Forum Replies Created

Viewing 30 posts - 4,711 through 4,740 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 15:11

    Hello, Mirza Ahtsham,

    Thank you for reaching out to us with your query.

    “Category display” can be changed via Appearance > Customizer > WooCommerce (Shop) > Product Catalog.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 15:08

    Hello, Richard,

    Thank you for reaching out to us with your query.

    Yes, it is indeed possible to export the theme configuration from your testing site and then import it into your live website. This process typically involves exporting a settings file from your theme’s options panel on the testing site, which can then be imported into the theme settings on the live site. Please go to Theme Options > Export/Import.

    Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 15:06

    Hello, filiphdan,

    Thank you for reaching out to us with your request.

    The mobile menu with 2 tabs is separated from the login, sign up, and social icons elements. There is no option to remove the mentioned elements from the Off-Canvas when a particular tab is activated.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 15:03

    Hello, Zdenky,

    Thank you for reaching out to us. We are more than happy to assist you with creating a menu for the mobile version of your website.

    Please read this article – https://www.8theme.com/documentation/docs/xstore-mobile-panel/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 14:30

    Hello, Denial Design,

    Thank you for reaching out to us.

    Please provide some images so we can better understand your request.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 14:28

    Hello, dybwpath,

    Thank you for reaching out to us.

    Please provide temporary wp-admin access.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 14:20

    Hello mkhurram101,

    Thank you for reaching out to us with your concern.

    “Redirect to the cart page after successful addition” can be activated via WooCommerce > Settings > Products > Add to cart behaviour

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 14:16

    Hello, Marko Domic,

    Thank you for reaching out to us.

    https://prnt.sc/hZsgju_5gapy – what should we do to be able to see the issue on the mentioned page?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 14:10

    Hello, Plethora,

    Thank you for reaching out to us with your query.

    Elementor offers responsive settings, for example – https://prnt.sc/L11zfDZOiiOk

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 14:06

    Hello, Mirza Ahtsham,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 14:04

    Hello,

    Thank you for reaching out to us.

    We can’t watch your video. Please provide a new one. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
    Additionally, provide correct temporary wp-admin access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 13:59

    Hello Albaghlisponge,

    We can’t watch your video, unfortunately. Please provide a new one.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 12:14

    Hello,

    Thank you for reaching out to us with your inquiry. We appreciate your interest in ensuring compatibility between FunnelKit and our XStore theme.

    As of now, we do not have specific records of user experiences regarding the integration of FunnelKit with XStore. However, we understand the importance of ensuring that the tools and plugins you choose work seamlessly with our theme.

    We recommend checking the compatibility of FunnelKit with WooCommerce, as XStore is fully optimized for this platform. If FunnelKit supports WooCommerce, it is likely to be compatible with XStore. Additionally, you might consider setting up a staging environment to test the compatibility yourself, or you could reach out directly to FunnelKit’s support team for more detailed insights.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 12:12

    Hello, Nim,

    Thank you for contacting us regarding your concerns.

    We would like to inform you that the plugin author has not yet released an official update for the WPBakery Page Builder, available at https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431 https://prnt.sc/r_p_J2ec4rik . We will proceed with updating the plugin on our end as soon as the new version is released on CodeCanyon.

    We appreciate your patience and understanding in this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 09:02

    Hello, Dave E,

    Thank you for reaching out to us with your query.

    WooCommerce > Settings > Emails > Email sender options

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 07:10

    Hello Raaj,

    1/ We’ve updated the theme on your site. Please clear cache and check the result.

    2/ “It should be like step by step Horizontally but it is Vertically Columned!” – this is the HTML content you inserted – https://prnt.sc/b4MgI_7GB-WB Edit product description > Text tab content.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 07:04

    Hello,

    Thank you for contacting us and for using XStore.

    WPML > Languages > Menu language switcher > Add.

    Contact support of WPML to get further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 06:48

    Hello, Mike12345,

    Please submit a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Do not forget to provide the URL of your site and temporary wp-admin access via the Private Content area.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 06:14

    Hello

    Thank you for reaching out to us.

    https://prnt.sc/u2_nEqkR8SG7 – To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

    Please provide the URL of the product from your site and temporary wp-admin access. We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2024 at 06:11

    Hello, Abbas Aktas,

    Thank you for reaching out to us with your concern.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
    We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import prebuild templates after that.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 15:58

    Hello Hafunerix,

    Thank you for reaching out to us with your request.

    You can change settings for buttons via Theme Options > Styling, or use custom CSS code:

    .single-product-builder .single_add_to_cart_button.button, .single-product-builder .single_add_to_cart_button.button.disabled {
        font-weight: bold;
        font-size: larger;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 15:29

    Hello,

    Thank you for reaching out and bringing this issue to our attention. We apologize for any inconvenience caused by the image loading times on your website. We understand how crucial website performance is and we are here to help ensure your site runs smoothly.

    To assist you better, could you please provide us with the following details:
    1. Any recent changes made to the website before the issue started.
    2. The browser and device types where the issue is observed.

    Please update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ Clear cache after that.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 14:00

    Hello, ziemczeq,

    Thank you for contacting us and for using XStore.

    XStore Builders > Single Product via Elementor > edit template > Settings > Preview settings > select a product – https://prnt.sc/jBdtmpK9v4fI

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 13:58

    Hello, ziemczeq,

    Please provide the URL of a product from your video.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 13:24

    Hello, Simeon Iliev,

    We appreciate your prompt response.

    The countdown content can’t be displayed in Off-Canvas cart content https://prnt.sc/ZeRdP93K4o1D by default, unfortunately
    https://www.8theme.com/documentation/xstore/xstore-features/cart-checkout-countdown/

    Is there anything else we can help you with?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 13:16

    Hello, Mazzella,

    https://boutique.vins-ribeauville.com/ – uses 9.2.6 version of the theme and 5.3.3v of Core plugin, please update the theme to 9.3.18 and the Core plugin to 5.3.18 version.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 13:12

    Hello Mazzella,

    To better understand the issue you are experiencing, could you please provide a more detailed description? Additionally, it would be immensely helpful if you could include any relevant videos or screenshots that illustrate the situation you are referring to. Please also describe the outcome you are hoping to achieve.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 13:10

    Hello, Sabbir Ahmad,

    We’ve changed the settings of the plugin > File Optimization. Please check the result now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 12:12

    Hello, Simeon Iliev,

    Please set the administrator role for the user.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2024 at 12:09

    Hello, Sabbir Ahmad,

    We kindly request that you temporarily disable the cache plugin on your website and observe the results. Should this action resolve the issue, please proceed to contact the support team of the cache plugin to identify which specific setting may be causing the problem.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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    Viewing 4,740 results - 4,711 through 4,740 (of 68,221 total)
Viewing 30 posts - 4,711 through 4,740 (of 68,221 total)
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