Forum Replies Created

Viewing 30 posts - 52,411 through 52,440 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 13:34

    Hello,

    Please provide FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 12:53

    Hello,

    http://prntscr.com/l4en3p Could you please provide URL of page with the problem?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 12:19

    Please check now.
    etheme_the_post_field function has been changed via child theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 11:16

    Please try to disable all 3-rd party plugins to check if one of them causes the problem.
    In case, it doesn’t help, provide us with FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 10:29

    You need to edit this custom css code http://prntscr.com/l4cmum

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 10:13

    I’ve added custom css code. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 09:53

    Hello,

    Please delete this custom css code:
    http://prntscr.com/l4c435 > http://prntscr.com/l4c49n
    and use http://prntscr.com/l4c4yq

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 09:35

    Hello,

    1) Please check the form now http://prntscr.com/l4buun
    2) Slider Revolution plugin was deactivated on your site. Please check now http://prntscr.com/l4bw1m

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 09:24

    Hello,

    Please provide temporary wp-admin access so we can take a closer look.
    Also, provide links to pages and describe how breadcrumbs should look there.
    Breadcrumbs size option in Theme Options -> Breadcrumbs was removed in 5.0 theme version.
    Breadcrumbs size you can change via Breadcrumbs paddings settings http://prntscr.com/l4bpgy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 09:13

    Hello,

    Please provide temporary wp-admin access, so I can take a closer look.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 09:11

    Thanks. Please provide FTP access (hostname, username, password, port) also, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:57

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:56

    Hello,

    On our demo “Get Started” is menu item also http://prntscr.com/l4bal8 (style was changed using custom css code http://prntscr.com/l4bbao http://prntscr.com/l4bbow )
    On this demo https://xstore.8theme.com/demos/mobile/ you can see One page menu – https://youtu.be/51vKxOhZ7Gs https://www.8theme.com/documentation/xstore/menu-set-up/one-page-menu/
    Also, you can edit header structure file (xstore/headers/ folder) depending on header type that you use https://www.8theme.com/documentation/docs/child-theme/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:39

    Hello @Su Flo,

    I do not see problems on mobile. Please clear cache and check now more time http://prntscr.com/l4b3uq http://prntscr.com/l4b4cv Also, try to check on different devices, make sure that versions of your browsers are not very old.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:32

    Hello,

    Very likely you reached the Max Input Vars limit because of menu items number and your WP can’t save all the settings of your menu. So, if you choose the option, save menu but then you’ll see that option is not saved then increase max input vars limit to 5000 or 8000. You can contact the hosting provider and ask for help with increasing. Read more http://sevenspark.com/wordpress/menu-item-limit

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:31

    Hello,

    Please try to install the plugin via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
    You can find the zip files for plugins installation here – https://www.8theme.com/download-plugins/
    In case, you need help with this, provide us with your site URL, wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:27

    Hello,

    Please install it via FTP (by uploading and extracting the plugin zip files into wp-content/plugins folder https://www.8theme.com/download-plugins/). If you need our assistance – please provide us with Admin and FTP credentials for your site in private content and we will install it for you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:23

    Hello,

    Please provide us with temporary wp-admin access so we can take a closer look at the problem with widgets.
    Latest theme version is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:18

    Thank you for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:16

    Hello,

    I do not see the problem https://gyazo.com/f353c3f780da773a8654dacc537ccbba
    Could you please describe it in more details? Also, provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:14

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:12

    Hello,

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:10

    Hello,

    1. Please watch this video https://youtu.be/51vKxOhZ7Gs
    2. In this case, delete the previous custom code and let me know. I will provide you with the new one.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:07

    Hello,

    1. I do not see any problem. Please provide a screenshot for better understanding.
    You can use such screenshot maker as Lightshot https://prnt.sc/
    2. Could you please provide screenshot and describe step by step what should be done to recreate the problem?
    3. I do not see the problem. Is it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 08:05

    Hello @rafeekcj,

    Please check now.
    You did not provide wp-admin access. Please check what php version do you use, I would recommend to update it to PHP 7.2.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 07:44

    Hello,

    You need to create variable products https://docs.woocommerce.com/document/variable-product/ and enable Variation swatches in Theme Options.
    Please follow our video tutorial – https://youtu.be/XO-PDvhPypc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 07:42

    Hello,

    I do not see the problem http://prntscr.com/l4aglk Is it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 07:40

    Hello,

    You can install Loco translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and delete it after finish translation.
    OR
    The translation file xstore.pot is in the Translation Files folder in the theme package. Edit the .po file using POEdit, and use the translation field to make replacements.
    From the file menu, save the file with your language name and xstore theme suffix, e.g xstore-de_DE.po. It will generate both a .po and .mo files for your translation. Place these files into the languages /wp-content/languages/themes/ folder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 07:36

    Hello,

    1. Please see screenshots http://prntscr.com/l4abot http://prntscr.com/l4abs1

    <div class="et-mailchimp dark"><p>
    	<input type="email" name="EMAIL" placeholder="Your email address" required />
    	<input type="submit" value="Sign up" />
    </p>
    </div>

    Also, some css code needs to be used in Theme Options > Custom css:

    .mc4wp-form .et-mailchimp input[type="email"] {
        border: 2px solid rgba(250,250,250,0.3)
    }
    .mc4wp-form .et-mailchimp input[type="submit"] {
        border-radius: 50% !important;
        background-color: transparent;
        border: none
    }
    .footer .et-follow-buttons a {
        padding: 12px;
        margin: 0 5px
    }
    .footer .et-follow-buttons a,.et-mailchimp input[type="email"] {
        border-radius: 30px
    }
    .mc4wp-form .et-mailchimp input[type="submit"] {
        right: 5px
    }

    This code can be different on different sites depends on the position of the form on site.
    2. Inside full theme package, you can find XStore_import_files or XML_files folder with slider archive http://prntscr.com/l4ae48 that you can import manually.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2018 at 07:23

    You’re welcome!

    Regards

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    Viewing 52,440 results - 52,411 through 52,440 (of 68,187 total)
Viewing 30 posts - 52,411 through 52,440 (of 68,187 total)
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