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Viewing 30 posts - 50,971 through 51,000 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2018 at 10:11

    I can’t log in. Please check credentials http://prntscr.com/lwvomh

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2018 at 09:17

    Hello,

    https://prnt.sc/lwn1rf – this can’t be achieved using custom css code because of html structure – http://prntscr.com/lwuwfy
    You can hide “De R$ por ” text using this custom css code:

    .single-product .box_parcelamento_preco_before {
        display:  none;
    }

    http://prntscr.com/lwn1rf – sorry, but it is not possible without additional customization. Additional customization is not included in theme support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2018 at 09:07

    Hello,

    Fixed. Please check now http://prntscr.com/lwutm2
    Also, I would recommend you to disable “Smart menu” in Theme Options – http://prntscr.com/lwuu2q

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2018 at 08:34

    Hello,

    1) This http://prntscr.com/lwucir is a part of Main menu http://prntscr.com/lwucsg Styling os last menu item was changed using custom css code http://prntscr.com/lwudao

    .menu li:last-child a:hover{
        background: #f0a455;
        color:#fff !important;
    }
    .menu li:last-child a{
        text-align:center !important;
        margin-right:20px;
        background: #434053;
        width: 220px;
        height: 51px;
        border-radius: 60px;
        line-height: 31px !important;
        font-size:14px !important;
        font-weight:500 !important;
        text-transform:uppercase !important;
        margin-left:50px;
        color:#fff !important;
    }

    2) It is slider of Slider Revolution plugin. You can import the slider on your site to take a closer look (https://www.8theme.com/downloads/ – XStore import files).
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2018 at 08:17

    Hello,

    Please see screenshots – http://prntscr.com/lwu6jx http://prntscr.com/joiurp > http://prntscr.com/joivdq
    If demo static blocks were not imported on your site together with the demo content, provide temporary wp-admin access and we will add blocks on your site.
    Also, please watch this video – https://youtu.be/f07MBdnFPfk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2018 at 08:05

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2018 at 08:04

    Hello,

    Ok. if you need any assistance, please let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 16:59

    You’re welcome!
    Please check your Home page now.
    You need to add own logo image in Theme Options > Header > Logo > Logo image.
    Let me know if anything else needs to be changed also. Do not forget to provide screenshots for better understanding.
    You can use such screenshot maker as Lightshot https://prnt.sc/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 16:38

    Hello,

    If you need Theme Options setting from the demo, you can import content of options.json file in Theme Options > Import / Export. Please download XStore import files from this page https://www.8theme.com/downloads/
    I’ve added widgets (Appearance > Widgets https://youtu.be/4SfPPuwPCVI ) as on our demo and set settings for Shop (Appearance > Customize > Woocommerce).
    If you need something else also, please describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 15:27

    Hello,

    You can do the update because we did not find critical errors, but we would recommend using WPBakery page builder as the page editor because it’s more advanced than Gutenberg at this moment. To be able to edit pages using WPBakery page builder https://prnt.sc/ltwb5l you need to update the plugin to the latest version via FTP https://www.8theme.com/downloads/ https://www.8theme.com/faq/ (How to update plugins included in theme?).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 15:21

    You’re welcome!
    It works fine on the real mobile device but is incorrect in preview mode. Our developers will check if this can be fixed.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 15:17

    Hello,

    I’ve added “Secondary menu (demo)” on your site and selected it as the Secondary menu. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 14:47

    Hello,

    These problems are caused by css code that comes from this plugin http://prntscr.com/lwiqu3 You can contact the plugin author to get help or add this code in Custom css:

    .cart .quantity {
        display: flex !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 14:42

    Hello,

    Please add this code in Theme Options > Custom css:

    .single-product .product-information-inner .price {
        display:  block;
    }

    http://prntscr.com/lwiotc
    If this is not what you are looking for, please describe the desired result in more details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 13:59

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 13:51

    Hello,

    Please add this code in Theme Options > Custom css > Custom CSS for mobile:

    .vc-hoverbox-block {
        background-size: contain;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 13:28

    Hello,

    Please add this code in functions.php file of child theme:

    function et_byline( $atts = array() ) {
            extract( shortcode_atts( array(
                'author' => 0
            ), $atts ) );
            ?>
                <div class="post-info">
                    <span class="posted-on">
                        <?php _e('Posted on', 'legenda') ?>
                        <span class="published"><?php the_time(get_option('date_format')); ?></span>
                        <?php _e('at', 'legenda') ?>
                        <?php the_time(get_option('time_format')); ?>
                    </span>
                  
                    <?php // Display Comments
    
                        if(comments_open() && !post_password_required()) {
                            echo ' / ';
                            comments_popup_link('0', '1 Comment', '% Comments', 'post-comments-count');
                        }
    
                     ?>
                </div>
            <?php
        }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 13:13

    Hello,

    Please check Shop page now.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 13:04

    Hello,

    WooCommerce > Settings > Products > General > Reviews > uncheck “Enable product reviews”.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 12:02

    Hello,

    Please add this code in Theme Options > Custom css:

    .vc_editor .vc_element-container:empty {
        display: none;
    }
    .compose-mode .vc_element-container .vc_element .vc_controls>.vc_controls-out-tl {
        left: auto;
        right: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 10:49

    Hello,

    You’re right. Unfortunately, I do not have a ready solution right now.
    The problem was passed to our developers.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 10:18

    Hello,

    The problem is caused by changes that were done in header.php of your child theme https://prnt.sc/lwem5f With parent theme – https://prnt.sc/lwembs
    You need to compare 2 files, add the missing code to your child theme file and remove an unrequited code from there.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 09:24

    Hello,

    Thanks for letting us know.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 09:21

    Hello,

    Which message do you mean? Could you, please send it one more time here?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 08:51

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 08:50

    Hello,

    This looks like WPBakery Page Builder plugin specific issue, therefore it is harder for us to find the issue and fix it. I would recommend you to use Backend editor.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 08:43

    On checkout I disabled the option for PayPal Credit but it is still showing up.

    – please check if you have the same situation with default WC theme – Storefront. We are able to help only in case problem relates to our theme.

    Also, shipping is always free, so how can i disable the calculate shipping?

    http://prntscr.com/lwdiy8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 08:35

    Hello,

    Slider from this demo page https://xstore.8theme.com/demos/engineer/shop/ was sent to your registration email. If this is not what you are looking for, please let us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 08:30

    Hello,

    We used static blocks to create the menu on the demo. Please see screenshots – http://prntscr.com/lwdc1y http://prntscr.com/lwdcbi http://prntscr.com/lwdch2 http://prntscr.com/lwdcjy
    If demo static blocks were not imported on your site, provide us with temporary wp-admin access and we will add them.
    Which banner do you mean? Please provide a screenshot for better understanding. You can use such screenshot maker as Lightshot https://prnt.sc/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2018 at 08:12

    You’re welcome!

    Regards

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    Viewing 51,000 results - 50,971 through 51,000 (of 68,227 total)
Viewing 30 posts - 50,971 through 51,000 (of 68,227 total)
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