Forum Replies Created

Viewing 30 posts - 53,821 through 53,850 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 14:05

    I’ve temporary disabled MailChimp for WooCommerce plugin and this solves the problem.
    This problem appears in the console http://prntscr.com/k4qs4c If you did not edit this js file, it would be better to contact the plugin author about this problem.
    Also, in our documentation, we recommend using MailChimp for WordPress plugin https://www.8theme.com/demo/docs/royal/#0_newsletters so you can try to use this plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 13:48

    Hello,

    If you want more tabs, please use this snippet http://prntscr.com/k4ql45 in functions.php of your child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 13:46

    Hello,

    Simply upload different images for different products.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 13:44

    Please check credentials – http://prntscr.com/k4qj65

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 13:32

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/legenda/#wishlist and make sure that you created WishList page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 12:36

    Hello,

    Edit your products > [8theme] Product Options > Size guide image https://prnt.sc/k4pjuy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 12:35

    Hello,

    Theme Options > E-commerce > Single Product Page > Custom Tab Title and Custom tab content.
    Also, you can use this code https://docs.woocommerce.com/document/editing-product-data-tabs/ in functions.php of child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 11:00

    You can use the parent theme on site, of course.
    A WordPress child theme is a theme that inherits the functionality of the parent theme. With a child theme, you can make modifications or add additional functionality to the parent theme. The child theme offers the safest and easiest way to modify an existing theme, whether you want to make a few small changes, or extensive ones.
    Here you can download xstore child theme https://www.8theme.com/download-plugins/ that contain only base code. In case you decide to do custom change in template files, you need to make it via child theme (all changes in files of the parent theme will be lost after each theme update).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 10:43

    You can use the child theme, but your code that was added into child theme needs to be checked.
    Likely there is a conflict of your customization with new WC version or our changes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 10:33

    Ok. This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 10:32

    Please go to Appearance > Themes and activate parent theme to check if the problem is caused by your changes in files of the child theme (check the widgets and make sure that you know where every widget is placed because they could be messed up after the switching the theme to parent theme and back to the child).
    Let us know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 10:23

    Hello,

    Please provide us with temporary wp-admin and FTP access so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 10:21

    Hello,

    Have you tried to disable all 3rd party plugins?
    Do you have the same problem with parent theme activated on site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 10:16

    Please change the previous code to:

    .secondary-menu-wrapper .nav-sublist-dropdown:before {
        height: 100%;
        width: 20%;
        top: 80% !important;
    }

    Let me know the result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 09:30

    Hello,

    Thanks for contacting us. This problem will be fixed in next them update.
    For now, you can edit style.css file of royal theme via FTP and change “font” to “fonts” here – https://prnt.sc/k4n1d4

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 08:45

    Hello,

    Thanks for the reply.
    There is a bug in our settings. We will fix it in next theme update.
    For now, please, provide us with temporary FTP access (FTP hostname, FTP username, FTP password) so we will be able to fix the problem with border settings on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 08:29

    Hello,

    WPBakery Page Builder you can find as Visual Composer v 5.5.2 – http://prntscr.com/k4m5z1
    Unfortunately, we can’t check your screenshots – http://prntscr.com/k4m8io Please provide them one more time (you can use such screenshot maker as Lightshot).
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 08:08

    Hello @moneythumb,

    Unfortunately, we can’t log in http://prntscr.com/k4m0l1 Please provide us with correct access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 08:05

    You’re welcome.
    Please provide screenshot for better understanding what exactly do you want to remove (you can use such screenshot maker as Lightshot).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 07:49

    Hello,

    You can use custom css code like this:

    .menu-item-18488 a {
        color: red !important;
    }

    http://prntscr.com/k4lswx
    Please note if you created child theme before 4.0 update you need to add this code in your child theme functions.php file:
    wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' );
    after that create an empty dynamic.css file in child theme directory.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 07:37

    You’re welcome.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 07:24

    Thanks for the screenshot.
    In this case, you can use this custom css code to remove sign intext from the fixed header:

    .fixed-header .navbar-header .login-link {
        display: none;
    }

    or change the text in Theme Options > General > Header Settings > http://prntscr.com/k4ll0s

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2018 at 07:19

    Hello,

    Thanks for contacting us.
    You can use Backend editor http://prntscr.com/k4ljis or add other tabs http://prntscr.com/k4ljpz

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2018 at 15:48

    et_register_form function can be found in woopress/framework/theme-functions.php. You can copy the function into child theme functions.php file and change according to your needs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2018 at 15:42

    You’re welcome!
    Would you mind to rate our product: https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2018 at 14:45

    Hello,

    You’re welcome!
    Would you mind to rate our product: 
https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2018 at 14:38

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2018 at 14:27

    Hello,

    Please add this custom css code:

    .single-product-page .product-info .price del, .single-product-page .product-info .price ins {
        float: none;
        text-align:  center;
        display: inline-block;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2018 at 14:17

    Hello @BlankM,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2018 at 14:12

    You’re welcome!

    Regards

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    Viewing 53,850 results - 53,821 through 53,850 (of 68,227 total)
Viewing 30 posts - 53,821 through 53,850 (of 68,227 total)
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