Hello,

1. On our demo using Pricing Table element, but on your site, Price Boxes are added.
Here is example http://prntscr.com/j9tbb0 > http://prntscr.com/j9tbei
Of course, you can use Price Box elements. There is a lot of different settings – http://prntscr.com/j9tcxs http://prntscr.com/j9tcpz http://prntscr.com/j9tct0 Please test these settings.
Let us know if you need to change something more and explain in details the desired result.
2. Here are 2 translations for woocommerce http://prntscr.com/j9teeq You may delete http://prntscr.com/j9tfdu from wp-content/languages/loco/plugins folder.
Also, you need to translate theme, because some files of woocommerce were re-wrote in our theme. For example https://prnt.sc/j9tgm5
3. Chat uses the Google Firebase. If you created an account there, please check Firebase project settings.
4. Do you mean such situation while the page is loading? This behavior relates to scripts of the revolution slider. When the page is loading the row is not full with so image is in the container then script makes it the full width and image become full width. You can enable preloader (Theme Options > General) to hide site while page loading is in progress.

Regards

Hello,

Thanks for the reply.
Because of responsive, the description may look a bit different on different screen resolutions. In this case, you can change

.tax-product_cat .read-more-wrap {
    max-width: 79%;
    margin: auto;
}

to

@media only screen and (min-width: 1201px){ 
.tax-product_cat .read-more-wrap {
    max-width: 75%;
    margin: auto;
}
}
@media only screen and (max-width: 1200px){ 
.tax-product_cat .read-more-wrap {
    max-width: 95%;
    margin: auto;
}
}

Let me know result.

Regards

You’re welcome!
Please provide a screenshot of the problem. On first sight all looks great http://prntscr.com/j9szc5 https://prnt.sc/j9syyh

Regards

Hello,

Such problem normally means the page is generating a php error while sending the page to the browser, first place to look is in your php error logs. But I do not see this problem on your site (Chrome browser).

Your page can’t be edited http://prntscr.com/j9suai if Massive Addons for WPBakery Page Builder plugin enabled. To solved this problem, read a reply from author of Massive Addons plugin https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://prnt.sc/hmu4qh and follow their suggestion.

Regards

Hello @Olele,

Have you tried to disable all 3rd-party plugins?
Please check if the same problem persists with default woocommerce theme – Storefront.
Also, I would recommend you to create a new topic for this problem.

Regards

Great.
Have a nice day.

Regards

Hello,

Please provide us with your website URL.

Regards

Hello,

We would not recommend you to update the theme/plugins on production from start to avoid problems after update. It would be better to create a staging site first and make the theme update there, make sure that everything is ok and only after that update everything on the production.
Here is theme changelog – https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050

Instruction for theme update you can find in our documentation – https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it will be reuploaded from a new theme package).

After update you may need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Also, update all the required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
If you edited php files of theme, transfer changes into a child theme https://prnt.sc/j6xhoz.

If you still want to update everything on the production site without staging then do the backup of all the files and DB before the update. Then you’ll be able to restore backup if you face any critical error.

Regards

Hello,

Sorry, but I am not sure that understand your question correctly. Could you please describe in more details?
Please see screenshots …

Regards

Hello,

Theme Options > Shop > Product Page Banner > Text tab.

Regards

You’re welcome!

Regards

Hello,

Please read our documentation https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/docs/activation-and-purchase-codes/
Let us know if you need any further assistance.

Regards

Hello,

The wp-admin credentials are incorrect. Please check them.
You use the old version of the theme (latest one is 4.2.1) it can be a reason for the problem, but to give you solid response we need to do some texts. In your case, I would recommend you to create a staging site where we will be able to make changes and not disturb customers.
Also, provide credentials to the staging site (wp-admin and FTP access (FTP hostname, FTP username, FTP password)) in the Private Content area http://prntscr.com/j9gmbb.

Regards

You’re welcome!

Regards

Hello,

If the problem occurs only with our theme and there is no effect of some 3rd party plugins, please provide us with temporary wp-admin and FTP access in the Private Content.

Regards