I do not see the custom code in your site via the browser console. Have you added it?
Please provide some screenshots for better understanding the problem with space and give me more details about the desired result.
Regards
Rose Tyler
Support staff
April 25, 2018 at 07:38
Hello,
Such problem normally means the page is generating a php error while sending the page to the browser, first place to look is in your php error logs. But I do not see this problem on your site (Chrome browser).
Have you tried to disable all 3rd-party plugins?
Please check if the same problem persists with default woocommerce theme – Storefront.
Also, I would recommend you to create a new topic for this problem.
Unfortunately, we do not have the ready translation for this language.
If you would like to share some translation with us we would be very glad to get it. Just contact us via contact form with tag “translation” and attach translation files.
Regards
Rose Tyler
Support staff
April 24, 2018 at 15:04
Hello,
We would not recommend you to update the theme/plugins on production from start to avoid problems after update. It would be better to create a staging site first and make the theme update there, make sure that everything is ok and only after that update everything on the production.
Here is theme changelog – https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
Instruction for theme update you can find in our documentation – https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it will be reuploaded from a new theme package).
After update you may need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all the required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
If you edited php files of theme, transfer changes into a child themehttps://prnt.sc/j6xhoz.
If you still want to update everything on the production site without staging then do the backup of all the files and DB before the update. Then you’ll be able to restore backup if you face any critical error.
Regards
Rose Tyler
Support staff
April 24, 2018 at 14:42
To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ with replacing.
Regards
Rose Tyler
Support staff
April 24, 2018 at 14:39
Hello,
Sorry, but I am not sure that understand your question correctly. Could you please describe in more details?
Please see screenshots …
Regards
Rose Tyler
Support staff
April 24, 2018 at 14:29
Hello,
Please check if the same problem persists with default woocommerce theme – Storefront.
Have you tried to disable all 3rd-party plugins?
Thank you for using our theme.
We use default WooCommerce checkout and don’t have any special settings for this. Contact WC plugin to get suggestions about their options or additional extensions that could help you to implement this.
The wp-admin credentials are incorrect. Please check them.
You use the old version of the theme (latest one is 4.2.1) it can be a reason for the problem, but to give you solid response we need to do some texts. In your case, I would recommend you to create a staging site where we will be able to make changes and not disturb customers.
Also, provide credentials to the staging site (wp-admin and FTP access (FTP hostname, FTP username, FTP password)) in the Private Content area http://prntscr.com/j9gmbb.
Regards
Rose Tyler
Support staff
April 24, 2018 at 13:36
You’re welcome!
Regards
Rose Tyler
Support staff
April 24, 2018 at 12:33
You’re welcome!
Regards
Rose Tyler
Support staff
April 24, 2018 at 12:31
Hello,
1. Please edit the title and change % to %. After updating the product, the % will be shown correctly.
2. Theme Options > E-commerce > Single Product Page > Number of slides per view > 4.
Regards
Rose Tyler
Support staff
April 24, 2018 at 12:23
Hello,
If the problem occurs only with our theme and there is no effect of some 3rd party plugins, please provide us with temporary wp-admin and FTP access in the Private Content.
Regards
Rose Tyler
Support staff
April 24, 2018 at 12:13
Hello,
I am not sure why you can’t edit it, likely there is an issue in HTML code of your page content (this is independent of the theme). You can create a new page with desired content manually, or edit text tab.
Regards
Rose Tyler
Support staff
April 24, 2018 at 11:03
Hello,
Have you tried edit title of the tab on the page? Could you please provide wp-admin access?
Regards
Rose Tyler
Support staff
April 24, 2018 at 10:49
Hello,
The latest version of Legenda will not work with old woocommerce correctly.
You can update WC and then the theme. Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgradehttps://www.8theme.com/download-plugins/ (https://www.8theme.com/faq/ – How to update plugins included in theme?).
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
If you made changes in template files, transfer them into the child theme, to prevent losing it after theme update Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
