Hello Lokman,

Thank you for contacting us and for using XStore.

We’ve disabled 3rd-party plugins and imported demo content.

Video of our actions we added in the Private Content area.

Best Regards,
8Theme’s Team

Hello Paras KC,

Please describe each issue you are encountering, and we will be glad to assist you.

Best Regards,
8Theme’s Team

Hello Kakiball,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Best Regards,
8Theme’s Team

Hello bzzxzz,

Thank you for reaching out to us.

This situation is independent of the theme. We would recommend you contact Elementor plugin support.

Best Regards,
8Theme’s Team

Hello Albaghlisponge,

We appreciate your prompt response.

Dashboard > static blocks > translate them https://prnt.sc/fA4gln3Jxyco

Best Regards,
8Theme’s Team

Hello Martijntje,

We would like to inform you that you may continue to use the existing plugin as it currently stands. However, please be aware that the authors have removed the capability to integrate it with the theme, which means we can’t provide new updates for this plugin. We sincerely apologize for any inconvenience this may cause.

Best Regards,
8Theme’s Team

Hello luxecreative,

Please try to use this custom CSS code:

.content-product .price, .content-product .products-page-brands, .content-product .products-page-brands a, .content-product .products-page-cats, .content-product .products-page-cats a {
    color: black;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello luxecreative,

Thank you for reaching out to us with your concerns.

https://prnt.sc/UGLKWZnnmPJt – please check now.

Best Regards,
8Theme’s Team

Dear Aalam,

“Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.”
– This is our official stance, and we are communicating this to ensure clarity. Due to the high volume of client inquiries we receive, please understand that these are processed in the order they are received. Additionally, clients with 10 or more licenses may receive prioritized attention.

We regret to hear about the dissatisfaction expressed regarding the pace of our support services. We understand that expectations for rapid assistance are high, and we strive to meet them consistently. However, it is important to recognize that the time required to address requests can vary. Some issues may be resolved quickly, while others necessitate a more thorough investigation and thus, more time.

If you are approaching this from a perspective of “I have paid, therefore you owe me,” it might be beneficial to consider selecting a different theme.
Thank you for your understanding.

For us, XStore is the best theme and we love our work.
Waiting for your response.

Best Regards,
8Theme’s Team

Dear Aalam,

We are surprised by the low rating.
Your issue was resolved in less than 24 hours. It has been determined that the problem was not caused by the theme itself, but rather by third-party plugins on your site. Had there been no third-party plugins or if a more powerful server had been in use, you would not have experienced any issues.

We kindly request that you consider updating your rating based on the resolution provided and our commitment to continue assisting you with any future problems.

If you are truly unsatisfied with the theme, please submit a request for a refund, and we will approve it. It is in both our interests to ensure that both parties are satisfied with our cooperation.

Thank you for your attention to this matter. We look forward to your continued partnership.

Best Regards,
8Theme’s Team

Hello Dinesh R R,

Thank you for reaching out to us.

We have reviewed the menu item from the screenshot you provided and found it to be functioning correctly on our end. Currently, we are unable to identify any issues. To assist you further, could you please record a video demonstrating your actions and the problem you are encountering? Once recorded, kindly upload the video to a file-sharing service and share the link with us.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Aalam,

“i hadn’t activated any plugin before demo content import then how this plugin activate itself ” – – someone who has access to your site installed and activated plugins via Dashboard. This is independent of our theme, because the mentioned plugins don’t come bundled with XStore.

Regarding your request to share the plugin name to avoid in the future, it appears there has been a misunderstanding. Our intention was to explain that plugins utilize resources on your server. Since many plugins were activated, there might have been insufficient server resources available to smoothly handle the installation of the demo content all at once.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Lokman,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Do you use a cache plugin? Please test how it works when this plugin is disabled.

Best Regards,
8Theme’s Team

Hello Ameer,

Sorry, but your question is unclear to us. Please provide an example.

Best Regards,
8Theme’s Team

Hello Aalam,

We appreciate your prompt response.

The problem on your site was caused by plugins that you activated before the demo import.
We’ve disabled plugins and imported demo content. You can activate plugins now one by one, but do not activate unrequired plugins (read plugin description) because every additional plugin slows down the site a bit.

Best Regards,
8Theme’s Team