Hello Soufiane,

We appreciate your prompt response.

We’ve disabled some 3rd party plugins on your site, then we imported demo content.

Please check the result.

Best Regards,
8Theme’s Team

Hello Plethora,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Creatica,

Thank you for reaching out to us with your query.

By default, there is no such option.

You can try to use the new builder for single product pages https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ and hide/show elements depending on device – https://gyazo.com/4d90e28039cd419831279e55943a9439 https://elementor.com/help/mobile-editing/

Best Regards,
8Theme’s Team

Hello Nishant Patel,

Thank you for reaching out to us.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Kind Regards,
8theme team

Hello,

1/ Please edit the Footer content via Appearance > Widgets > Footer area.

5/ Here is what we see in the header on your site – https://gyazo.com/1b063e30b94e940eedbfd2d3a9f65e04 What exactly is incorrect?

6/ Have you tested how it works with the default WooCommerce theme – Storefront activated on your site? We suppose this situation independent of our theme and you will need to contact the support of the WooCommerce plugin https://wordpress.org/support/plugin/woocommerce/

7/ Regarding your query about diagnosing the root cause of the recent changes in your website’s design and functionality, we currently do not see any issues originating from the theme side. It is possible that an outdated version was in use prior to the update, and the cache was not cleared post-update, which might have led to the impression that something was malfunctioning.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ We do not see the correct footer content in Appearance > Widgets > Footer on your site. Please set the desired static block there.

Please use “Insert Headers And Footers” WordPress plugin to insert the JavaScript in the Footer area instead of https://gyazo.com/28399f6630559c4f3e2b71b678bd5152

2/ At first sight it works fine – https://prnt.sc/_PHW80FRpAKB

3/ https://prnt.sc/FXRRz5lFq7yZ

4,5/ Please provide screenshots. Before this, please clear cache.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Elhadj07,

We’ve changed Theme Options > Styling > Typography settings for buttons > Text Transform to Uppercase. Please check the result.

Please try to use this code to remove icons from buttons on My account page:

.MyAccount-dashboard-buttons .et-icon {
    display: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

To change the mentioned border-radius, edit your custom CSS code – https://gyazo.com/6289bae332a104555e3fcf5749e679a0 (Theme Options > Theme custom CSS > Global).

Best Regards,
8Theme’s Team

Hello, Rodlens Hora,

We appreciate your prompt response.

It requires customization in codes and falls out of the scope our support standard services we provide, unfortunately.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team

Hello ziga32,

We’ve disabled the Stretch section in the static block settings of “puch popup”. Please clear cache and check the header now.

Best Regards,
8Theme’s Team

Hello Bagwani,

We’ve installed a child theme on your site. Please check the result.

Customization via the WP CODE plugin should not be affected by this action.

Best Regards,
8Theme’s Team

Hello,

Please provide us with FTP access, and URL to page where the critical error is visible.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you kindly provide examples of the desired result? This will help us to better understand your requirements.

Best Regards,
8Theme’s Team

Hello,

You are showing how you edit settings, please copy the URL from the browser and provide it here.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

This is not that setting because as you can see it is not activated. Please provide URL to the editor from your video.

Best Regards,
8Theme’s Team

Hello Lili336,

Thank you for reaching out to us with your query regarding image formatting in your product archive.

Please read these articles https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/
Edit Appearance > Customize > WooCommerce > Product Images > Thumbnails Size, and regenerate thumbnails to apply changes.

Contact support of WooCommerce to get further assistance because image settings are independent of the theme – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team