Hello Plethora,

Thank you for reaching out to us with your query.

To assist you more effectively, could you please provide a more detailed description of your request along with some screenshots? This will help us better understand your needs.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

To temporarily disable your store, you can indeed set up an “Under Construction” or “Coming Soon” page. This will inform your visitors that you are making updates to your store while keeping your site online but not operational in terms of sales.

You have a few options:

1/ https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/

2/ Alternatively, you may opt to use a third-party plugin that provides the required functionality. We do not impose restrictions on the use of such plugins, allowing you to choose the most suitable one available online. Please note that we do not provide official recommendations for third-party plugins.
Once you have chosen a plugin, install and activate it on your platform.
After activation, go to the plugin settings where you can configure the message, design, and other settings. You can customize the page to match your brand and communicate the appropriate message to your visitors.
Once your page is set up, enable the maintenance mode. This will make your store inaccessible to the public, displaying only the under construction page.
After enabling, ensure to test the page by visiting your website from different devices and networks to confirm that it displays correctly.

We hope this helps!

Best Regards,
8Theme’s Team

Hello, Anime y Motto,

We have disabled the Menu Cache, Static Blocks Cache, and the option to Remove Query Strings From Static Resources. These changes were made through Theme Options > Speed Optimization to address a compatibility issue with the cache plugin settings on your website.

Best Regards,
8Theme’s Team

Hello JEAN ROSERO,

Thank you for reaching out to us.

1/ To assist you more effectively, could you kindly record a video demonstrating the problem you are experiencing? Please upload the video to a file-sharing service and share the URL with us.

2/ Describe the desired result/behavior in more detail.

3/ Additionally, could you confirm whether you are using any third-party plugins for search functionality?

4/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We appreciate your cooperation in advance.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Do you see this issue on the front end or in the template editor only?

We’ve added custom CSS code https://prnt.sc/ch0NHeTXejUm Please clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello, Konstantinos,

We’ve disabled this option https://prnt.sc/E8pAU7VOIVul Please clear cache and check the result.

Best Regards,
8Theme’s Team

Hello, @auracreativa,

We appreciate your prompt response.

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

We understand that you are experiencing difficulties in displaying content in full width.
Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, Awais Bhatti,

Thank you for getting in touch with us.

– Post a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/

– Have you tested how it works with the Storefront theme to confirm that the issue persists with the XStore theme only?

Best Regards,
8Theme’s Team

Hello, Konstantinos,

Thank you for reaching out to us.

Do you mean the Home page? Do you want to disable Ajaxify loading for elements?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Awais Bhatti,

Thank you for reaching out to us.

Please be advised that response times may vary. Typically, responses are issued within 24 hours on weekdays (Monday – Friday) and up to 48 hours over weekends (Saturday – Sunday). We strive to respond more quickly whenever possible. To ensure efficiency, we kindly request that you avoid submitting multiple topics for the same issue, as this does not expedite our response time.

Regarding your query about permalink settings for posts, these settings are managed through WordPress. We suggest checking whether you can achieve the desired outcome with any other WordPress theme, such as Storefront (found under Appearance > Themes). If this does not resolve your issue, we recommend contacting WordPress support for further assistance.

Your request has been assigned to a specialist. However, as you have not provided temporary access to your site’s admin panel and cannot wait for a delayed response, we ask that you conduct the testing independently and share the results here.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, Oliver,

Thank you for reaching out to us with your query.

Please describe your request in more detail with an example.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Hafunerix,

Thank you for reaching out to us.

You can use custom CSS code, for example:

.etheme-cart-checkout-accordion.active .accordion-title,
.cart-order-details .order-review .step-title, 
.etheme-cart-checkout-accordion .accordion-title {
    font-family: "Outfit-Bold", Sans-serif;
    font-size: 24px;
    text-transform: capitalize;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
or use the builder for checkout page – https://prnt.sc/9Vrr1RG3E8n_
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Vijith,

Thank you for reaching out to us with your query.

When you edit a static block the mobile view is available for preview – https://prnt.sc/aWE3Ndq1ayd8 There is no problem, the result you get is the result of the content and settings you created.

“is there anyway we can do it? (What I was trying to get something similar to the Screenshot 3)” – by default, there is no such option, unfortunately.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team