You provided cPanel link instead of FTP host. Please, provide me access to your FTP (FTP host, FTP username, FTP password) and we’ll check the problem more deeply.
Regards
Rose Tyler
Support staff
June 30, 2019 at 13:23
Hello,
Let’s go step by step:
1) Update Core plugin via FTP to 1.2.3 version
2) Theme Options >Typography > Menu > Customize mobile menu links > set White color http://prntscr.com/o8lnlg and save changes
Let me know the result, provide a screenshot.
Regards
Rose Tyler
Support staff
June 30, 2019 at 12:55
I don’t have access to your site to check, so can’t give you a ready solution.
Could you, please, provide FTP access (host, username, password, port)?
Regards
Rose Tyler
Support staff
June 30, 2019 at 12:01
You’re welcome!
Have a nice day.
Regards
Rose Tyler
Support staff
June 30, 2019 at 10:06
Hello,
Iframes with XStore theme works in the same way as with a default theme.
Add “Raw HTML” element http://prntscr.com/o8k7bu on the page with such content – <iframe src="http://tor.............................er.com/" style="height:100vh; width:100vw" frameBorder="0" seamless="seamless"></iframe>
you will get – https://prnt.sc/o8k6oa
Go to Theme Options > General > Disable default Open Graph meta tags > On.
You can use Yoast SEO plugin to choose images for the FB. Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/
Regards
Rose Tyler
Support staff
June 30, 2019 at 08:08
Hello,
It is not recommended to change texts directly in php files.
As I can see, your translation files of the theme are in 3 places http://prntscr.com/o8jgdk , you need to have xstore-fr_FR.po, xstore-fr_FR.mo in /wp-content/languages/themes/ folder only.
If this doesn’t solve the problem, provide temporary FTP access, so I can regenerate .pot file for you.
Do you have this problem with the default WC theme activated on your site (Storefront)?
Regards
Rose Tyler
Support staff
June 29, 2019 at 13:56
Hello,
Yes, you need to select “Uncropped” to preserve single image aspect ratio.
Regenerate thumbnails to apply changes.
Regards
Rose Tyler
Support staff
June 29, 2019 at 12:29
Hello,
There is no possibility to enable WPBakery Page Builder for the description field, unfortunately.
I am not sure if this will be suitable for you, but it is possible to create static blocks and set them in the fields using shortcode, for example, http://prntscr.com/o89swshttp://prntscr.com/o89selhttps://prnt.sc/o89slf
[block id= ” “] then you will be able to edit the content of blocks using WPBakery Page Builder.
Regards
Rose Tyler
Support staff
June 29, 2019 at 12:01
Hello,
Thanks for the reply.
This topic was passed to our developers. We’ll inform you on Monday about the result.
Don’t change access before my next message, please.
Regards
Rose Tyler
Support staff
June 29, 2019 at 09:21
Hello,
Add this code in Theme Options > Custom CSS:
.top-links .register-popup {
display: none;
}
Regards
Rose Tyler
Support staff
June 29, 2019 at 08:37
Hello,
The problem relates to WPBakery Page Builder and is independent of the theme. The plugin authors will fix it in the upcoming update. Once the new version will be available officially for download on codecanyon, we will update WPBakery Page Builder on our site – https://www.8theme.com/downloads/
Thanks for using our theme.
Unfortunately, I can’t log in. Please provide correct wp-admin access http://prntscr.com/o87mxs
Make sure that Catalog Mode is disabled on your site – https://prnt.sc/o87n9x
