugin via Loco Translate. Please clear cache and check the result

Best Regards,
8Theme’s Team