Forum Replies Created

Viewing 30 posts - 47,011 through 47,040 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 21:06

    Hello,

    Contact your hosting provider to get FTP access to your WP installation.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 20:55

    Hello,

    Could you, please, provide temporary wp-admin and FTP access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 20:52

    Hello,

    Thanks for letting us know. I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 17:52

    Hello,

    Could you, please, provide URL and temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 17:48

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 17:13

    Hello,

    Try to add this code in Global custom CSS:

    @media only screen and (max-width: 992px) {
        .slider-item {
            background-size: contain;
            background-repeat: no-repeat;
        }
    }
    @media only screen and (max-width: 480px) {
        .swiper-entry.et-slider {
            height: 300px !important;
        }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 17:06

    Hello,

    Add this code in Theme Options > Custom CSS > Global custom CSS:

    .content-product .product-title {
        min-height: 42px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 16:51

    Hello,

    You can achieve a result like this – http://prntscr.com/pewq1a by adding the next code in Theme Options > Custom CSS:

    .content-product .star-rating {
        font-size: 12px;
    }
    .content-product .star-rating {
        margin-bottom: 18px;
        width: auto;
    }

    Additional customization in files is outside the scope of basic theme support, sorry.
    I’ve sent your request to our developers, so maybe this new feature will be added in one of the next theme updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 16:43

    Hello,

    Thanks for contacting us.
    Could you, please, provide URL of the site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 16:42

    Hello,

    1. Settings of the Mobile menu > Icon Zoom (Proportion) > set 1.4.
    2. There is no such possibility, right now, but our team will consider your request. As a temporary solution, you can change the background color (Mobile menu settings > Off-Canvas Content > Off-Canvas Content WCAG Control (Background)).
    3. You can do this via settings of Header sticky – https://prnt.sc/pewndv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 16:33

    Hello,

    Sorry for the delay in answering.
    Unfortunately, I’ve not got a reply from our developers about your request. This topic is in our line of tasks. You will be informed once there will be useful information about the mentioned problems.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 15:50

    Hello,

    1) Theme Options > Styling > Dark buttons > Dark Buttons Background.
    2) Add this code in Theme Options > Theme Custom CSS > Global custom CSS:

    .single-product-booking .product_meta {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 14:50

    Hello,

    Could you, please, provide URL of the page?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 14:48

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 14:41

    Hello,

    There is no such possibility, by default.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 14:28

    Create a static block with the desired content – http://prntscr.com/peudtl , set this block for the HTML element inside a Connect block – https://prnt.sc/peugy5 + custom CSS code – http://prntscr.com/peuhno

    .et_b_header-html_block .vc_icon_element {
        display: inline-block;
    }

    I’ve created a “test” static block on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 13:43

    Hello,

    Global custom CSS area in Theme Options.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 13:22

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 13:17

    Hello,

    Please check your “test” page now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 12:33

    Hello,

    Featured image of the mentioned product is http://prntscr.com/pesli1http://prntscr.com/peslpa Just upload images for variations in the same proportions as the featured image.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 11:59

    Hello,

    6.0 is a major update. Theme Options framework was changed to Redux instead of Option Tree, so you need to install Redux and CMB2 plugins.
    Read more – https://www.8theme.com/demo/docs/woopress/Plugins/Included_Plugins

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 11:57

    Hello,

    Please provide FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 10:49

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 10:15

    Hello,

    I’ve sent this topic to our developers. They will add an improvement in one of the next theme updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 10:09

    Hello,

    1) Go to Theme Options > Typography > and re-select Font Family – http://prntscr.com/peqd6f
    2) Do you have the problem with our theme only or with Storefront (default WC theme) too? What SkyVerge says about the problem with their plugin?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 09:50

    Hello,

    To give you a solid response we should fully understand the desired result.
    For example, this page https://xstore.8theme.com/demos/coming-soon-black/http://prntscr.com/peq5eb

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 09:45

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 09:44

    Hello,

    Translation files should be placed into the languages /wp-content/languages/themes/ folder. After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality. Do not forget about XStore Core plugin which contains few strings visible of the frontend.
    Also, do a backup of all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 09:35

    Hello,

    You can use custom CSS code:

    .content li {
        font-size: 15px !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 4, 2019 at 09:34

    Hello,

    We did not get any reports about problems with this.
    Do a full backup before any update.

    Regards

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    Viewing 47,040 results - 47,011 through 47,040 (of 68,231 total)
Viewing 30 posts - 47,011 through 47,040 (of 68,231 total)
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