Hello JEAN ROSERO,

Thank you for reaching out to us.

1/ To assist you more effectively, could you kindly record a video demonstrating the problem you are experiencing? Please upload the video to a file-sharing service and share the URL with us.

2/ Describe the desired result/behavior in more detail.

3/ Additionally, could you confirm whether you are using any third-party plugins for search functionality?

4/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We appreciate your cooperation in advance.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Do you see this issue on the front end or in the template editor only?

We’ve added custom CSS code https://prnt.sc/ch0NHeTXejUm Please clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello, Konstantinos,

We’ve disabled this option https://prnt.sc/E8pAU7VOIVul Please clear cache and check the result.

Best Regards,
8Theme’s Team

Hello, @auracreativa,

We appreciate your prompt response.

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

We understand that you are experiencing difficulties in displaying content in full width.
Please go to Page settings > Page layout > select Elementor Full-width https://prnt.sc/dbRMaGR5Eka0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, Awais Bhatti,

Thank you for getting in touch with us.

– Post a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/

– Have you tested how it works with the Storefront theme to confirm that the issue persists with the XStore theme only?

Best Regards,
8Theme’s Team

Hello, Konstantinos,

Thank you for reaching out to us.

Do you mean the Home page? Do you want to disable Ajaxify loading for elements?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Awais Bhatti,

Thank you for reaching out to us.

Please be advised that response times may vary. Typically, responses are issued within 24 hours on weekdays (Monday – Friday) and up to 48 hours over weekends (Saturday – Sunday). We strive to respond more quickly whenever possible. To ensure efficiency, we kindly request that you avoid submitting multiple topics for the same issue, as this does not expedite our response time.

Regarding your query about permalink settings for posts, these settings are managed through WordPress. We suggest checking whether you can achieve the desired outcome with any other WordPress theme, such as Storefront (found under Appearance > Themes). If this does not resolve your issue, we recommend contacting WordPress support for further assistance.

Your request has been assigned to a specialist. However, as you have not provided temporary access to your site’s admin panel and cannot wait for a delayed response, we ask that you conduct the testing independently and share the results here.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, Oliver,

Thank you for reaching out to us with your query.

Please describe your request in more detail with an example.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Hafunerix,

Thank you for reaching out to us.

You can use custom CSS code, for example:

.etheme-cart-checkout-accordion.active .accordion-title,
.cart-order-details .order-review .step-title, 
.etheme-cart-checkout-accordion .accordion-title {
    font-family: "Outfit-Bold", Sans-serif;
    font-size: 24px;
    text-transform: capitalize;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
or use the builder for checkout page – https://prnt.sc/9Vrr1RG3E8n_
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Vijith,

Thank you for reaching out to us with your query.

When you edit a static block the mobile view is available for preview – https://prnt.sc/aWE3Ndq1ayd8 There is no problem, the result you get is the result of the content and settings you created.

“is there anyway we can do it? (What I was trying to get something similar to the Screenshot 3)” – by default, there is no such option, unfortunately.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Best Regards,
8Theme’s Team

Hello, VincentC,

Thank you for reaching out to us with your query.

Please follow this article to create a portfolio page – https://www.8theme.com/documentation/docs/portfolio-page/

Best Regards,
8Theme’s Team

Hello,

Thank you for your prompt response.

Please provide FTP access, not Cpanel.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello,

We hope this message finds you well.
We would like to inform you that XStore is compatible with PHP 8.2.
It appears that the situation with your site is an exception. If you wish to pursue further investigation, we kindly ask you to revert to a newer version of PHP and provide us with FTP access credentials. Once this is done, your case will be escalated to another technical specialist for further assistance.

Best Regards,
8Theme’s Team