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Resolve the tabs triggering issue - by Dino Mancinelli

This topic has 9 replies, 2 voices, and was last updated 5 years, 6 months ago ago by Rose Tyler

Dino Mancinelli

Participant

October 9, 2018 at 16:18

Having an issue with Tabs in product detail. DESCRIPTION ADDITIONAL INFORMATION REVIEWS (0) RETURNS & DELIVERY. You need to ask the support to have a look on your site and resolve the tabs triggering issue cause by the update of the theme. Recently upgraded my theme because of an issue with Stripe. Now seem to have an issue with Some not all tabs DESCRIPTION ADDITIONAL INFORMATION REVIEWS (0) RETURNS & DELIVERY. Can you have a look.

Please, contact administrator
for this information.

#200784 Copied Theme version: v 2.9.2.1536330384 WooCommerce version: 3.4.5

8 Answers

Dino Mancinelli

Participant

October 9, 2018 at 16:22

Links not working on tabs.

#200785 Copied

Rose Tyler

Support staff

October 10, 2018 at 08:16

Hello,

I do not see the problem https://gyazo.com/f353c3f780da773a8654dacc537ccbba
Could you please describe it in more details? Also, provide us with temporary wp-admin access.

Regards

#200821 Copied

Dino Mancinelli

Participant

October 11, 2018 at 19:59

When I go to access the product details Additional Information, Reviews, and Return & Delivery some links work and other do not go to the tabs associated with the link.

Its not on all pages, Some work some don’t.
https://www.shoprosaries.com/product/fleur-de-lis-tulip-cross-necklace/#tab_9
https://www.shoprosaries.com/product/zircon-swarovski-crystal-rosary-bracelet-december/#tab_additional_information
https://www.shoprosaries.com/product/zoisite-jasper-pocket-or-auto-rosary/#tab_additional_information

Access down below in private section. Please have a look.

Please, contact administrator
for this information.

#200964 Copied

Rose Tyler

Support staff

October 12, 2018 at 07:36

Hello,

You use old theme version, so there are outdated files (WooCommerce > Status).
I would recommend you to update theme. If your site is live, it would be better to do the update on staging / dev site (a full copy of the existing site). You can try Duplicator plugin to make a copy.
This documentation will help you with theme updating – https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it will be reuploaded from a new theme package).
Do not forget to update all the required plugins https://www.8theme.com/download-plugins/
If you edited php files of theme, transfer changes into a child theme.
If you want to update everything on the production site without the staging site then do the backup of all the files and DB before the update. Then you’ll be able to restore backup if you face any critical error.
Also, compare content of products to find out why only some of the products have the problem with tabs.
Let us know result.

Regards

#200976 Copied

Dino Mancinelli

Participant

October 15, 2018 at 17:24

Hello Again, Tried your updates issue still exist. We are having issue with the single product page tabs there are working on few products . As per the recommended solution i’ve update the theme but the problem is still there. It is random. some work some don’t the tabs just don’t link.

Not working: https://www.shoprosaries.com/product/pearlized-glass-hearts-child-rosary-bracelet/#tab_9
https://www.shoprosaries.com/product/fleur-de-lis-tulip-cross-necklace/#tab_9

Please log in credentials provided earlier to further troubleshoot.

#201102 Copied

Rose Tyler

Support staff

October 16, 2018 at 09:17

Hello,

As I can see the problem is solved https://gyazo.com/04632be50217ce482281e0621596c684
Please clear cache and check one more time.

Regards

#201116 Copied

Dino Mancinelli

Participant

October 16, 2018 at 20:32

Cleared Cache problem has been resolved.

#201183 Copied

Rose Tyler

Support staff

October 17, 2018 at 07:29

That is great thank you for letting us know.

Regards

#201192 Copied
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