Forum Replies Created

Viewing 30 posts - 4,651 through 4,680 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 14:41

    Hello,

    Thank you for reaching out to us with your requests.

    1/ To remove the payment information from the cart page, please go to Appearance > Widgets > Cart area.

    2/ We would recommend you to contact WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 14:38

    Hello filiphdan,

    Thank you for reaching out to us with your requests.

    1/ Header Builder > Multiple headers > create a custom header and in conditions set it for all pages of a particular language and change texts in settings for that header.

    2/ Do you mean translation of product categories https://prnt.sc/IG4CdQTUAmGJ
    ? Please read this article – https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 14:07

    Hello, Peter,

    We hope this message finds you well. We would like to inform you that the WooCommerce plugin has recently been updated. Consequently, it is necessary to update the customization made through the child theme files on your website.

    Currently, we do not have access to your files, which prevents us from verifying their content. If you believe that no changes have been made to the file in question, we recommend renaming it to disable it.
    You can download our default child theme, which does not include the mentioned file, from our website at the following link: https://www.8theme.com/downloads/ . It appears that the file was created by someone on your site.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 14:02

    Hello, DashDoor,

    Thank you for reaching out to us.

    We would recommend you follow next steps:
    – Create desired product categories and sub-categories via Dasboard > Products > Categories.
    – Enable product categories for menus https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/
    – create desired menus https://www.8theme.com/documentation/xstore/menu-set-up/

    We hope this information is helpful.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 13:58

    Hello, Ombi,

    Thank you for reaching out to us.

    By default, there is no such option, unfortunately.

    You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 13:24

    Hello, jaij,

    Thank you for reaching out to us.

    1, 2/ Please provide some videos for a better understanding of your requests.

    3/ This is not our theme functionality.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 13:19

    Hello, Peter,

    Thank you for reaching out to us.

    The issue is caused by custom changes in wp-content/themes/xstore-child/woocommerce/archive-product.php file.
    Changes were done by you or another person? Contact that person > provide temporary wp-admin and FTP access, and ask to fix the warning.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 12:48

    Hello, Zaid,

    We appreciate your prompt response.

    Please read this article – https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ OR you can use Single Product Builder via Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ or via Theme Options > WooCommerce (Shop) > Single Product Builder.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 12:33

    Hello, Anas,

    Thank you for reaching out to us with your query.

    Archive products builders > edit template > settings of archive products element – https://prnt.sc/Yh6q99-ydxkl

    https://www.8theme.com/documentation/docs/xstore-badges-on-products/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 12:05

    Hello,

    Thank you for reaching out to us with your query.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 12:04

    Hello, Anas,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 12:04

    Hello Combizopp,

    Please go to Appearance > Widgets > add desired widgets to the Shop sidebar area.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 10:47

    Hello, Anas,

    Thank you for reaching out to us.

    Please clear cache and check now https://prnt.sc/uHWNbdyGnv6E

    We’ve disabled “Variation gallery” via Theme Options, because when this option is activated and a variation is selected as a default one https://prnt.sc/5cI66N7IWj4K you need to upload images for the gallery of the current variation.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 10:20

    Dear, Plethora,

    In this case, you need to edit slider settings further. What exactly do you want on mobile? Big height doesn’t require image in that height for all devices, you can set container height https://prnt.sc/foEpSXqJ2_A3 and background color – https://prnt.sc/fjlZmEYawf_2

    To provide you with the most accurate advice, could you please describe in detail what you aim to achieve? For instance, if your goal does not require the use of an image or banner, you might consider simply adjusting the background settings for the container. This approach allows for different heights and other settings across various devices https://prnt.sc/JprYkajT3bJ6

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 09:29

    Dear, Plethora,

    You need to edit images that are used for the slider.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 09:02

    Hello, Mirza Ahtsham,

    Thank you for reaching out to us with your concern.

    Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 08:07

    Hello,

    Thank you for your response.

    Zoom on hover shows the image in real size it was uploaded on the site – https://staging-af8b-intermarketguestamenities.wpcomstaging.com/product/rrr-shower-bath-gel/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 08:05

    Hello, Micrograms,

    Thank you for reaching out to us. We understand that you are experiencing issues with translating the theme, despite following the tutorial and using Loco Translate for synchronization. We apologize for any inconvenience this may have caused.

