Hello ziga32,

Thank you for reaching out to us and for providing detailed information about the issue you are experiencing with the mobile header on your website.

Please provide temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello Storee,

Thank you for reaching out to us.

Opened https://www.8theme.com/topic/homepage-theme-layout-issues-on-the-columns-under-slider/#post-407644 Please white your request one more time in the mentioned topic.

Best Regards,
8Theme’s Team

Hello Marion,

Thank you for reaching out to us with your query. We understand that you would like to display the author’s name above the book title on the single product page of your bookstore website.

To achieve this customization, you might need to modify the template files where the product attributes are displayed. This typically involves editing the PHP files that control the output on the product pages. If you are not familiar with coding, we highly recommend enlisting the help of a developer to ensure that the changes do not affect the overall functionality of your website.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Alternatively, you could consider using a plugin that allows for more flexible product attribute displays. Some plugins are specifically designed to manage and customize the display of product information in WooCommerce.

If you need further assistance or have any more questions, please feel free to contact us. We’re here to help!

Best Regards,
8Theme’s Team

Hello GrecuN,

Please provide temporary wp-admin access, not Cpanel.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password.

Additionally, we have noticed that there are some images missing from your site. We recommend contacting your hosting provider to address this issue https://gyazo.com/ab3843ff28617e824638301760c1c6ff

Thank you for your attention to these matters.

Best Regards,
8Theme’s Team

Hello Bilal EL haj,

Please provide the URL of the product and temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear,

We kindly request you to ensure that the mentioned strings are translated in three specific locations: for the theme, for the core plugin, and for the WooCommerce plugin.

Best Regards,
8Theme’s Team

Hello, Bagwani,

We appreciate your prompt response.

We’ve deleted the newsletter at your request.

In your case, we can offer you to read this article and watch a video from the Elementor plugin https://elementor.com/help/popups/ Contact their support to get further assistance – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello nitin kumar,

Thank you for reaching out to us with your concern.

Please provide the URL of the product.

Best Regards,
8Theme’s Team

Hello Anas,

Thank you for reaching out to us with your concern.

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello MEXESS,

Thank you for reaching out to us with your query. We understand that you are facing difficulties in translating the header content and the slider content using WPML translation strings.

Please read this topic – https://www.8theme.com/topic/x-store-header-search-form-placeholder-translation-wpml/#post-342631 Another solution can be using Multiple headers: Header Builder > Multiple headers > create a custom header and in conditions set it for all pages of a particular language and change texts in settings for that header.

Kind Regards,
8theme team

Hello MEXESS,

We hope this message finds you well. We kindly request that you provide us with temporary wp-admin and FTP access to facilitate our ongoing collaboration.

For any new inquiries, please initiate separate discussion threads at our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello Pille,

Thank you for reaching out to us with your query regarding the translation of texts on the wishlist and shopping cart pages of your website.

Please go to Loco Translate > Plugins > edit translate of XStore Core plugin.

Best Regards,
8Theme’s Team

Hello Kakiball,

Thank you for using our theme. We are delighted to know that you are interested in acquiring additional licenses.

Please be advised that we are planning to change the price soon. However, we are currently unable to specify the exact date of this.

Best Regards,
8Theme’s Team

Hello Vehbi Kurtcebe,

We appreciate your prompt response.

This is the correct URL where: “https://xstore.8theme.com/video/my-account” – URL of the My Account page on our test site, that was created for the video, and 2 of these symbols (//) are required.

Please check private content.

Best Regards,
8Theme’s Team

Hello media_desk,

We hope this message finds you well. We would like to inform you that our support does not extend to custom code modifications within the child theme.

Additionally, we are currently unable to access the wp-admin panel. It appears that there have been changes to the login credentials.

Here you can find the child theme from our team https://www.8theme.com/downloads/ and compare to see what was changed on your site.

“the customization would impact everything” – no, it depends on the customization that was done.

Best regards,
8Theme’s Team