Great.
Have a nice day.

Regards

Hello,

Please provide us with your website URL.

Regards

Hello,

We would not recommend you to update the theme/plugins on production from start to avoid problems after update. It would be better to create a staging site first and make the theme update there, make sure that everything is ok and only after that update everything on the production.
Here is theme changelog – https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050

Instruction for theme update you can find in our documentation – https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it will be reuploaded from a new theme package).

After update you may need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all the required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
If you edited php files of theme, transfer changes into a child theme https://prnt.sc/j6xhoz.

If you still want to update everything on the production site without staging then do the backup of all the files and DB before the update. Then you’ll be able to restore backup if you face any critical error.

Regards

Hello,

Sorry, but I am not sure that understand your question correctly. Could you please describe in more details?
Please see screenshots …

Regards

Hello,

Theme Options > Shop > Product Page Banner > Text tab.

Regards

You’re welcome!

Regards

Hello,

Please read our documentation https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/docs/activation-and-purchase-codes/
Let us know if you need any further assistance.

Regards

Hello,

The wp-admin credentials are incorrect. Please check them.
You use the old version of the theme (latest one is 4.2.1) it can be a reason for the problem, but to give you solid response we need to do some texts. In your case, I would recommend you to create a staging site where we will be able to make changes and not disturb customers.
Also, provide credentials to the staging site (wp-admin and FTP access (FTP hostname, FTP username, FTP password)) in the Private Content area http://prntscr.com/j9gmbb.

Regards

You’re welcome!

Regards

Hello,

If the problem occurs only with our theme and there is no effect of some 3rd party plugins, please provide us with temporary wp-admin and FTP access in the Private Content.

Regards

Hello,

Have you tried edit title of the tab on the page? Could you please provide wp-admin access?

Regards

You can add text in Description http://prntscr.com/j9dy15 > http://prntscr.com/j9dy5x

Regards

Hello,

Please add this code in Theme Options > Styling > Custom css:

.blog-post .post-grid .content-article, .post-grid .content-article  {
    display: none;
}

(as a temporary solution) This problem will be fixed in one of next theme updates. Please follow our changelog.

Regards

Hello,

Please add this code in Theme Options > Custom css:

.tabs-nav .tab-description li {
    list-style-type: disc !important;
    line-height: 24px;
    display: list-item;
    color: #767676;
}

Regards

Hello,

Please try to disable Ajax add to cart in Theme Options > E-Commerce > Single Product.
Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.

Regards