Hello Paras KC,
We appreciate your prompt response.
We’ve imported demo content on your site. Please check the result.
Best Regards,
8Theme’s Team
Hello Paras KC,
We appreciate your prompt response.
We’ve imported demo content on your site. Please check the result.
Best Regards,
8Theme’s Team
Hello Lokman,
Thank you for reaching out to us.
Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.
Do you use a cache plugin? Please test how it works when this plugin is disabled.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your query.
.productCarousel .outofstock .out-of-stock+.product-content-image, .products-loop .outofstock .out-of-stock+.product-content-image {
pointer-events: all;
}
Best Regards,
8Theme’s Team
Hello Ameer,
Sorry, but your question is unclear to us. Please provide an example.
Best Regards,
8Theme’s Team
Hello Paras KC,
We appreciate your prompt response.
What exactly demo version do you want to import? Please provide the URL.
Best Regards,
8Theme’s Team
Hello Aalam,
We appreciate your prompt response.
The problem on your site was caused by plugins that you activated before the demo import.
We’ve disabled plugins and imported demo content. You can activate plugins now one by one, but do not activate unrequired plugins (read plugin description) because every additional plugin slows down the site a bit.
Best Regards,
8Theme’s Team
Hello Mirza Ahtsham,
Thank you for reaching out to us.
We recommend navigating to Theme Options, altering any setting, and then saving the changes. It appears that the breadcrumbs on your site are currently displaying a cached version, and re-saving the options might resolve this issue.
Best Regards,
8Theme’s Team
Hello Albaghlisponge,
Thank you for reaching out to us with your query about translating the Footer section using WPML.
The footer on your site was created using static block, please read this article –
https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/#Translating-Projects-Static-Blocks-and-Testimonials-zXl7Z
Best Regards,
8Theme’s Team
Hello Paras KC,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Please follow this video to import demo content – https://youtu.be/i7STFGZapx8?feature=shared
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello Javito,
Thank you for reaching out to us with your query.
Theme Options > WooCommerce > Single Product Builder > disable this old builder.
Best Regards,
8Theme’s Team
Hello Sophie,
We appreciate your prompt response.
.footer-product .xstore-wishlist {
display: none !important;
}
.logged-in .footer-product .xstore-wishlist {
display: flex !important;
}
Best Regards,
8Theme’s Team
Hello Kamil,
You’re welcome!
Please provide an example of the desired result.
Best Regards,
8Theme’s Team
Hello Tal,
Thank you for reaching out to us with your queries.
Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.
Best Regards,
8Theme’s Team
Hello Tal,
Thank you for reaching out to us with your query.
The Default WooCommerce importer does not have that because the brand option is not the default WooCommerce option, it’s a custom post type.
Check these topics – https://www.8theme.com/topic/get-product-brand-in-meta-data-while-exporting/ https://www.8theme.com/topic/where-are-product-brands-stored-no-field-for-brands-exported-in-wc/
Best Regards,
8Theme’s Team
Hello Tal,
Thank you for reaching out to us with your query.
Please provide the URL of a page from your screenshot.
Please read and follow the instructions written in this doc: https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/
Best Regards,
8Theme’s Team
Hello Ameer,
Thank you for reaching out to us with your query.
To assist you more effectively, could you kindly record a video demonstrating the actions you took and the issue you encountered? Please upload the video to a file-sharing service and share the URL with us.
We appreciate your cooperation.
Best Regards,
8Theme’s Team
Hello Ameer,
Thank you for reaching out to us.
Have you cleared cache?
To assist you more effectively, could you kindly record a video demonstrating the actions you took and the issue you encountered? Please upload the video to a file-sharing service and share the URL with us.
We appreciate your cooperation.
Best Regards,
8Theme’s Team
Hello Kamil,
Theme Options > WooCommerce (Shop) > Ulubione > Empty Wishlist Content > Edit content via Text tab.
Best Regards,
8Theme’s Team
Hello Sophie,
Thank you for reaching out to us with your request. We understand that you would like to remove the “wishlist” button for customers who are not logged in, allowing only logged-in users to add items to their wishlist.
Please provide us with the URL of page from your screenshot.
Best Regards,
8Theme’s Team
Hello Bagwani,
We’ve updated the theme and Core plugin:
– Dashboard > Updates > Check again.
– First should be updated XStore theme, and Core plugin after that.
Sorry, we forgot to record a video. We will be able to do this next time.
Best Regards,
8Theme’s Team
Hello, Safe Desires,
We appreciate your prompt response.
3 columns are caused by your HTML content here – https://prnt.sc/SvhlTpiBCsqQ Please edit Product short description.
Best regards,
8Theme’s Team
Hello Aalam,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello Bagwani,
Thank you for reaching out to us.
Have you created a backup as mentioned in our documentation? https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
Have you watched our videos about the update https://www.youtube.com/c/8theme/videos ?
Best Regards,
8Theme’s Team
Hello, Safe Desires,
Could you please clarify what specific content you intended to showcase in the video?
Your explanation is unclear to us, unfortunately. You wrote “Why is this product displaying this way?” – we thought that the problem is that the product image and description are shown 2 times on a single product page https://prnt.sc/kKMLP1B-6quG , but in your video you did not even scroll the page.
Please describe in more detail what exactly do you want to show us and what assistance is needed.
Best regards,
8Theme’s Team
Hello Sophie,
Thank you for reaching out to us.
We would recommend you contact WooCommerce plugin support – https://wordpress.org/support/plugin/woocommerce/ , because there are no settings for passwords from the theme side.
Best Regards,
8Theme’s Team
Hello Madoon,
Please submit your own thread – https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your questions. Provide detailed explanations and screenshots for a better understanding of your request.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Hello OnlyCBD,
Thank you for contacting us and for using XStore.
Could you please provide temporary wp-admin access?
Warm Regards,
The 8Theme Team
Hello Affan,
Thank you for reaching out to us with your concerns.
Did you download “XStore – Installable Archive”? https://www.8theme.com/downloads/
Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/theme-is-missing-the-style-css-stylesheet-error/
Best Regards,
8Theme’s Team
Hello Kamil,
Thank you for reaching out to us with your query. To delete the home page footer progress bar or to locate the settings for this feature, you can follow these steps:
– Edit page using Elementor
– https://prnt.sc/C-eE2fuhEJ-M
Best Regards,
8Theme’s Team