Hello, Ayoub,

Thank you for reaching out to us.

We’ve imported demo content for you https://prnt.sc/-F_dEXwzuCRb

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Tm,

Thank you for reaching out to us.

1/ Theme Options > Styling > Active color.

2/ We’ve added code in Theme Options > Theme custom CSS – https://prnt.sc/Xs6f7jqVQ7g0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Harshana,

Thank you for reaching out to us.

“how to find “My Account page element” ” – https://gyazo.com/37b6fdb1ac7d4510fa943947ad4e338b

Best Regards,
8Theme’s Team

Hello, Quixotic,

You’re welcome!

The issue occurred after updating the WooCommerce plugin, and updating the theme did not fully resolve it. That is why we released a patch that successfully fixed the problem https://gyazo.com/85c32022c874320e310df3cb2a231b4d

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
8Theme Team

Hello, Quixotic,

Thank you for reaching out to us.

It seems that the issue has been resolved: https://prnt.sc/AFQIa5dzr2V1 . Kindly clear your cache to see the changes.

Best regards,
8Theme Team

Hello, Quixotic,

Thank you for reaching out to us.

We understand the issue you are experiencing with the infinite loading when navigating to the next page in your shop catalog.

Please apply patches > clear cache and check the result – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

We are currently unable to log in due to the reCAPTCHA verification. Would it be possible to temporarily disable it to allow us access?

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme Team

Hello, Rashi,

Thank you for reaching out to us.

1/ We understand that you are experiencing an issue with the “Live Paste” feature.
We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/xozymxa – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/
We hope this helps.

2/ Theme Options > Styling > Alerts; Theme Options > Styling > colors of buttons.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Abhinandan,

Thank you for reaching out to us.

We have received your request and the attached screenshot. The error message you are encountering on the checkout page indicates that the terms and conditions must be read and accepted before proceeding with the order. Kindly ensure that the corresponding checkbox is selected before finalizing the purchase.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The Login and Sign-Up page is the same as the My Account page. The WooCommerce plugin dynamically displays different content on this page depending on whether the user is logged in or not.

To edit the background of the Login and Sign-Up page, you may use custom CSS code, for example –

.woocommerce-account:not(.logged-in) {
    background-color: #00a5ef;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Offcomer,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record video demonstrating of issues and the steps leading to them. This will help us better understand and replicate problems on our end.
Upload videos on a filesharing service, for example – https://wetransfer.com/ , and provide us with URLs.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

You’re welcome!

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Here is a video from the Safari browser – https://gyazo.com/e7a2fa2e0613b7e207da88209085cc92

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

You can download the previous version of the XStore theme (9.4.7) in the Private Content area of this reply.

Should you need any additional support, feel free to contact us.

Best regards,
8Theme’s Team