Hello Sahil,

Thank you for reaching out and detailing the issues you are experiencing. We appreciate your patience and are here to assist you in resolving these matters.

1/ Regarding the functionality for users to publish video and image-based reviews on product pages, we can offer the next feature for images – https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

About review visibility, do you have this problem when another theme is activated? Please test how it works with the default WooCommerce theme – Storefront (Appearance> Themes). If the issue persists independently of the activated theme, we would recommend you contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

2/ What page do you mean? Please describe your request in more detail.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please provide URL of the page from your video, temporary wp-admin, and FTP access, we need to check the situation on your site more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Bagwani,

We hope this message finds you well. We would like to assist you with modifying the popup background color. Could you please provide us with detailed instructions on how to access the editing options for the element you have added?

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

What wp-admin access can we use for this new domain? Please provide a username and password.

Best Regards,
8Theme’s Team

Dear nitin kumar,

Please provide wp-admin access also.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We understand that you are trying to add product gallery videos using YouTube. We are here to assist you with this process.

Could you please provide us with more details about the issue you are encountering? Make sure you are using iframe https://gyazo.com/c5338fef8094381cec38e35a700a6f3e , for example https://gyazo.com/a710aef39a1c6b1fe8df8dfe2d74e7c7
<iframe width="560" height="315" src="https://www.youtube.com/embed/2BDMGGzimb0?si=BopPF4vc09dup6tr" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>

Best Regards,
8Theme’s Team

Hello Dims,

Thank you for reaching out to us.

Related Products is a section that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Our theme simply facilitates the display of these products as determined by the WooCommerce plugin.
Link to WooCommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello i-Visio ,

Thank you for reaching out to us with your query.

Please go to WooCommerce > Status > Logs > check fatal error file to see what plugin causes issues on your site and contact its support directly.

Best Regards,
8Theme’s Team

Hello Bagwani,

We hope this message finds you well. We would like to inform you that simply installing a child theme should not cause your website to experience any slowdown.

We’ve already done all that we can for speed on your site – https://www.8theme.com/topic/website-speed-optimization-on-desktop-mobile/#post-406377

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Pritam Bala,

Thank you for reaching out to us with your queries. We’re here to assist you!

1/ Please check available settings in Theme Options > WooCommerce > Checkout.
If this is not what you are looking for, we would recommend you contact WooCommerce plugin support – https://wordpress.org/support/plugin/woocommerce/

2. Regarding setting the default selection for the first option in product variations, it can be done manually via product settings https://prnt.sc/s7KPuj_0i75x

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Kakiball,

Do not activate both builders before the demo content import, and you will see what plugin (only 1) will be activated after the import. For example – https://youtu.be/i7STFGZapx8?feature=shared
Or inspect the code of pages and you will see classes of particular builder.

Warm Regards,
The 8Theme Team

Hello Amineo,

Thank you for reaching out to us with your concern. We understand that experiencing different loading speeds on various devices can be frustrating. To assist you better, could you please provide us with more details about the issue? Specifically, it would be helpful to know which mobile device and browser you are using when you encounter the slower speeds.

In the meantime, we recommend clearing your mobile browser’s cache or trying a different browser to see if the issue persists. Additionally, ensuring that your mobile device’s operating system is up to date can also help improve performance.

Please let us know if the problem continues after trying these steps, or if there is anything else we can do to assist you.

Best Regards,
8Theme’s Team

Hello Nishant Patel,

You’re welcome!

Kind Regards,
8theme team

Hello,

Did you read our answers? Please do not ignore them.

1/ Appearance > Widgets > Footer > static block https://prnt.sc/ZgJVPqMoINwc > https://prnt.sc/ujJ9-lpdBZVu

Please use “Insert Headers And Footers” WordPress plugin to insert the JavaScript in the Footer area instead of https://gyazo.com/28399f6630559c4f3e2b71b678bd5152

5/ Please check the header and footer at the checkout page now.
Changes were made to Cart/Checkout layout via Theme Options.

Best Regards,
8Theme’s Team