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Viewing 30 posts - 54,631 through 54,660 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 07:21

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 07:19

    Hello,

    I do not see the problem http://prntscr.com/jti76u Please, clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 06:52

    Hello,

    Here is screenshot of Images settings from the demo – http://prntscr.com/jthzdo
    Find more information in our documentation https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Now I have more of a problem, every time i want to make a modification to the theme of wedding, appears another topic of Xstore “lenses” I don’t understand why is changed to that topic if I install the theme of wedding. now has a fusion of the two themes …help

    – Please provide screenshots of the problem for better understanding.
    Could you, please, provide us with your site URL and temporary wp-admin access in the Private Content area, so we can take a closer look?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 16:06

    You’re welcome!
    Did you add any code in custom.css file of parent theme? If not, go to Theme Options > Custom css > Enable Custom CSS file > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 15:57

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 15:31

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 15:14

    Please check if you have this code in Theme Options > Styling > Custom css:

    .secondary-menu-wrapper .menu li.menu-item-has-children>.nav-sublist-dropdown {
        top: -50px !important;
    }

    and delete this code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 14:55

    Hello,

    2. I would recommend you to use a graphics editor and prepare all images (make them the same size) before uploading it to your media gallery, then your grid will look much better.
    Also, try this code:

    .categories-mask {
        bottom: -50px;
    }
    .categories-mask span {
        display:  none;
    }
    .category-grid.product-category.product {
        height: 180px;
        margin-bottom: 50px;
    }

    4. Unfortunately, for header type, you selected, there is no possibility to use “Form on hover” type. To replace the search, you need to edit etheme.js and header-structure-4.php files + write custom css code. If you need help with additional customization you can contact WPKraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 14:39

    Hello,

    Likely you simply need to synchronize translation files.
    Make sure you placed translation files into the /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-de_DE.po, xstore-de_DE.mo).
    Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 14:31

    You’re welcome!
    Please read our documentation https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    Download “XStore XML files v 4.24” here https://www.8theme.com/download-plugins/http://prntscr.com/jsjh8q and import the default slider on your site http://prntscr.com/jsjhoh

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 13:50

    Theme Options > General > Footer > Show footer demo blocks > Off, then go to Appearance > Widgets and add own content using Text widget in Footer Copyrights Left/Right.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 13:46

    Hello,

    1. http://prntscr.com/jsipy8

    @media only screen and (min-width: 992px) { 
        .cart-summ:after {
            content: attr(data-items-count);
            position:  absolute;
            top: 10%;
            left: 40%;
            color:  #fff;
            font-size: 9px;
            background: #ffcf40;
            border-radius:  50%;
            display: flex;
            align-items:  center;
            justify-content:  center;
            min-width:  14px;
            min-height:  14px;
        }
        .header .cart-bag {
            position: relative;
        }
        .header .total .amount {
            margin-left: 0px !important;
        }
    }
    @media only screen and (max-width: 1201px) and (min-width: 992px){ 
        .cart-summ:after {
            top: 10%;
            left: 30%;
        }
    }

    2. Please check these settings – http://prntscr.com/jsir2u
    Size of images can be changed via Customizer – http://prntscr.com/jsirdt + don’t forget to regenerate thumbnails after changes.
    3. Please check Theme Options > Header Settings > http://prntscr.com/jsit6u

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 13:21

    Hello,

    1. About cart page, http://prntscr.com/jsicgs Please explain in details what exactly do you want to change.
    2. http://prntscr.com/jsid9g add this code in Theme Options > Custom css:

    .header .tax_label {
        display:  none;
    }
    

    3. If you want to change the color of space under footer http://prntscr.com/jsiegg
    this code can be used:

    .st-pusher {
        background-color: #222222 !important;
    }

    4. You’ve uploaded Logo image for the Home page via Page Layout settings, simply remove this image.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 13:12

