Hello Bagwani,

Thank you for reaching out to us with your queries.

Regarding your concern about the absence of a child theme, it is generally advisable to use a child theme when making customizations. This approach ensures that your modifications are preserved when the parent theme is updated. Without a child theme, there is a risk that custom changes could be lost during an update.

Fortunately, you can indeed install a child theme at this stage. Installing a child theme will not affect the current data. However, any customizations directly made to the parent theme files would need to be manually transferred to the child theme.

To install a child theme, you can follow these steps:
– Download the child theme archive from this page – https://www.8theme.com/downloads/
– Go to Appearance > Themes > install the child theme, but do not activate yet.
– Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that Activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Best Regards,
8Theme’s Team

Hello Elhadj07,

Thank you for reaching out to us.

1/ Theme Options > Styling > Typoghraphy settings for buttons.

2/ Custom CSS can be used to change the breadcrumb color of the wishlist page:

.woocommerce-wishlist .page-heading, .woocommerce-compare .page-heading, .woocommerce-account .page-heading {
    background-color: #E7E7E7;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Please read this article – https://woocommerce.com/document/editing-product-data-tabs/

There is no option to add an image for a tab, but custom CSS code can be used, for example:

.wc-tabs .et-woocommerce-tab:last-child a:after {
    content: url('/wp-content/uploads/2024/07/logo.png');
    width: 30px;
}

change /wp-content/uploads/2024/07/logo.png to the desired image URL.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Burak,

Loco Translate > Themes > XStore.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

This screenshot is from the video you provided https://gyazo.com/d697158472b7904b6fa78b6c705d5104 , and it shows that elements are hidden for mobile. Please click on an element to open its settings > Responsive settings.
Or provide us with the URL to editor from your video, and we will help you.

Best Regards,
8Theme’s Team

Hello Storee,

Thank you for reaching out to us.

Please try to disable Mobile Optimization (Theme Options > General).
In case you are using an additional cache plugin, both optimization options (plugin and theme options) conflict with each other and can not improve the speed together.

Best Regards,
8Theme’s Team

Hello,

Please make sure that XStudio Studio is activated via Theme options > General https://prnt.sc/MLeyImaFEaLh

Warm Regards,
The 8Theme Team

Hello Aishik,

We appreciate your prompt response.

WooCommerce > Settings > Accounts & Privacy > unselect “When creating an account, automatically generate a username from the customer’s email address”
https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please click on the settings button here – https://prnt.sc/Lf_ICH-KOLpj > Preview settings and select a product https://gyazo.com/96e3023ff7e25b1592aa6e8b2e83a7d0

Best Regards,
8Theme’s Team

Hello Malcolm,

Please test how it works in the Chrome browser incognito window, this is important, and let us know.

“Access to my website serves no purpose!” – yes, we asked for access to your account on our site, because other our customers do not have this problem.

Best Regards,
8Theme’s Team

Hello Aishik,

Thank you for reaching out to us. To enable the Login and Register tab in the store Sign In section as seen in our demo website, please follow this article: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Best Regards,
8Theme’s Team

Hello Malcolm,

Thank you for reaching out to us.

What browser do you use? Additionally, it would be helpful if you could provide a video recording of the actions you are taking and the issue you are encountering. Please also grant access to your account through the private area.

We look forward to your response to assist you further.

Best Regards,
8Theme’s Team

Dear @Anastasiia,

We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-3qSPNc23KD – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Warm Regards,
The 8Theme Team

Hello Mario,

Thank you for reaching out to us with your query.

Could you please record a video of your actions and the issue?

Best Regards,
8Theme’s Team

Hello BSM,

Thank you for reaching out to us and for choosing XStore for your needs.

Regarding your inquiry, we suggest that you contact the support teams of Woopayments and WooCommerce https://wordpress.org/support/plugin/woocommerce/ plugins directly, as they are best equipped to assist you with their specific products. Please note that our support scope is limited to issues directly related to our theme.

Maybe this article will be helpful – https://elementor.com/help/wordpress-rest-api-is-unavailable/ or https://www.google.com/search?q=your+store+is+not+driven+by+wordpress+or+rest+api+is+disabled.+woocommerce&oq=your+s&aqs=chrome.0.69i59j69i57j0i512l3j69i60l3&sourceid=chrome&ie=UTF-8

We appreciate your understanding and are here to assist with any theme-related questions you might have.

Warm Regards,
The 8Theme Team