Forum Replies Created

Viewing 30 posts - 46,531 through 46,560 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 14:17

    I can’t login. Please make sure that credentials are correct.
    You need to enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 14:04

    Hello,

    Provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 12:45

    Hello,

    You are using the Cloudflare CDN. Clear CDN cache, browser cache and check again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 11:38

    Hello,

    Contact your hosting providers and ask to give you a server error log to check what is wrong.
    Looks like, there is a lack of some resources on your server. For example, when the Massive Addons is activated but Jetpack by WordPress.com is disabled there is no 500 error.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 10:19

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 10:09

    Hello,

    After approval from Envato, the theme will be uploaded on the auto-update within 24 hours. Sometimes you need to click on the “Check again” button to be able to see the update notification.

    Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:38

    Hello,

    Please record a short video of the problem. You can use Gyazo GIF https://gyazo.com/download?lang=en
    Also, provide temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:31

    Dear,

    I’ve checked your site in Chrome https://gyazo.com/83d69c18ea21edf8926234993596d391 and Safari https://gyazo.com/0839c151076ae78ed0328f7dfc099832
    Try to clear browser cache or check from another device.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:22

    Hello,

    Your site under maintenance mode, so I can’t check it. Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:18

    Hello,

    Please read this topic – https://www.8theme.com/topic/rating-stars-crash/#post-224659

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:17

    Hello,

    The problem is caused by this custom CSS code http://prntscr.com/pujr1u You need to change or remove it. If you can’t find where this code is added, provide temporary wp-admin access, so I can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:11

    Hello,

    1) Please describe the desired result in more detail.
    2) Theme Options > Woocommerce (Shop) > Shop > Products style > Image Hover Effect > Disable.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 09:02

    Hello,

    I’ve passed your questions to our developers, but they will be available from Monday, due to the weekend.
    Please read about Contact Form 7 plugin https://wordpress.org/plugins/contact-form-7/ , you can use it to create a contact form instead of the Legenda contact form.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 18:42

    Hello,

    This is already in our theme options
    https://prnt.sc/pubax1
    https://prnt.sc/pubbbl

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 18:25

    Hello,

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this 🙂
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 17:21

    Hello,

    Mobile menu starts from 992px. If you want to change this breakpoint it requires a lot of additional style customization. But you may add this code in custom CSS:

    .header-vertical-enable .page-wrapper .header-type-vertical2 {
        max-height: 100vh;
        overflow: auto;
    }

    it will add scroll on the left side menu.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 17:07

    Hello,

    Theme Options > Header builder > Search > Results Sorting > disable posts.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:53

    Hello,

    Dashboard > Updates > check again. The latest version of the core plugin you can download from this page – https://www.8theme.com/downloads/ https://www.8theme.com/demo/docs/royal/Plugins/Plugins_Update
    About the slider on your home page, I do not see the problem – https://gyazo.com/ead02d0964d28cd8b9434dbabb9f2478 Please clear browser cache and check now more time.
    Functionality of Slider revolution plugin is independent of the theme.
    We are theme author and provide support for the theme only.
    Please post different questions via different topics.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:37

    Hello,

    By default, Single product layout, from Theme Options > Single product, affects all products.
    But Single product layout option from Additional product options [8theme] on a separate product has a higher priority. There is no possibility to edit these options via bulk action.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:28

    Hello,

    You’re welcome!
    I’ve sent your request to our developers and hope this functionality will be added. But I can’t give a guaranty, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:23

    Hello,

    Please post new questions via new topics.
    To change the color, add the next code in Theme Options > Theme custom css:

    .single-product .product-content .product_title {
        color: red;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:21

    Hello,

    I am glad that you sorted out.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:20

    Hello,

    Theme Options > Woocommerce (Shop) > Shop > Products style > Product Content Elements http://prntscr.com/puaagi

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:16

    Hello,

    Sorry, but your request is a bit unclear for me. Please describe it in more detail. Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:14

    Hello,

    You can use Gyazo GIF https://gyazo.com/download?lang=en

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:12

    Hello,

    Try to disable all the third-party plugins, that do not come bundled with our theme https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins , and check how it works then.
    If the menu behavior is not affected by plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 16:09

    Hello,

    Please post different questions via different topics, to prevent misunderstanding.
    1) Go to pages > Edit home and Shop page > Page layout settings > compare settings “Use custom footer for this page”. Set Sefault here http://prntscr.com/pua2cd for Shop page and check then.
    2) About buttons, describe the desired result in more detail.
    To find out classes, inspect code using inspector tools.
    Open a web page in Google Chrome. Either:
    -Select the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
    -Right-click on any page element and select Inspect Element.
    The DevTools window will open at the bottom of your Chrome browser.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 15:59

    Hello,

    You’re welcome!
    Is there anything else I can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 15:56

    Dear,

    1) Do you mean this documentation https://www.8theme.com/demo/docs/woopress/ ?
    All available settings for WC pages you can find in Theme Options > Shop, Products Page Layout and Single Product. Default settings for such pages are in Appearance > Customize > Woocommerce. Because WC pages are default pages of the plugin, you need to use custom css code to change styling.
    2) Because of the current content structure, the single product page can’t have full-width background color as you described. Additional customization in files is outside the scope of basic theme support, sorry.
    3) This code:

    .single-product .meta-title span {
        background-color: transparent;
    }
    .single-product .product-navigation h4.meta-title:after {
        left: 53% !important;
        width: 47%;
    }

    will give you such result – http://prntscr.com/pu9rn1
    4) Provide screenshots of mentioned borders. You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to screenshot here.
    5) Google plus was removed from 8theme – Social links widget in the latest version of the theme – https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    Instagram API doesn’t have share function and can’t be included in share icons.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 8, 2019 at 10:41

    Hello,

    Headers of our demos you can find in Theme Options > Header Builder > Header templates > Ready To Go Headers http://prntscr.com/pu4vf2
    I would recommend you to create a staging site and test it there first.
    All our demos use the Header builder now. The import of any demos version on a new site will install the header created by the builder http://prntscr.com/pu4xl9

    Regards

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    Viewing 46,560 results - 46,531 through 46,560 (of 68,187 total)
Viewing 30 posts - 46,531 through 46,560 (of 68,187 total)
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