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Forum Replies Created

Viewing 30 posts - 5,191 through 5,220 (of 68,227 total)

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Rose Tyler

Support staff

August 6, 2024 at 15:03

Hello Mario,

We appreciate your prompt response.

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#409088 Copied In reply to: Issue with Product Display Spacing and Uneven Layout

Rose Tyler

Support staff

August 6, 2024 at 14:26

Hello Mario,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#409071 Copied In reply to: Issue with Product Display Spacing and Uneven Layout
Rose Tyler

Support staff

August 6, 2024 at 14:25
Hello Konstantinos,

Thank you for reaching out to us with your query. To change the color of the quick view button, you can use custom CSS code:

.etheme-product-grid-item .footer-inner > *, .etheme-product-grid-item .footer-inner .button { background-color: red; }

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team
#409070 Copied In reply to: How to change the color button of quick view
Rose Tyler

Support staff

August 6, 2024 at 13:20

Hello Vyanjana,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#409054 Copied In reply to: why child theme is not activated, make my theme in running mode.

Rose Tyler

Support staff

August 6, 2024 at 12:07

Hello, RobertG,

Why do you write on the XClean theme support forum https://prnt.sc/IlUXBdWu_k66 ? Please write on XStore – https://www.8theme.com/forums/xstore-wordpress-support-forum/

You can disable plugins one by one.

Best Regards,
8Theme’s Team

#409038 Copied In reply to: Smart Carousel bug: First Image Blank on Mouseover Part 2

Rose Tyler

Support staff

August 6, 2024 at 11:02

Hello zaid,

Thank you for reaching out to us.

– Please try to click here – https://prnt.sc/7-Cl4GvLpgeY

– What value of “PHP max input vars:” do you see in WooCommerce (you need to Install woocommerce plugin) > Status?

Best Regards,
8Theme’s Team

#409029 Copied In reply to: Max input vars issue even after updating the value in php

Rose Tyler

Support staff

August 6, 2024 at 10:58

Hello Jonathan,

Thank you for reaching out to us.

We can’t log in, unfortunately. Please check the credentials.

Additionally, update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#409025 Copied In reply to: Single product – Columns of gallery thumbnail

Rose Tyler

Support staff

August 6, 2024 at 10:57

Dear @Amineo,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409023 Copied In reply to: add to cart and buy bautton vanished ….all

Rose Tyler

Support staff

August 6, 2024 at 10:56

Dear @RobertG,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409022 Copied In reply to: Smart Carousel bug: First Image Blank on Mouseover

Rose Tyler

Support staff

August 6, 2024 at 10:56

Dear @Ameer,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409021 Copied In reply to: Why the picture for download on app store is not showing on my browser ??

Rose Tyler

Support staff

August 6, 2024 at 10:56

Dear @Badrdigital,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409020 Copied In reply to: Refund Request for XStore WooCommerce Theme Purchase

Rose Tyler

Support staff

August 6, 2024 at 10:56

Dear @FIT,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409018 Copied In reply to: New Product Badge appearing after existing product edited

Rose Tyler

Support staff

August 6, 2024 at 10:55

Dear Ameer,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409017 Copied In reply to: Why does my slides keep disappearing????

Rose Tyler

Support staff

August 6, 2024 at 10:55

Dear @Deep,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409016 Copied In reply to: Demo live copy buts can’t past in our website

Rose Tyler

Support staff

August 6, 2024 at 10:54

Dear Djundi,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409014 Copied In reply to: Additional free shipping rules configuration options in sales booster module?

Rose Tyler

Support staff

August 6, 2024 at 10:54

Dear @Alfi,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409010 Copied In reply to: Is there a way to move the go back up button higher?

Rose Tyler

Support staff

August 6, 2024 at 10:53

Dear @Ombi,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409009 Copied In reply to: How to create fold and unfold? i can’t find in elementor block

Rose Tyler

Support staff

August 6, 2024 at 10:53

Dear @Vijith,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409008 Copied In reply to: Sales Booster Fake Sale Count in Product & Category

Rose Tyler

Support staff

August 6, 2024 at 10:53

Dear @ethashots,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409007 Copied In reply to: i cant reply any topic because i get error that i need to register ?

Rose Tyler

Support staff

August 6, 2024 at 10:52

Dear @Sam,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409006 Copied In reply to: The checkout button edit normal and hover are the same color problem

Rose Tyler

Support staff

August 6, 2024 at 10:52

Dear @ethashots,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#409004 Copied In reply to: i want the original files for form-login and form-register for my account and global

Rose Tyler

Support staff

August 6, 2024 at 10:51

Dear @Ameer,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#408996 Copied In reply to: Why my slides keep disappearing from my google chrome search ??

Rose Tyler

Support staff

August 6, 2024 at 10:51

Dear @Ameer,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#408994 Copied In reply to: How to add a grid category on my website

Rose Tyler

Support staff

August 6, 2024 at 10:50

Dear @zaid,

We have identified and resolved an issue on our website related to the limits. Now it has been fixed, so you can post tickets as always on the XStore Support Forum. https://www.8theme.com/forums/xstore-wordpress-support-forum/

Thank you for your patience and understanding.

Warm Regards,
The 8Theme Team

#408992 Copied In reply to: enable animation while loading products

Rose Tyler

Support staff

August 6, 2024 at 10:39

Hello,

Thank you for reaching out to us.

Please try to reply now, and provide us with URL of the topic where the issue persists.

Best Regards,
8Theme’s Team

#408968 Copied In reply to: Regarding issues with the website and chat responses.

Rose Tyler

Support staff

August 6, 2024 at 10:38

Hello, Teo K,

Thank you for reaching out to us and bringing this issue to our attention.

Could you please confirm if you are using the latest version of our theme along with the XStore Core plugin? https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best regards,
The 8Theme Team

#408967 Copied In reply to: Masonry Product Categories (Undefined array key Error)

Rose Tyler

Support staff

August 6, 2024 at 10:35

Hello IT-Spectrum,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#408962 Copied In reply to: Main shop page don’t display categories.

Rose Tyler

Support staff

August 6, 2024 at 10:32

Hello,

Please try to reply now – https://www.8theme.com/topic/conflict-between-woocommerce-and-elementor-on-the-my-account-dashboard/

Best Regards,
8Theme’s Team

#408956 Copied In reply to: reply to #408919 not possible for a suggested solution

Rose Tyler

Support staff

August 6, 2024 at 10:30

Hello Kamil,

We appreciate your prompt response.

Please rename https://prnt.sc/10y9CqoCwBDx to xstore-pl_PL.po and https://prnt.sc/D1ET5VYjYtGv to xstore-core-pl_PL.po

Thank you for your cooperation.

Best regards,
The 8Theme Team

#408952 Copied In reply to: Flexbox full width problem – please help

Rose Tyler

Support staff

August 6, 2024 at 09:14

Hello Kamil,

To better assist you with the translation issue you are experiencing, could you please provide us with screenshots illustrating the problem, along with temporary wp-admin access credentials? This will enable us to review your settings thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#408939 Copied In reply to: Flexbox full width problem – please help
← 1 2 3 … 173 174 175 … 2,273 2,274 2,275 →

Viewing 5,220 results - 5,191 through 5,220 (of 68,227 total)

Viewing 30 posts - 5,191 through 5,220 (of 68,227 total)

← 1 2 3 … 173 174 175 … 2,273 2,274 2,275 →

Forum Replies Created

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