Hello,

Thank you for your prompt response.

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear @adamotounelte,

We did nothing but we are glad that the issue was solved.

If you have any new questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello Ryan,

We appreciate your prompt response.

We’ve disabled some plugins on your site.

1/ The demo content of the version you imported was created using Elementor, please do not activate Massive Addons for WPBakery Page Builder, WPBakery Page Builder, and Ultimate Addons for WPBakery Page Builder to prevent conflicts.

2/ “Notice: Function register_taxonomy was called incorrectly. Taxonomy names must be between 1 and 32 characters in length. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /home/eshy/public_html/wp-includes/functions.php on line 6085” – this notice is independent of our theme. You can contact WordPress support of just disable the debug mode – https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

3/ There are errors when trying to edit a page using Elementor. We’ve activated another theme, not XStore and errors are visible still and they come from the Elementor plugin – https://prnt.sc/vfejodWgT5To We would recommend you contact support of the Elementor plugin to get further assistance https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello QaQako,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Purus Crystal,

Thank you for reaching out to us with your query.

To remove items from the My Account menu go to WooCommerce > Settings > Account and remove endpoints for the items you don’t want to show https://prnt.sc/5cI9LN2OLfUe

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Anime y Motto,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’ve installed the Core plugin on your site.

Please downgrade the PHP version to 8.1 (contact your hosting provider).

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

Best Regards,
8Theme’s Team

Hello Alicengiz,

We appreciate your prompt response.

Please proceed with editing the translation of the Mailchimp for WooCommerce plugin.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We understand your concern regarding the compatibility issue between the WooCommerce PDF Invoice plugin and the ‘High-Performance Order Storage’ feature currently enabled on your WooCommerce site.

To resolve this issue, we recommend managing the features through your WooCommerce settings. You can either disable the ‘High-Performance Order Storage’ feature to continue using the WooCommerce PDF Invoice plugin or consider using an alternative invoicing plugin that is compatible with the high-performance feature.

This situation is independent of our theme and you can get further assistance from the WooCommerce plugin side – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Bilal EL haj,

Thank you for reaching out to us.

Do you have this issue with our theme only? Try to activate the default WooCommerce theme – Storefront (Appearance > Themes) and check the result.

In case, the situation is independent of the theme we would recommend you to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/ and your hosting provider.

Best Regards,
8Theme’s Team

Hello, JustAnotherUser,

1/ There is a critical error on a single product page. Please provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

2/ Please downgrade the PHP version to 8.1 (contact your hosting provider).

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello, Qadri Tech Services,

We appreciate your prompt response.

1/ We’ve disabled Header overlap via Theme Options
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

2/ We’ve added a new template. Please test how the XStore Builders > Products Archive > template editor works now.

Best Regards,
8Theme’s Team

Hello, JustAnotherUser,

We appreciate your prompt response.

Please set the administrator role for the user.

Best Regards,
8Theme’s Team