Forum Replies Created

Viewing 30 posts - 5,011 through 5,040 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 10:48

    Hello,

    Thank you for your prompt response.

    We can’t connect FTP:

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Failed to retrieve directory listing

    Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by IP or something else that doesn’t allow us to connect?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 10:21

    Hello, VincentC,

    Thank you for reaching out to us with your query.

    Please follow this article to create a portfolio page – https://www.8theme.com/documentation/docs/portfolio-page/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 10:19

    Hello, Nicolo,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 09:16

    Hello,

    Thank you for your prompt response.

    Please provide FTP access, not Cpanel.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 08:31

    Dear @adamotounelte,

    We did nothing but we are glad that the issue was solved.

    If you have any new questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 08:29

    Hello,

    We hope this message finds you well.
    We would like to inform you that XStore is compatible with PHP 8.2.
    It appears that the situation with your site is an exception. If you wish to pursue further investigation, we kindly ask you to revert to a newer version of PHP and provide us with FTP access credentials. Once this is done, your case will be escalated to another technical specialist for further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 08:25

    Hello Ryan,

    We appreciate your prompt response.

    We’ve disabled some plugins on your site.

    1/ The demo content of the version you imported was created using Elementor, please do not activate Massive Addons for WPBakery Page Builder, WPBakery Page Builder, and Ultimate Addons for WPBakery Page Builder to prevent conflicts.

    2/ “Notice: Function register_taxonomy was called incorrectly. Taxonomy names must be between 1 and 32 characters in length. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /home/eshy/public_html/wp-includes/functions.php on line 6085” – this notice is independent of our theme. You can contact WordPress support of just disable the debug mode – https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

    3/ There are errors when trying to edit a page using Elementor. We’ve activated another theme, not XStore and errors are visible still and they come from the Elementor plugin – https://prnt.sc/vfejodWgT5To We would recommend you contact support of the Elementor plugin to get further assistance https://wordpress.org/support/plugin/elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 08:04

    Hello, Dimitris,

    Thank you for reaching out to us.

    Please provide screenshots of your settings for Facebook / Google Login via the Private Content area, and temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 08:01

    Hello QaQako,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 07:54

    Hello,

    Thank you for reaching out and for choosing the XStore theme for your website. We appreciate your concern regarding security.

    The XStore theme is designed to be robust and compatible with standard WordPress security practices, but it does not include a built-in security system. We recommend enhancing your website’s security by installing additional plugins.

    A widely trusted plugin that we recommend is Wordfence Security. It offers comprehensive protection through features like firewall protection, malware scanning, and real-time threat defense feed. Another excellent option is Sucuri Security, which provides similar protections along with website integrity monitoring.

    Please ensure that whichever plugin you choose is kept up-to-date and configured properly to maximize your website’s security.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 07:44

    Hello Purus Crystal,

    Thank you for reaching out to us with your query.

    To remove items from the My Account menu go to WooCommerce > Settings > Account and remove endpoints for the items you don’t want to show https://prnt.sc/5cI9LN2OLfUe

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 07:37

    Hello,

    Thank you for reaching out to us.

    We regret to inform you that the settings you have requested are not available. However, if you could provide us with a more detailed description of the desired outcome, we would be more than willing to assist you by utilizing custom CSS code.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2024 at 07:05

    Hello, Anime y Motto,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 15:56

    Hello,

    We appreciate your prompt response.

    We’ve installed the plugin manually using the archive from this page – https://www.8theme.com/downloads/
    Currently, we are uncertain about what may have caused the issue. Therefore, we kindly request that you downgrade the PHP version and attempt to install a plugin via the Plugin Installer. Please inform us whether this resolves the issue or if further assistance is needed.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 15:47

    Hello,

    Thank you for reaching out to us.

    We’ve installed the Core plugin on your site.

    Please downgrade the PHP version to 8.1 (contact your hosting provider).

    Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 15:42

    Hello Owen,

    Thank you for reaching out to us with your request.

    Please provide an example of the desired result and URL of the page where “it is sticky on the left side”.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 15:16

    Hello Alicengiz,

    We appreciate your prompt response.

    Please proceed with editing the translation of the Mailchimp for WooCommerce plugin.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 14:39

    Hello Alicengiz,

    Could you please provide us with the URL of your website at your earliest convenience?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 14:36

    Hello,

    Thank you for reaching out to us. We understand your concern regarding the compatibility issue between the WooCommerce PDF Invoice plugin and the ‘High-Performance Order Storage’ feature currently enabled on your WooCommerce site.

    To resolve this issue, we recommend managing the features through your WooCommerce settings. You can either disable the ‘High-Performance Order Storage’ feature to continue using the WooCommerce PDF Invoice plugin or consider using an alternative invoicing plugin that is compatible with the high-performance feature.

    This situation is independent of our theme and you can get further assistance from the WooCommerce plugin side – https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 14:35

    Hello, Rokon,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 14:30

    Hello Bilal EL haj,

    Thank you for reaching out to us.

    Do you have this issue with our theme only? Try to activate the default WooCommerce theme – Storefront (Appearance > Themes) and check the result.

    In case, the situation is independent of the theme we would recommend you to contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/ and your hosting provider.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 13:20

    Hello Ryan,

    Thank you for reaching out to us.

    1/ Please downgrade the PHP version to 8.1 (contact your hosting provider).

    2/ Contact your hosting provider and ask to fix this memory error – https://prnt.sc/PIVPWJyyC2Cy

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 13:17

    Hello, JustAnotherUser,

    1/ There is a critical error on a single product page. Please provide us with FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    2/ Please downgrade the PHP version to 8.1 (contact your hosting provider).

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 12:23

    Hello Alicengiz,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 12:20

    Hello,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 12:07

    Dear @Alfi,

    Thank you for your cooperation.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 07:51

    Hello, Qadri Tech Services,

    We appreciate your prompt response.

    1/ We’ve disabled Header overlap via Theme Options
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

    2/ We’ve added a new template. Please test how the XStore Builders > Products Archive > template editor works now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 07:08

    Hello TheOne,

    Thank you for contacting us and for using XStore.

    XStore Builders > Single Product via Elementor > edit template > Settings > Preview settings > select a product – https://prnt.sc/jBdtmpK9v4fI

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 07:05

    Hello, JustAnotherUser,

    We appreciate your prompt response.

    Please set the administrator role for the user.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 13, 2024 at 07:02

    Hello,

    Thank you for providing the URL. However, we require the correct username and password to proceed. We would appreciate your assistance in providing the accurate credentials at your earliest convenience.
    Here is what we get right now – https://prnt.sc/8ymsDOtzEf2z https://prnt.sc/wv7WAdI3bPG_

    Warm Regards,
    The 8Theme Team

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    Viewing 5,040 results - 5,011 through 5,040 (of 68,227 total)
Viewing 30 posts - 5,011 through 5,040 (of 68,227 total)
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