Hello, Abbas Aktas,

Thank you for reaching out to us with your concern.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the image loading times on your website. We understand how crucial website performance is and we are here to help ensure your site runs smoothly.

To assist you better, could you please provide us with the following details:
1. Any recent changes made to the website before the issue started.
2. The browser and device types where the issue is observed.

Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache after that.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, ziemczeq,

Please provide the URL of a product from your video.

Best Regards,
8Theme’s Team

Hello, Mazzella,

https://boutique.vins-ribeauville.com/ – uses 9.2.6 version of the theme and 5.3.3v of Core plugin, please update the theme to 9.3.18 and the Core plugin to 5.3.18 version.

Best Regards,
8Theme’s Team

Hello, Sabbir Ahmad,

We’ve changed the settings of the plugin > File Optimization. Please check the result now.

Best Regards,
8Theme’s Team

Hello, Sabbir Ahmad,

We kindly request that you temporarily disable the cache plugin on your website and observe the results. Should this action resolve the issue, please proceed to contact the support team of the cache plugin to identify which specific setting may be causing the problem.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Sabbir Ahmad,

Thank you for reaching out to us with your concern.

Custom CSS code can be used: https://prnt.sc/fCaWnzCSdS88

Best Regards,
8Theme’s Team

Hello, @zhasanj7,

You have a few sites. What is the URL of the site you are talking about?

Best regards,
The 8Theme Team

Hello,

Do you mean this panel – https://prnt.sc/nug-1I_krN6z ?

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Juergen,

Thank you for reaching out to us with your concern.

Where exactly it was shown?

Have you edited WooCommerce > Settings > Tax before the info disappeared?

Do you use an additional plugin for VAT or default WooCommerce settings? We would recommend you contact support of the WC plugin directly – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

1/ We’ve added custom CSS code – https://prnt.sc/5K4RmnTBPexx and you can disable mentioned elements – https://prnt.sc/ScZZFBv0tT9R

2/ We can see the Reviews tab https://prnt.sc/pbAoEQFdKGkC
Please provide the URL of the product that you asked for.

3/ Single Product Builders > edit templates > Tabs > Add new tab – https://prnt.sc/rq7FRvYWl186

Best Regards,
8Theme’s Team

Hello, Bas Kling,

Thank you for reaching out to us with your query.

To achieve the desired result, you would typically append a unique identifier (ID) or a specific query parameter to the URL that points to the desired tab.

Here’s a basic outline of how you can set this up:

1. **Assign an ID to Each Tab**: Ensure that each tab on your destination page (page 2) has a unique ID. For example, the third tab might have an ID like tab-3 or https://prnt.sc/Wp5pK6F961li

2. **Modify the Link**: On your first page (page 1), modify the link by appending a hash tag followed by the ID of the tab you want to open. For example, the link might look like this: http://www.yourwebsite.com/page2.html#tab-3.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Do you use a cache plugin? Please test how it works when this plugin is disabled.

Best Regards,
8Theme’s Team

Hello Raaj,

Could you please provide temporary wp-admin and FTP access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

“that the logo is covering the filter menu” – fixed using custom CSS code – https://prnt.sc/J_8huvRXUTkm (there was unclosed { in custom CSS code on your site).

“I guess I don’t understand why, when navigating to the Shop page using a category link, the user can no longer reset or add other product categories again, but when a user starts in the shop page and then makes a category selection, all other categories are still available to be used.” – please describe the problem on more time with videos and do the same for the desired result.
Thank you for your cooperation.

Best Regards,
The 8Theme Team