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Viewing 30 posts - 54,511 through 54,540 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 15:40

    Try to change “Single product layout”, for example, http://prntscr.com/juybp4 > http://prntscr.com/juybxg and http://prntscr.com/juyca1 > http://prntscr.com/juyccy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 15:20

    Please try to disable all 3rd-party plugins. If this won’t help, provide us with temporary wp-admin access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 15:19

    You’re welcome!
    Please see screenshot http://prntscr.com/juxyyu (dark and corporate version use the same slider).
    You’re right, our documentation is a bit outdated. I will create a report for this issue and forward this to our developers for a review. I can’t say whether this will be fixed in the future, but I will be sure to bring it to our developers attention for you. Let us know if you need anything further.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 15:13

    Do you use child theme? Have you made changes in template files?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 15:11

    Hello,

    Share buttons settings you can find in Theme Options > General.
    I’ve asked you to check with parent theme (xstore) because you use child theme. Looks like you rewrote some files via the child theme. You need temporarily activate XStore https://prnt.sc/juxv0w to check if your changes caused the problem.
    Your settings won’t be lost after changing the active theme on site, but some widgets may change positions. I would recommend you check where every widget is placed in Appearance > Widgets or you may open widgets in a new browser tab, before the parent theme activation, to be able to compare widgets position after changing the active theme to child theme back.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 14:53

    Hello,

    Please go to Theme Options > E-commerce > Products Page Layout > Product content elements and make sure that required elements in “Enabled” column.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 14:50

    Hello,

    Wp-admin credentials are incorrect. Please check them.
    This is secondary menu http://prntscr.com/juxke3 You need to create a new menu and mark it as secondary – https://prnt.sc/jjdqft
    We can help you with this menu, simply let us know correct wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 14:40

    Hello,

    – Does it work the same way with the parent theme?
    – Have you tried to disable all 3rd-party plugins?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 14:37

    Hello,

    Additional customization questions are outside the scope of our support.
    Yes, we helped you before, but all our developers are busy now, so, unfortunately, I can’t help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 14:32

    Hello,

    Do you use the latest version of the theme? https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 14:09

    Hello,

    Thanks for the reply.
    I’ve imported slider using XML files (you can find more information about these files in our documentation), recreated MailChimp form and Footer static blocks.
    Please, clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 13:12

    Hello,

    There is no such possibility for the secondary menu, but you may achieve the similar result https://prnt.sc/juvs5x using megamenu for main menu item https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/ Here is an example – http://prntscr.com/juw4er (http://prntscr.com/juw4q0 + http://prntscr.com/juw4zc).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 12:58

    Hello,

    Please change the code to:

    @media (max-width:480px){
        .header .shopping-cart-widget {
            right: -40px !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 12:43

    In Product short description area you are unable to use VC, but you can create test page and add there desired content + edit it using WPBakery Page Builder, then copy Text content and paste in short description area http://prntscr.com/juvpfg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 12:30

    Hello,

    Please provide me link to page from the screenshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 12:28

    Hello,

    Thank you for the topic and video.
    Please, make sure you have checked all the server requirements before the installation:
    – post_max_size is no less than 64M;
    – upload_max_filesize is no less than 64M;
    – PHP version: 5.6 or higher;
    – OpenSSL system library: 1.0 version, or higher;
    – file_get_contents() function should be enabled in the server configuration.
    These parameters you can check in Woocomerce > Status or using WordPress php info plugin.
    If your PHP configuration limits are fine, let me know and I will pass information from this topic to our developers for exploring.

    Unfortunately, menu can’t be imported, you need to create an own menu. Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/primary_menu and watch video https://www.8theme.com/videos/.
    You can use MailChimp to create newsletter form:
    https://www.8theme.com/demo/docs/legenda/index.html#!/newsletters
    Please read how to create footer in our documentation https://www.8theme.com/demo/docs/legenda/ and watch – https://www.8theme.com/videos/ (Legenda WordPress Theme – How to create footer)
    To enable VC editor for static blocks go to wp-admin panel > Visual Composer > Role Manager > Post Types > Custom > tick “static block”.

    If you provide temporary wp-admin access in the Private Content area, I will be able to help you to make the site similar to demo.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 10:56

    Hello,

    Do you face the same situation with a default theme?
    We are theme support and we can help you with issues related strictly to our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 10:49

    Hello,

    Please try to delete this custom css code https://prnt.sc/jutwur

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 10:35

    I do not see the problem http://prntscr.com/juu0ai Please, clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 10:33

    Hello,

    If you need help with additional customization you can contact WPKraken team because theme support does not include additional customization.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 10:21

    Hello,

    Please provide link to the product.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 09:49

    Hello,

    1. Great. I did nothing.
    2. Size of product image relates to woocommerce settings https://docs.woocommerce.com/document/fixing-blurry-product-images/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 09:46

    Hello,

    I would recommend you to create a staging site (the full copy of live site). There you will be able to do all required updates (theme, WC, and all other plugins). Make sure that everything is ok and only after that update everything on the production site.
    Here is you can find instruction about theme update https://www.8theme.com/topic/update-not-working-with-my-site/
    Let us know if you need any assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 09:18

    Hello @juju921,

    Please check if you added correct Username http://prntscr.com/jusz5i and make sure that your Instagram account has photos.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 09:15

    Hello,

    Please add this code in Theme Options > Custom css or in style.css of child theme:

    .login-link .login-popup {
        left: -100px !important;
    }
    .login-link .login-popup:before {
        left: 260px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 09:09

    Hello,

    Thanks for screenshots.
    Here are screenshots of your site – http://prntscr.com/jusv39 http://prntscr.com/jusv5v Is your problem solved? If you get another displaying result, try to clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 09:02

    Hello,

    1. Do to Edit Home page > [8theme] Layout options > Custom logo for this page/post.
    2. Please add this code in Theme Options > Styling > Custom css:

    .fixed-header {
        border: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 08:57

    Hello @juju921,

    The Instagram element works fine with another Username. Please check http://prntscr.com/jusq05

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 08:22

    Hello @juju921,

    You can add information to the Private Content area https://prnt.sc/jus9sy It’s visible to you and the support staff only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 14, 2018 at 08:17

    Hello,

    Please add this custom css code:

    .woocommerce-checkout #payment .payment_method_stripe {
        display:  inline-block;
    }
    body .woocommerce-checkout #payment input#payment_method_stripe{
    	position:relative;
        top: 20px!important;
    }
    .payment_method_stripe p{
    	margin-left: 0;
    }
    [for="wc-stripe-new-payment-method"]{
    	padding: 0!important;
    }

    Regards

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    Viewing 54,540 results - 54,511 through 54,540 (of 68,227 total)
Viewing 30 posts - 54,511 through 54,540 (of 68,227 total)
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