Hello, Qadri Tech Services,

Thank you for reaching out to us with your concerns regarding the customization of the product archive page using Elementor.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

If this is not what you are looking for, please provide some screenshots for a better understanding of your request.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Hello Adnane,

Thank you for reaching out to us.

XStore Builders > Single Product Builder via Elementor > edit template > settings of element – https://prnt.sc/VBBmMvmfE1ee

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Ahmed,

Thank you for reaching out and bringing this issue to our attention. We apologize for the inconvenience you are experiencing while trying to edit your homepage with Elementor.

1/ Please downgrade the PHP version to 8.1 (contact your hosting provider).

2/ If this doesn’t help, please provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Mikeb,

We appreciate your prompt response.

Please clear cache https://gyazo.com/324e00906052f458a5cb68a96919556e

Best Regards,
8Theme’s Team

Hello Bzzxzz,

We have noticed that you have rated our theme low and left a comment that could potentially deter our prospective clients. We are deeply concerned about the situation that has arisen.

Our theme currently holds a rating of 4.88 out of 5 on ThemeForest, and we believe that our product, to which our entire team has dedicated an immense amount of time, effort, and inspiration, deserves this recognition.

We regret to hear that you are encountering issues. However, as we have observed, all your topics on our support forum have been responded to. Could you please clarify what unresolved issues you are referring to? We kindly ask you to describe each problem in detail so that we can improve our service.

We are pleased to know that your friends are also using our theme, as we value each of our clients highly.

We kindly request that you edit the rating on ThemeForest in advance, and continue this conversation here on the forum. It seems you are keen on enhancing the XStore, and we share your enthusiasm. Please respond at your earliest convenience.

Please note that due to the weekend, there might be some delay in our responses, but we are here to prioritize your requests.

We look forward to your decision.

Best Regards,
The 8Theme Team

Hello Donaceli,

Thank you for reaching out to us.

Please contact your hosting provider to solve this issue.

Best Regards,
8Theme’s Team

Hello Mirza Ahtsham,

Thank you for reaching out to us with your concern.

Please use the Product Categories Element https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-categories-element/ instead of Spotlight Categories Element.
Spotlight Categories works on products archive pages only – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello DashDoor,

Thank you for reaching out to us.

Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Do not forget to clear cache or even temporarily disable the cache plugin.

Provide screenshots for a better understanding of your requests.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Kakiball,

Thank you for reaching out to us with your query. To remove the HOT label from the brand – https://prnt.sc/sMxvEFIm_YlT

Best Regards,
8Theme’s Team

Hello JonathanC,

Thank you for reaching out to us. To remove the “Congratulations, you get free shipping” message from the off-canvas cart page, please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Best Regards,
8Theme’s Team

Hello BeOnPeak,

Thank you for reaching out to us with your concerns. We understand the frustration that comes with technical issues and we are here to help.

Please update theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then https://prnt.sc/qDTHSooNqfqq
Disable cache plugin and let us know the result.

Best Regards,
8Theme’s Team

Hello Lokman,

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Private Content

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/xstore-shop-not-reflecting-changes-in-desktop-and-mobile/#post-409615