To better understand and resolve your issue, could you kindly record a video demonstrating the actions you are taking and the problem you are encountering? Additionally, please provide us with the login credentials (username and password) to your account on our website.
We appreciate your cooperation and look forward to resolving your issue promptly.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 6, 2024 at 08:07
Hello Bzzxzz,
Thank you for reaching out to us with your query.
To assist you further, could you please provide us with the URLs and temporary wp-admin access for both sites?
“When I create a new topic, it takes me to the Xclean-wordpress-support-forum. Please correct my account so I can respond to my ticket comments again.” – please provide us with a username and password to your account on our site, and we will check the problem with https://www.8theme.com/forums/xstore-wordpress-support-forum/ more deeply.
“I don’t see a reason why one product (the one I referenced) would display in 3 columns. My template does not indicate that nor do other products display the same way.” – please provide some screenshots for a better understanding of your request.
If this doesn’t help, provide us with temporary wp-admin access.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 13:31
Hello Lyes,
We appreciate your prompt response.
– We’ve disabled “Static Blocks Cache” and “Remove Query Strings From Static Resources” via Theme Options > Speed optimization.
Please try to edit the Footer now via XStore Builders > Footer > edit template. Let us know the result. If the issue persists, please record a video of your actions and the problem.
– As we can see, in WooCommerce > Status on your site, the Max input vars is 2000 and this is the correct value.
– To enhance the security of your e-commerce website, we recommend considering several reputable security plugins:
1. Wordfence Security – Provides firewall and malware scan services designed to protect WordPress websites.
2. Sucuri Security – Offers security features like security activity auditing, file integrity monitoring, and malware scanning.
3. iThemes Security – Helps to prevent common issues and enhances user credentials with strong password enforcement and two-factor authentication.
Each of these plugins offers different features that can help secure your website from various threats. We suggest evaluating each option to determine which best meets your specific needs.
We understand that you are experiencing difficulties in displaying content in full width.
Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 13:20
Hello Sophie,
Thank you for reaching out to us with your request.
We recommend that you reach out directly to the support team of the Mailchimp plugin, as this matter is independent of our theme.
Thank you for reaching out to us with your query. Regarding your request to move the “go back up” button higher, we can certainly assist you with that using custom CSS code:
.back-top {
bottom: 200px !important;
}
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 08:53
Hello Djundi,
Thank you for reaching out to us with your query.
There is no such option, by default, unfortunately.
We kindly ask you to submit a feature request at the following link: https://www.8theme.com/taskboard/
Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 08:50
Hello,
We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.
In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://dropmefiles.com.ua/en/aDh7VG8LW – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.
We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 08:45
Hello Gtoon,
Thank you for contacting us and for using XStore.
Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 07:42
Hello Lyes,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 07:38
Hello, Safe Desires,
Thank you for reaching out to us with your concern.
Please go to XStore Builders > Single Product Builder via Elementor > edit the template that you created for all products – https://prnt.sc/0qp0nau6znnk
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 07:31
Hello Ameer,
Thank you for reaching out to us.
To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.
We appreciate your cooperation and look forward to resolving your query promptly.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 07:27
Hello FIT,
Thank you for reaching out to us with your concern.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 07:25
Hello Badrdigital,
Thank you for reaching out to us.
Private Content
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
August 5, 2024 at 07:20
Hello smartkid808,
We appreciate your prompt response.
Please provide some screenshots for a better understanding of your request.
Additionally, provide temporary wp-admin access. We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 07:11
Hello Ameer,
Thank you for reaching out to us.
We would like to inform you that the image is not displaying because it is configured in the footer settings. Attached is an image for better understanding – https://prnt.sc/4FxAK5DjX2To
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 07:09
Hello RobertG,
Thank you for reaching out to us with your concern regarding the Smart Carousel feature on your webshop.
We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 5, 2024 at 07:06
Hello Amineo,
Thank you for reaching out to us.
Do you mean the Shop page? Please go to XStore Builders > Archive builders via Elementor > edit template > enable Add to cart in settings of Archive Products element https://prnt.sc/FLahE1oTpWzD
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
August 4, 2024 at 14:57
Hello Meet Mandaviya,
Thank you for reaching out to us with your concern.
