Hello Sahil,

Thank you for reaching out to us. It appears that your inquiry is not related to our theme. You will achieve the same result regardless of the theme activated on your site. We recommend that you contact the WooCommerce support team for further assistance. You can reach them at: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello Jordan Laub,

Thank you for reaching out to us. We appreciate your interest in customizing the XStore Minimal Electronics Demo. Unfortunately, we do not provide PSD files for our demos, including the stock logos. We recommend using graphic design software to create or edit logos to suit your specific needs.

If you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Imran Khalid,

Thank you for reaching out to us with your concerns regarding the theme on your staging website. We appreciate your detailed description of the issues you are encountering, and we are here to assist you in resolving them.

1,2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

3/ https://gyazo.com/2ed5dede9dbb8227a4e9ac5e7b2d4a9a There is no such option, unfortunately.

Best Regards,
8Theme’s Team

Hello Alpha111,

Thank you for reaching out to us with your concern.

To better assist you, we kindly request that you provide us with a video recording of the actions you are taking and the issue you are encountering. Additionally, please inform us of the browser you are currently using.

We appreciate your cooperation and look forward to resolving your concern promptly.

Best Regards,
8Theme’s Team

Hello Bilal EL haj,

We appreciate your prompt response.

Please check “test” product on your site now.

Read more about variable products – https://woocommerce.com/document/variable-product/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello MEXESS,

Please provide screenshots and URLs for better understanding.

Kind Regards,
8theme team

Hello Malcolm,

Thank you for reaching out to us with your query.

There is no such option, by default, unfortunately.

We kindly ask you to submit a feature request at the following link: https://www.8theme.com/taskboard/

Best Regards,
8Theme’s Team

Hello studiosoes,

Thank you for contacting us and for using XStore.

Please provide URL of the page from your screenshot, temporary wp-admin, and FTP access, we need to check the situation on your site more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello MEXESS,

1/ “The translation strings does not appear in the WPML strings.” – yes, and you need to add them for translation in the mentioned way:
WPML > String translator > scroll down and click translate admin strings https://gyazo.com/a33a226a01df1c918d8ea028b2f2e71b > check the strings you need to translate and add them to string translator – https://gyazo.com/static/301ee55906a799fe2d538a57d7db078d.png.html#unsupported-browser
Go back to String translator and translate strings to other languages https://gyazo.com/d5070ec68ab79c88938671fdabbb4820

Another solution can be using Multiple headers: Header Builder > Multiple headers > create a custom header and in conditions set it for all pages of a particular language and change texts in settings for that header.

2/ We kindly request that you review the following article regarding the translation of slides using WPML: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ Please ensure that the translation approach for slides is consistent with that of static blocks.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us. We hope this message finds you well.

We understand your concern regarding the products not being displayed on the shop page.
Please edit WooCommerce plugin settings – https://gyazo.com/5a8939db5d5f0794a078fe7effbd3495

Best Regards,
8Theme’s Team

Hello Aishik,

Thank you for reaching out to us.

You can Register/Deregister theme according to your needs, please read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best Regards,
8Theme’s Team

Hello MEXESS,

Thank you for reaching out to us with your queries.

1/ Please edit custom CSS code

.pointer {
    background-color: #d8d8d8;
}

(Theme Options > Theme custom CSS > Global).

2/ Could you kindly provide a screenshot to help us better understand your request?

Best Regards,
8Theme’s Team

Hello Alpha111,

Thank you for reaching out to us with your query.

We kindly suggest that you reach out directly to the WooCommerce plugin support team, as they are best equipped to assist you with your specific needs https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Dear @Nicolo,

Thank you for being so understanding.

Best Regards,
8Theme’s Team

Hello Rodrigo Carlos,

We appreciate your prompt response.

We have conducted a review of how the default theme operates and have determined that the issue in question does not stem from our theme on your website. It appears to be related to your settings and the functionality of the Elementor plugin.

The primary problem, as observed from the screenshot at https://gyazo.com/90db7f234ed37d748aee08bbc8f2aa69
is that a link has been placed within another link via Elementor options (which is not part of our product), and a title has been added in the container (also default – not ours) https://gyazo.com/b6de034048c8983775129350e6f0001eі This has resulted in a broken page structure, as nesting links is not permissible under DOM requirements. Therefore, this issue should be addressed as a task for the Elementor plugin team – https://wordpress.org/support/plugin/elementor/

We appreciate your understanding and cooperation.

Best Regards,
8Theme’s Team