    You’re welcome!
    Please see screenshots http://prntscr.com/jsiaya > http://prntscr.com/jsib71

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 12:57

    Hello,

    About this http://prntscr.com/jsi1ct, same situation you can see on our demo http://prntscr.com/jsi1ro
    Please provide us with your site URL + temporary wp-admin access or temporary disable the maintenance mode.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 12:40

    Hello,

    Please change the WP version. As we said before, stable version of WP and latest theme version should be used on your site. In case, it won’t fix the problem, let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 12:07

    Hello,

    Thanks for screenshots. Let’s continue our conversation here, instead of email.
    “Footer makeup” is added in your Footer Column 1, so to change the content of it, go to WPBakery Page Builder and change Post type settings http://prntscr.com/jshcqf then go to Static blocks http://prntscr.com/jshd1j > http://prntscr.com/jshdd2
    If you do not see Static blocks section, you need to enable it in Theme Options > General > Layout > Enable static blocks > On.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 11:09

    Hello,

    I’ve set media settings http://prntscr.com/jsgivt as on our demo (we do not recommend to use there 0 value). Featured image of post takes size settings of Large size – http://prntscr.com/jsgkbl
    Also, you can add this code http://prntscr.com/jsglsv http://prntscr.com/jsgm17 in Theme Options > Styling > Custom css:

    article.blog-post .wp-picture img, article.post-grid .wp-picture img {
        max-width: 50%;
    }

    In Appearance > Widgets > 8theme – Social links you added Instagram link http://prntscr.com/jsgmg1 and it works fine on frontend – http://prntscr.com/jsgmxy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 09:34

    Hello,

    Please see screenshot http://prntscr.com/jsfe42

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 09:25

    Hello,

    Please see screenshot – https://prnt.sc/jsf8cn

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 08:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 07:57

    Hello,

    Thanks for the topic.
    Try to re-save Theme Options. Let us know if it will solve the problem with thumbnails.
    Do you use a child theme? If you created child theme before 4.0 update, you need to create the dynamic.css file in royal-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in royal-child/functions.php file.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 07:51

    Hello,

    Please provide us with your site URL and temporary wp-admin access.
    Have you tried to synchronize translation files? Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated .pot file. Only after synchronization, you’ll be able to translate new strings or strings that were changed. Also, don’t forget to backup translation files before the synchronization.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 07:36

    Dear @Februa2610,

    In this case, we need to take a closer look, so provide us with temporary access to Dashboard and your FB account.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 07:35

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 07:34
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 07:30

    Hello,

    Have you checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ ? Please contact your hosting provider and ask to increase these values https://prnt.sc/jsdwoh
    Looks like Theme Options weren’t fully imported. Here you can find XStore XML files v 4.24 – https://www.8theme.com/download-plugins/ and file with Theme Settings http://prntscr.com/jsdvso You need to import options.json file, do it by copying the text file and pasting its content into the Import from File field on the Import/Export tab in XStore Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 8, 2018 at 07:23

    Hello,

    Thank you for the question.
    Your site under maintenance mode, so I can’t check it.
    Go to Appearance > Widgets and check the content of Prefooter and Footer areas https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/ To enable VC for the static block go to Visual Compose > Role Manager > Post type > Custom > choose static blocks http://prntscr.com/i0qj3c

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2018 at 17:37

    Thanks for the reply.
    Please provide admin access, so we will be able to check your Settings, Theme Options, Widgets http://prntscr.com/js5rdp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 7, 2018 at 17:30

    Please try to use Theme Options now http://prntscr.com/js5mr3 I’ve disabled CMP – Coming Soon & Maintenance Plugin, because the plugin caused some problems with Typography settings functionality.
    Note that we don’t give guaranty for full theme compatibility with all 3-rd party plugins.

    Regards

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    Viewing 54,660 results - 54,631 through 54,660 (of 68,227 total)
Viewing 30 posts - 54,631 through 54,660 (of 68,227 total)
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