Thanks for contacting us.
Why you want to change “Default template for post types”?
Have you selected Post types here – http://prntscr.com/koxr3j ?
Regards
Rose Tyler
Support staff
August 30, 2018 at 15:03
Hello,
The problem caused by WooCommerce Back In Stock Notifier plugin. You can disable it then clear cache and check.
Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
Also, do not use a lot of plugins together, this slows down your site.
Regards
Rose Tyler
Support staff
August 30, 2018 at 14:50
Dear @adriangoes,
Please provide temporary wp-admin access so we can take a closer look.
You need to add custom css code, that I provided before, in Theme Options > Custom css and disable Fixed header in Theme Options http://prntscr.com/kojcwa
Regards
Rose Tyler
Support staff
August 30, 2018 at 07:53
Hello,
500 error means there is lack of some resources on your server. You should contact hosting provider support and ask them to error logs to find what exactly is causing it.
Also, ask them to increase values for the functions Post Max Size, Max Upload Size and Max Input Vars.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
August 30, 2018 at 07:53
Hello,
Fixed.
Please clear cache and check menu now.
Regards
Rose Tyler
Support staff
August 30, 2018 at 07:50
Hello,
Please change the previous code to:
@media only screen and (max-width: 1200px) and (min-width: 768px){
.products-grid.row-count-5 .product:nth-child(3n+1) {
clear: both !important;
}
}
You’re welcome!
I’ve sent your request to our developers but can’t say for sure if the fix will be added in next theme update. Please contact us before the update.
Or you can rename the folder after the next update to check if all works fine without it.
Regards
Rose Tyler
Support staff
August 30, 2018 at 07:34
Hello,
You need to edit header-structure file via child theme. You use header type 19 so find /royal/headers/header-structure-7.php file.
Do not forget about Theme Options > Header Settings.
Outdated files relate to your child theme http://prntscr.com/koam1i You need to compare files of parent and child theme and add the missing code to your child theme files.
Regards
Rose Tyler
Support staff
August 29, 2018 at 15:31
Hello,
Please provide us with FTP access.
Regards
Rose Tyler
Support staff
August 29, 2018 at 14:56
Hello,
– Theme Options > Header Settings > Top Bar > Enable top bar > Off;
– Add this code in Theme Options > Custom css or in style.css file of your child theme:
.navbar-header.navbar-right {
display: none;
}
Let me know the result.
Regards
Rose Tyler
Support staff
August 29, 2018 at 14:51
Hello,
Try to disable all 3rd-party plugins to check if one of them causes the problem.
This problem could be caused by a few reasons:
1) You are trying to update theme on the different domain that theme was activated (for example you activated the theme on localhost and moved it to live domain). Then you just need to go to Theme Options > deactivate theme and activate it using your purchase code again
2) There is no enough space on your server and archive that was downloaded for the update is broken. Make sure that you have no less than 20MB of the free space on your hosting.
Try to disable all 3rd-party plugins to check if one of them causes the problem.
Regards
Rose Tyler
Support staff
August 29, 2018 at 10:29
About css code:
You can use DevTools to inspect code on site. To access it, open a web page or web app in Google Chrome. Either:
-Select the Chrome menu Chrome Menu at the top-right of your browser window, then select Tools > Developer Tools.
-Right-click on any page element and select Inspect Element.
The DevTools window will open at the bottom of your Chrome browser.
If css code that you want to change comes from style.css http://prntscr.com/ko5d9i you need to add your custom code in Theme Options > Styling > Custom css or in style.css file of your child theme (do not edit style.css file of xstore parent theme).
This http://prntscr.com/ko5drf means that code comes from Theme Options, so you need to search it in Custom css area, in case the code missing there, it relates to option that you activated so you need to find option that needs to be changed or add own custom css code.
