Hello, Rashi,

You’re welcome!

Edit page using Elementor > settings of the Categories element > edit spacing – https://prnt.sc/mMu9cZca98Vm

If you need any further assistance, please feel free to reach out.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Richard,

Thank you for getting in touch with us.

There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have 2 builders activated, the settings from the new one (Elementor) will have higher priority.

In your case, the settings from the new Elementor Header Builder https://prnt.sc/IHtk3iYOp8H9 apply to desktop, tablet, and mobile devices. We recommend reviewing the video tutorial and documentation for further guidance: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ https://elementor.com/help/mobile-editing/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have tested this on your website and did not find any issues.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

Hello,

Please note that our theme does not include an option to display a cross through the product image on the shop page. It seems there may have been a misunderstanding, and you might be confusing XStore with another theme.

As an alternative, we recommend the following solution:
Navigate to “Archive Products Builder” > “Edit Template” > “Settings of Products Element” > Enable “Stock Status”.
Once enabled, this label can be styled using custom CSS code, for example – https://prnt.sc/kkjJhWKiLR_V

.etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(255, 255, 255, .9);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: var(--et_dark-color);
    left: 50%;
    top: -100%;
    -webkit-transform: translate(-50%, -50%);
    transform: translate(-50%, -50%);
    padding: 7px 14px;
}

We hope this information is helpful.

Best regards,
8Theme Team

Hello, James Exton,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Terpsauce,

Thank you for reaching out to us.

We’ve activated “Static Blocks cache” via Theme Options > Speed Optimization at your request.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Yes, it is possible to restrict customers to the landing page until they are logged in. You can find detailed information about the Maintenance Mode feature in our documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/

Best Regards,
8Theme’s Team

Hello, Terpsauce,

Thank you for reaching out to us.

Please provide a more detailed description of the unresolved request, including screenshots and relevant links.

Best regards,
8Theme Team

https://www.8theme.com/topic/white-section-on-shop-page-not-edible-with-builder-or-settings/

Hello, Brunos,

Thank you for reaching out to us.

You can find detailed information about the Account Login/Register Tabs in our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/account-login-register-tabs/

If you have any further questions or need additional assistance, please feel free to ask. We are happy to help!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You need to rename this file: https://prnt.sc/QUUTJbLbV4H8 to xstore-core-ro_RO.po

Alternatively, if you provide us with FTP access, we would be happy to handle the renaming for you.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Best Regards,
8Theme’s Team

Hello, Wick’d,

Thank you for reaching out to us.

We have changed the custom CSS code for the Categories element from

/* Default grid for desktop - 3 items per row */
.slider-6780 .elementor-container .elementor-column {
  width: 33.33% !important; /* Three items per row */
  float: left;
  box-sizing: border-box;
}

/* For tablets - 2 items per row */
@media (max-width: 768px) {
  .slider-6780 .elementor-container .elementor-column {
    width: 50% !important; /* Two items per row */
  }
}

/* For mobile - 1 item per row */
@media (max-width: 480px) {
  .slider-6780 .elementor-container .elementor-column {
    width: 100% !important; /* One item per row */
  }
}

to

@media (max-width: 480px) {
     selector .category-grid.product-category {
        width: 33.33%;
        padding-left: 5px !important;
        padding-right: 5px !important;
    }
    selector  .categories-mask {
        padding: 5px !important;
    }
    selector .category-grid .categories-mask h4 {
        font-size: 14px !important;
    }
}

https://prnt.sc/mx5PJ5s1fyyP

If you need any further assistance, please feel free to reach out.

Warm Regards,
The 8Theme Team

Hello, Terpsauce,

We have disabled the Static Blocks cache via Theme Options > Speed Optimization on your site. Could you please check the Shop page content now and let us know if everything is displaying correctly? Here is what we see – https://prnt.sc/2R0DgceZDYhs

If you need any further assistance, feel free to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The difference in the results seen by the administrator and the clients is caused by caching on your website. The administrator sees a non-cached version where everything appears correctly, and our actions have had the intended effect.

We kindly ask you to temporarily disable caching entirely (including CDN cache), as it is the reason for the issue experienced by unregistered users. Once you have completed the necessary adjustments, you can re-enable caching.

If this action does not resolve the issue, please keep caching disabled and provide us with FTP access. I will escalate your request to our technical specialist for further assistance https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

“Also please check my other topic about the admin-ajax.php eating up the cpu time ” – please provide some screenshots.

Best Regards,
8Theme’s Team