Forum Replies Created

Viewing 30 posts - 48,301 through 48,330 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2019 at 07:28

    Hello,

    Could you, please, provide URL and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2019 at 07:24

    Hello,

    1. Try to change the color here – https://prnt.sc/o9v23y or add this code in Global Custom CSS area:

    .et-footers-wrapper .etheme_widget_recent_entries .media-heading a:hover {
        color: black !important;
    }

    2.

    .widget_product_categories.sidebar-widget ul li a:hover {
        background-color: #e7f5de !important;
    }
    .widget_product_categories.sidebar-widget ul li a {
        padding-left: 5px;
        padding-right: 5px;
    }
    .widget_product_categories.sidebar-widget ul li > ul.children li ul.children li > a {
        padding-right: 20px;
    }
    .widget_product_categories.sidebar-widget ul li > ul.children li > a {
        padding-right: 15px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2019 at 07:10

    Hello,

    Please see screenshot – http://prntscr.com/o9uzsk

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2019 at 07:07

    Hello,

    I’ve created “test page” on your site. Please check http://prntscr.com/o9uy0o
    The problem was caused by this error https://prnt.sc/o9uycc so I’ve changed http to https for the link.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 17:01

    Hello,

    Could you, please, provide URL of your site? http://prntscr.com/o8nlvm

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 15:01

    I am glad that you sorted out.
    Feel free to ask if you have any other questions.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 14:44

    Hello,

    Could you, please, provide temporary wp-admin and FTP access? We will take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 13:59

    You’re welcome!
    Would you mind to rate our product: 
http://prnt.sc/d256m6 
https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 13:53

    I’ve created a new .pot file and synchronized translation. New strings have been added – http://prntscr.com/o8lwpj > https://prnt.sc/o8lwrf Please check – http://prntscr.com/o8lwuf

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 13:27

    You provided cPanel link instead of FTP host. Please, provide me access to your FTP (FTP host, FTP username, FTP password) and we’ll check the problem more deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 13:23

    Hello,

    Let’s go step by step:
    1) Update Core plugin via FTP to 1.2.3 version
    2) Theme Options >Typography > Menu > Customize mobile menu links > set White color http://prntscr.com/o8lnlg and save changes
    Let me know the result, provide a screenshot.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 12:55

    I don’t have access to your site to check, so can’t give you a ready solution.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 12:39

    Hello,

    Please provide URL, so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 12:35

    Color of mobile menu links works fine https://prnt.sc/o8l9xc , you need to clear the cache of W3 Total Cache plugin and cache of the browser on your mobile.
    As I can see, you have updated the theme but not Core plugin http://prntscr.com/o8l7t4 Please follow this article https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and update XStore Core plugin to 1.2.3 version, it should fix problem with shortcodes on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 12:09

    Hello,

    Please provide URL and temporary wp-admin access http://prntscr.com/o8l1q8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 12:06

    Hello,

    Could you, please, provide FTP access (host, username, password, port)?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 12:01

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 10:06

    Hello,

    Iframes with XStore theme works in the same way as with a default theme.
    Add “Raw HTML” element http://prntscr.com/o8k7bu on the page with such content –
    <iframe src="http://tor.............................er.com/" style="height:100vh; width:100vw" frameBorder="0" seamless="seamless"></iframe>
    you will get – https://prnt.sc/o8k6oa

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 09:09

    Hello,

    Please read these articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://docs.woocommerce.com/document/fixing-blurry-product-images/ https://woocommerce.wordpress.com/2017/12/11/wc-3-3-image-size-improvements/
    “1:1” – crops images into a square. For more information, you can contact the support of woocommerce plugin, because these settings are independent of the theme.
    As a rule, we recommend to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 08:43

    Hello,

    2) I am glad that you sorted out.
    3) Sorry, but it requests additional customization, so I can’t help you in this case – https://themeforest.net/page/item_support_policy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 08:37

    Hello,

    Try to add this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .products-loop .groupbuy-time-countdown.is-gbcountdown .gbcountdown-section {
        margin: 10px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 08:16

    Hello,

    Go to Theme Options > General > Disable default Open Graph meta tags > On.
    You can use Yoast SEO plugin to choose images for the FB. Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 30, 2019 at 08:08

    Hello,

    It is not recommended to change texts directly in php files.
    As I can see, your translation files of the theme are in 3 places http://prntscr.com/o8jgdk , you need to have xstore-fr_FR.po, xstore-fr_FR.mo in /wp-content/languages/themes/ folder only.
    If this doesn’t solve the problem, provide temporary FTP access, so I can regenerate .pot file for you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2019 at 18:36

    In this case, the problem is independent of the theme.
    If your settings are correct – https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/ , contact the support of WooCommerce plugin to get help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2019 at 14:50

    Hello,

    Do you have this problem with the default WC theme activated on your site (Storefront)?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2019 at 13:56

    Hello,

    Yes, you need to select “Uncropped” to preserve single image aspect ratio.
    Regenerate thumbnails to apply changes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2019 at 12:29

    Hello,

    There is no possibility to enable WPBakery Page Builder for the description field, unfortunately.
    I am not sure if this will be suitable for you, but it is possible to create static blocks and set them in the fields using shortcode, for example, http://prntscr.com/o89sws http://prntscr.com/o89sel https://prnt.sc/o89slf
    [block id= ” “] then you will be able to edit the content of blocks using WPBakery Page Builder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2019 at 12:01

    Hello,

    Thanks for the reply.
    This topic was passed to our developers. We’ll inform you on Monday about the result.
    Don’t change access before my next message, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2019 at 09:21

    Hello,

    Add this code in Theme Options > Custom CSS:

    .top-links .register-popup {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2019 at 08:37

    Hello,

    The problem relates to WPBakery Page Builder and is independent of the theme. The plugin authors will fix it in the upcoming update. Once the new version will be available officially for download on codecanyon, we will update WPBakery Page Builder on our site – https://www.8theme.com/downloads/

    Regards

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    Viewing 48,330 results - 48,301 through 48,330 (of 68,231 total)
Viewing 30 posts - 48,301 through 48,330 (of 68,231 total)
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