Hello RobertG,

Thank you for reaching out to us with your concern regarding the Smart Carousel feature on your webshop.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the problem.

Best Regards,
8Theme’s Team

Hello Meet Mandaviya,

Thank you for reaching out to us with your concern.

Please make sure that you are using the latest version of the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and the Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If this doesn’t help, contact support of the Elementor plugin mentioned in the warnings on your screenshot – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello Razi,

Thank you for reaching out to us with your concerns. We appreciate your patience and are here to assist you in resolving these issues.

1/ Regarding the lightbox issue on your product detail page, we understand that despite enabling the Lightbox feature in Elementor, it is not functioning as expected, and you also wish to disable the zoom effect on hover. To address this, could you please confirm if you have any additional plugins that might be conflicting with Elementor’s settings? Sometimes, other plugins can interfere with the proper functioning of Elementor features.

2/ We suggest exploring the WooCommerce Checkout Manager plugin, which offers further customization options for checkout fields, or you can contact the support of the WooComerce plugin – https://wordpress.org/support/plugin/woocommerce/

If you wish, our developers team can personally assist you via customization service.
To get started, please follow this link to send your request with the requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team

Hello Storee,

Thank you for reaching out and providing the video for reference. We appreciate your effort in highlighting the issue regarding the visibility of the shop icon next to the vendor’s name on the product catalogue.

Please add this code in Theme options > Theme custom CSS > Global:

.content-product .by-vendor-name-link:before {
    content: '\e954';
    margin-right: 7px;
}

Best Regards,
8Theme’s Team

Hello Lokman,

We hope this message finds you well. I am writing to inform you about recent actions taken regarding the plugins, which are aimed at optimizing performance and ensuring smooth operation.

We have noticed that multiple active plugins were utilizing significant server resources. To alleviate this, we have deactivated several third-party plugins. This action has successfully reduced the server load and facilitated the smooth implementation of the demonstration content.

Among the plugins, we have deactivated WPbakery to prevent conflicts with Elementor. There are also some plugins about which we lack information regarding their purpose. These have been deactivated to further reduce the load on your server. It is not necessary for you to be aware of the complete list of deactivated plugins. We recommend that you reactivate only those plugins that you are certain will be utilized. If you are unsure about the functionality of any plugin, it might be advisable to leave it deactivated.

Here you can see that only some plugins are required https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and recommended are not obligatory.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for reaching out to us.

We’ve changed the settings in Theme Options > Breadcrumbs. Please check the result.

Best Regards,
8Theme’s Team

Hello Kakiball,

Thank you for reaching out to us with your query.

You are using a custom SVG icon, please read this article – https://nucleoapp.com/blog/post/change-svg-color-css and find more information online.
This is independent of the theme, and you will have the same result with any other theme.

Best Regards,
8Theme’s Team

Hello Vijith,

Thank you for reaching out to us with your request.

We understand that you would like to remove or hide the number of products displayed under the categories on the Archive Page. We appreciate you providing the attached image to clarify your needs.

Our team will be happy to assist you with this modification – https://prnt.sc/BMhZleRmJDQD

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

To address your concern, please navigate to Theme Options, then select WooCommerce (Shop) > Shop Elements > Variation Swatches, and proceed to edit the Shape as required.

Should you need any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

https://www.8theme.com/topic/i-want-to-display-all-the-categories-on-my-site/#post-408697

Best Regards,
8Theme’s Team

Hello Smartkid808,

Thank you for reaching out to us with your query.

We can see the next error on your site https://prnt.sc/GC2dILSJmyhU
Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check fatal error info in WooCommerce > Status > Logs.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

There is no such option, by default, unfortunately.

We kindly ask you to submit a feature request at the following link: https://www.8theme.com/taskboard/

Best Regards,
8Theme’s Team

Hello Vijith,

Thank you for contacting us and for using XStore.

For your convenience, please follow these steps https://woocommerce.com/document/woocommerce-shortcodes/ to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking].

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello AshleyW,

Thank you for reaching out to us with your query.

Featured Products in dashboard – https://prnt.sc/-nm_I9aBw-s_

Your Home page Featured products section currently shows all products that you selected – https://prnt.sc/t0bLr1mq7SQm , but you can select Featured products and unselect products by IDs – https://prnt.sc/Ebkr_aKHae1q

Different product types can be selected – https://gyazo.com/76927fe1523d19ce9ca44b2409e1a414

There is no option to mark product as bestselling because bestselling products depend on number of sales in WooCommerce.

To make product featured follow the steps described here https://www.modernmarketingpartners.com/2015/01/19/set-featured-products-woocommerce/

To make sale product just add the sale price for your product in the product settings next to the regular price field.

Recently viewed products based on visitor browser cookies and display products you recently visited. There is no special option to mark the product as recently viewed.

Best Regards,
8Theme’s Team

Hello Anastasiia,

Thank you for reaching out to us with your query.

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

We understand that you are experiencing difficulties in displaying content in full width.
Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team