Hello Nirvana5,

Thank you for reaching out to us.

To assist you further, could you please provide the URL of the product example? Additionally, we would appreciate it if you could share the necessary credentials with us. This will enable us to investigate the situation more thoroughly.

Best regards,
The 8Theme Team

Hello Adamotounelte,

Thank you for reaching out to us.

1/ Please reach out to the plugin’s support team for initial assistance.

2/ Provide us with temporary wp-admin and FTP access. This will enable us to investigate the issue more thoroughly on your site.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear Solyman111,

Could you please temporarily activate the Storefront theme on your website and check if you are experiencing the same issues? If the problems persist regardless of the theme, it is advisable to contact WooCommerce support, as the theme author cannot influence this.

Should the issue be isolated to our theme while others function correctly, we will investigate and address the matter promptly. We look forward to receiving the results of this test from you.

Best regards,
8Theme’s Team

Hello, Irfan,

Thank you for reaching out to us regarding the issues you are experiencing with installing demos on the XStore theme.

We would recommend you use PHP 7.4 or 8.0 or 8.1.

Could you please provide the URL and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, JustAnotherUser,

Thank you for reaching out to us with your queries.

https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Centuryminds,

Thank you for contacting us and for using XStore.

There is the error: “Allowed memory size of 268435456 bytes exhausted (tried to allocate 19446792 bytes) ” – To resolve this matter, we kindly ask that you contact your hosting provider and request their assistance in addressing this issue. Once it is resolved, you should be able to edit your page using Elementor without further difficulties.

Best Regards,
8Theme’s Team

Hello, Bzzxzz,

We hope this message finds you well. We would like to clarify that the issue you have encountered is not a bug, but rather a result of specific configuration settings. To display two products on a mobile device, adjust your settings as follows: https://prnt.sc/0XjR4bRwR9s8

Best Regards,
8Theme’s Team

Hello Elijah,

Thank you for reaching out to us with your inquiries.

1/ The locked element is a part of the header builder.
We do offer the My account element for the page because we use the default WooComerce shortcode https://woocommerce.com/document/woocommerce-shortcodes/ – [woocommerce_my_account]

2/ Settings, including XStore “My account” page settings, you can find in WooCommerce > Settings > Accounts & Privacy.
The colors of buttons can be changed via Theme Options > Styling.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello Mohammed Hsanin,

Thank you for reaching out to us with your query.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best Regards,
The 8Theme Team

Hello, Bzzxzz,

We’ve imported the archive page template from the demo on your site.

You can edit this template via XStore Builders > Archive builder > edit template – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We are not sure what the screen size is on your screenshot.
Please clear cache and test how the Shop page works for you now, and let us know.

Best Regards,
8Theme’s Team

Hello Solyman111,

You’re welcome!

Custom CSS code can be used to change styles. Please describe the desired result in more detail.

Best Regards,
8Theme’s Team

Hello, Bzzxzz,

Thank you for your prompt response. We kindly request that you assign the administrator role to the specified user. Please confirm once this has been completed.

Best Regards,
8Theme’s Team