I would recommend you to create a staging site (a full copy of live site but with PHP 7.2) where we will be able to check the problem more deeply. Provide us with wp-admin and FTP access to that site.

Regards

Please provide us with temporary FTP access so we can to enable debug mode and take a closer look.

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Hello,

.menu-mobile-menu-container {
    min-height: 300px;
}

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Hello,

et_register_form function you can find in royal/framework/theme-functions.php. Copy this function into functions.pho file of your child theme and make there changes appropriate to your needs.

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Hello,

Please update Core plugin to 1.1.6 version https://www.8theme.com/documentation/xstore/plugins/plugins-update/ http://prntscr.com/lhtjuf
Then clear cache and check.

Regards

Likely, this text relates to WooCommerce plugin translation. Go to Loco translate > Plugins > Woocommerce > click on Sync > find and translate “Shipping”. Do not forget to cleat cache before checking result. If this doesn’t help, you need to check translations of your additional plugins.

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Hello,

What PHP version on your site right now?
Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

Looks like the problem appears in Firefox browser only, in Chrome it works fine. Please try to disable “Enable sticky sidebar” in Theme Options > Shop > Shop page Layout then clear cache and check.
Let us know the result.

Regards

As you can see there errors relate to your plugins http://prntscr.com/lhr798 Try to rename these plugins via FTP to disable them on site and then contact authors of these plugins.

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Hello,

IP address of the specialist who will work on your problems is 176.98.70.175.

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Hello,

We will reply here, once get the answer from our developers about the problem with our tabs.
Default Tabs element http://prntscr.com/lhqdk2 should work fine on your site. If is doesn’t work, make sure that you use the latest version of XStore Core plugin + all required plugins are updated https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Also, try to disable all 3rd party plugins to check if one of them causes the problem with default tabs.

Regards

Hello,

1) Unfortunately, I can’t log in https://prnt.sc/lhq03n Please check.
2) I am glad that the problem was solved. Thanks for letting us know.
3) Go to Appearance > Themes > install and activate Storefront and check.
4) Please provide screenshot and page URL for better understanding the problem.
You can use such screenshot maker as Lightshot https://prnt.sc/

Regards

Hello,

Unfortunately, I can’t log in. Please check wp-admin access.

Regards

You use latest versions of Woocommerce and Core plugins but the old version of XStore theme.
Please note that XStore 5.0 is major update and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles. For example, we removed some headers types in 5 version of our theme, because they were very similar, and added new settings in Theme Options http://prntscr.com/lhpe2p
Child theme files should be updated according to new files.
To avoid difficulties, backup the theme files and database before the update.
Here you can find video – How to update theme from 4.x to 5.x – https://youtu.be/I7wPeHEPb6E
To update the theme you can create a staging site (a full copy of live site) and update xstore there. Then, if everything is ok, update the production site.

Regards

Hello,

Please provide URL of page where I will be able to see the problem.
Also, provide temporary wp-admin access.

Regards