    To better assist you, could you please provide us with temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Once we have this information, we will be better equipped to help resolve the issue promptly.

    Thank you for your patience and cooperation. We look forward to your response.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 08:03

    Hello, Carneiro,

    Thank you for getting in touch with us.

    In case the issue is caused by the “Woo Image SEO” plugin you need to contact support of the plugin directly.

    To get more info about the problem:
    – Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    – Check fatal error info in WooCommerce > Status > Logs.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 08:01

    Hello, Safe Desires,

    Thank you for reaching out to us.

    It seems that “Fishnet Stay-Up Stockings” product uses local attributes.

    Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

    Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

    Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

    Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

    You can use only global attributes for our variation swatches in our theme.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 07:29

    Hello, Safe Desires,

    Thank you for reaching out to us.

    Please provide a relevant video of the problem.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 07:26

    Hello Carla,

    Thank you for reaching out to us for support. We appreciate you sending over the screenshots to help us understand the issue better.

    We advise you to contact your hosting provider to resolve this matter. From your screenshot under WooCommerce > Status, it appears that both the theme and plugins are reading the server’s values for maximum execution time and maximum input variables identically. This indicates that the issue is not caused by the theme you are using and should be addressed at the server level.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 07:22

    Hello,

    Thank you for reaching out to us with your query.

    To add specific fields that customers must fill out during the registration process, and to set up a system where these entries are verified by an administrator before account activation, you will need to implement custom modifications to your registration workflow. The exact method can vary and we would recommend you contact support of WooCommerce first, because the default registration functionality comes from WC – https://wordpress.org/support/plugin/woocommerce/

    Generally, you would need to:
    1. Modify the registration form to include the additional fields.
    2. Adjust the backend to store these additional data inputs.
    3. Set up an administrative protocol for reviewing the submitted data.
    4. Implement a system to either activate or reject the account based on the review.

    If you are not familiar with coding or the backend setup of your site, we recommend consulting with a professional developer who can assist in implementing these changes accurately and securely.

    Please note that additional customization is outside the scope of our basic support.

    Should you require further customization beyond the standard options available, we kindly invite you to submit a request by email – 8theme.dev@gmail.com This will enable you to connect directly with our technical team.

    Please be aware that customization services incur additional charges. The exact cost will be determined after a detailed assessment of your request.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 07:16

    Hello, Roksolana,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 07:15

    Hello, Milos,

    Thank you for reaching out to us.

    Please provide FTP access, we will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2024 at 07:11

    Hello Combizopp,

    Thank you for reaching out to us with your concerns. We apologize for the inconvenience you are experiencing with the second license on your different website.

    Regarding the issue with the ‘filter by category’ feature not functioning correctly or disappearing, we would like to investigate this further to provide you with a solution. Could you please provide us with more details about the issue, and record a video for us? This information will help us understand the problem better and assist you more efficiently.
    Provide the URL of the page and temporary wp-admin access.

    As for the difficulty in updating the theme files through the ‘theme file editor’, this is a WordPress editor, and the situation you face is independent of our theme. We would recommend you to contact WordPress support directly.
    We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.
    For FTP access, you require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
    Then connect your files via FTP using – https://filezilla-project.org/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2024 at 15:50

    Hello, Carneiro,

    Have you solved this – https://prnt.sc/haRoOu61AJU6

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2024 at 15:25

    Hello,

    You’re welcome!

    Please follow this article to translate and the Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    In settings of elements, you will need to change some texts manually also.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2024 at 14:58

    Hello, Milos,

    Thank you for your screenshot.

    Fixed.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2024 at 14:50

    Hello, Mirza Ahtsham,

    Your Shop page shows products not categories because of Appearance > Customizer > WooCommerce (Shop) > Product Catalog settings.

    https://prnt.sc/Xoj49GjMU47V – these settings don’t work because settings from XStore Builders > Archive products > template have priority.

    “Please Let Me Know Can I Add Or remove Elements in the Subcategory Page.” – you are using templates https://prnt.sc/fpAGejNPX113 What exactly you can’t achieve there?

    Best Regards,
    8Theme’s Team

  • 1 2 3 155 156 157 2,273 2,274 2,275
    Viewing 4,680 results - 4,651 through 4,680 (of 68,221 total)
Viewing 30 posts - 4,651 through 4,680 (of 68,221 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.