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Viewing 30 posts - 54,541 through 54,570 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 13:47

    Hello,

    Your site under maintenance mode, so I can’t check it.
    Please, make sure you have checked all the server requirements before the installation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Also, versions of required plugins should be latest https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    Provide us with temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 13:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 13:17

    Hello,

    YITH WooCommerce Wishlist Premium plugin should work fine with our theme, but we face an error in the console http://prntscr.com/ju0vdt on your site. Please provide us with FTP access and full admin access so we can see explore the problem more deeply and be able to see Theme Options settings http://prntscr.com/ju0vve

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 13:06

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 12:42

    On each photo.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 12:31

    You can change http://prntscr.com/ju0cbs padding-top for columns https://prnt.sc/ju0bcv and margin-bottom for images https://prnt.sc/ju0bgz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 12:24

    Hello,

    I do not see any problem with your code, so you can activate the theme. If you will face any problem with it, please provide us with the screenshot.
    If some plugins were not installed automatically, you can install them manually https://www.8theme.com/download-plugins/ Please read – https://www.8theme.com/faq/ (Included plugins).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 12:18

    Hello,

    Please see screenshot from our demo https://prnt.sc/ju06zg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 12:12

    Hello,

    Please provide screenshots of problems http://prntscr.com/ju04j9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 12:09

    Hello,

    .wpml-ls-legacy-list-horizontal {
        padding: 0px;
    }
    .wpml-ls-legacy-list-horizontal a {
        padding-top: 0px;
    }
    .top-bar .top-links li a {
        line-height: 1.9;
    }
    .top-bar h3 {
        line-height: 1;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 09:53

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 09:10

    Hello,

    We’ve sent theme-functions.php file to your registration email. To fix the conflict between Nice Scroll and related products, you need to connect your server using FTP and replace the file in legenda\framework folder. Also, this fix will be included in next theme update.
    Thank you for the report.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 09:02

    Hello,

    Fixed. Please, clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 08:35

    Hello,

    Try to use Insert Footers and Headers plugin https://wordpress.org/plugins/insert-headers-and-footers/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 08:32

    Hello,

    Please provide us with correct wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 08:26

    Dear @Jac,

    Please provide us with your site URL in the Private Content area.
    On our demo are used an old version of theme and WC, so image settings look as on this screenshot https://prnt.sc/jthzdo You need to set provide images size via Customize > WooCommerce > Product Images. After changes there, you need to Regenerate Thumbnails to apply new sizes. You can use Regenerate thumbnails plugin to do this.
    1. Thanks for the screenshot. To give you answer we need to take a closer look. Could you, please, provide us with temporary wp-admin access?
    2. Use this size http://prntscr.com/jtxg24 for images of categories.
    https://www.8theme.com/demo/xstore/wedding/wp-content/uploads/sites/2/2016/05/category-w-2.jpg
    We recommend to use a graphics editor and prepare product and category images (make them the same size) before uploading it to your media gallery.
    3. Please see screenshots from our demo – http://prntscr.com/jtxhd3 + http://prntscr.com/jtxhfe
    Also, Theme Options > E-commerce > Products Page Layout > Image hover effect > Images Slider and Buttons hover > Information mask, Show product categories > Off.
    4. The limit option doesn’t work for products widget, but you may use custom css code, for example:

    .product_list_widget .product-title a {
      height: 5ex;
      overflow: hidden;
      line-height: 2.5ex;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 07:52

    Hello,

    The problem is caused by this custom css code https://prnt.sc/jtx9u6 You need to change or delete it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 07:44

    Hello,

    Please read this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (it is for xstore theme, but for classico the translation works in same way).
    Place translations files into the /wp-content/languages/themes/ folder with correct names (your language name and classico theme suffix, e.g classico-de_DE.po, classico-de_DE.mo).
    I would recommend you to use Loco Translate plugin, that allows doing synchronizations in the simplest way. Button Sync (http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file.
    If after uploaded translation in correct folder with correct names and the synchronizations your problem won’t be solved, provide us with temporary wp-admin and FTP access to take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 07:33

    Hello, @finecharmingnails

    Yes. Here is a changelog for IDstore 4.7:
    ADDED: Compatibility with WooCommerce v3.4.2
    ADDED: Compatibility with WordPress v4.9.6
    ADDED: Compatibility with PHP 7.3.2
    ADDED: GDPR compatibility
    ADDED: Theme Options->Contact Form & Registration->Registration privacy policy option
    ADDED: Theme Options->Contact Form & Registration->Contact form policy option
    FIXED: Css

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 12, 2018 at 07:30

    Hello,

    1. These strings can be changed via translation files, for example, https://prnt.sc/jtx20m > http://prntscr.com/jtx3d6
    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (this article for xstore theme, but for royal it works in same way)
    There is no option for the background, but you may use custom css code (Theme Options > Custom css):

    .modal-dialog.text-center {
        background-image: url(https://8theme.b-cdn.net/wp-content/uploads/2015/05/NewsletterImg.png);
        background-size: cover;
        background-repeat: no-repeat;
    }

    2. I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 16:07

    Hello,

    Thanks for the reply.
    Please, ask your hosting provider support to create FTP account to your site files and give us the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 15:40

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 15:31

    Hello,

    1. Looks like there is a conflict with “Nice Scroll” option from General section in Theme Options, you may activate the scroll to get 4 products per row.
    I’ve passed information about this situation to our developers to fix it in next theme update.
    2. Go to Loco Translate > Themes > Legenda > Eesti > click on “Sync” button then translate untranslated strings, like “Update cart”, and Save changes.
    3. Please add this code in custom.css file of parent theme or in style.css file of child theme:

    .product-category .mask-container .block-mask {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 13:25

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 13:10

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 13:09

    I would recommend setting settings for your columns separately, not via custom code you provided.
    For example, select “Stretch row and content (no paddings)” for row and write margin-right via Design Options.
    https://prnt.sc/jtln07 – you need to use custom css code:

    .home .main-nav {
        margin-bottom: 0px;
    }
    .home .page-content {
        padding-top: 0px;
    }

    https://prnt.sc/jtln1t – set margin value according to this screenshot http://prntscr.com/jtlwk1
    Please try – http://prntscr.com/jtlxhm
    Do not forget about Custom Row Layout – https://prnt.sc/jtly7o

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 12:53

    You’re welcome!
    Would you mind to rate our product:
    http://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 12:52

    Hello,

    Please check if this works in the same way with the default WC theme (Storefront).
    In case, the problem occurs with our theme only, provide us with temporary FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 12:39

    This font is seated by default (here is our demo – https://prnt.sc/jtlisa) and can be changed via Theme Options > Typography.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 11, 2018 at 12:31

    What exactly have you tried?
    Also, please, describe the desired result in more details.

    Regards

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    Viewing 54,570 results - 54,541 through 54,570 (of 68,187 total)
Viewing 30 posts - 54,541 through 54,570 (of 68,187 total)
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