Hello Dinesh R R,

Thank you for reaching out to us.

We have reviewed the menu item from the screenshot you provided and found it to be functioning correctly on our end. Currently, we are unable to identify any issues. To assist you further, could you please record a video demonstrating your actions and the problem you are encountering? Once recorded, kindly upload the video to a file-sharing service and share the link with us.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Aalam,

“i hadn’t activated any plugin before demo content import then how this plugin activate itself ” – – someone who has access to your site installed and activated plugins via Dashboard. This is independent of our theme, because the mentioned plugins don’t come bundled with XStore.

Regarding your request to share the plugin name to avoid in the future, it appears there has been a misunderstanding. Our intention was to explain that plugins utilize resources on your server. Since many plugins were activated, there might have been insufficient server resources available to smoothly handle the installation of the demo content all at once.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Lokman,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Do you use a cache plugin? Please test how it works when this plugin is disabled.

Best Regards,
8Theme’s Team

Hello Ameer,

Sorry, but your question is unclear to us. Please provide an example.

Best Regards,
8Theme’s Team

Hello Aalam,

We appreciate your prompt response.

The problem on your site was caused by plugins that you activated before the demo import.
We’ve disabled plugins and imported demo content. You can activate plugins now one by one, but do not activate unrequired plugins (read plugin description) because every additional plugin slows down the site a bit.

Best Regards,
8Theme’s Team

Hello Albaghlisponge,

Thank you for reaching out to us with your query about translating the Footer section using WPML.

The footer on your site was created using static block, please read this article –
https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/#Translating-Projects-Static-Blocks-and-Testimonials-zXl7Z

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this video to import demo content – https://youtu.be/i7STFGZapx8?feature=shared

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Sophie,

We appreciate your prompt response.

.footer-product .xstore-wishlist {
    display: none !important;
}
.logged-in .footer-product .xstore-wishlist {
    display: flex !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello Tal,

Thank you for reaching out to us with your queries.

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team

Hello Tal,

Thank you for reaching out to us with your query.

Please provide the URL of a page from your screenshot.

Please read and follow the instructions written in this doc: https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/

Best Regards,
8Theme’s Team

Hello Ameer,

Thank you for reaching out to us.

Have you cleared cache?

To assist you more effectively, could you kindly record a video demonstrating the actions you took and the issue you encountered? Please upload the video to a file-sharing service and share the URL with us.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello Sophie,

Thank you for reaching out to us with your request. We understand that you would like to remove the “wishlist” button for customers who are not logged in, allowing only logged-in users to add items to their wishlist.

Please provide us with the URL of page from your screenshot.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

We appreciate your prompt response.

3 columns are caused by your HTML content here – https://prnt.sc/SvhlTpiBCsqQ Please edit Product short description.

Best regards,
8Theme’s Team

Hello Bagwani,

Thank you for reaching out to us.

Have you created a backup as mentioned in our documentation? https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Have you watched our videos about the update https://www.youtube.com/c/8theme/videos ?

Best Regards,
8Theme’s Team

Hello Sophie,

Thank you for reaching out to us.

We would recommend you contact WooCommerce plugin support – https://wordpress.org/support/plugin/woocommerce/ , because there are no settings for passwords from the theme side.

Best Regards,
8Theme’s Team