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Viewing 30 posts - 46,501 through 46,530 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 16:44

    It is a screenshot from your Shop page http://prntscr.com/pvgrdb I’ve changed the footer to default here – http://prntscr.com/pvgs4y You can compare footers on Home and Shop pages now.
    Pages of product categories inherit the functionality of the shop, so have the same footer as the Shop page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 16:36

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 16:35

    You’re welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this 🙂 We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 14:44

    You’re welcome!
    We are doing our best to make the XStore better, and very grateful to you for being our customer. If you have any feature requests or suggestions, please post them here – https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-features/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 14:43

    Hello,

    It looks like you need to update translation files of the woocommerce plugin, then you will be able to find and translate the mentioned text
    https://docs.woocommerce.com/document/woocommerce-localization/ http://prntscr.com/pveozs

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 14:31

    Hello, @TheOne

    If you have any other problems or questions, please create a new topic http://prntscr.com/pvehg3 https://www.8theme.com/forums/xstore-wordpress-support-forum/
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 14:29

    Hello,

    Yes, the latest update of the theme contains changes in sale label functionality.
    You’re welcome! Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 14:26

    Hello,

    Was the PHP Memory limit increased?
    We’ve fixed the problem on your site. The single product page can be edited via the builder now, please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 14:06

    Hello,

    I’ve sent your report to our developers.
    As a temporary solution, please add this custom CSS code:

    .product-type-variable .onsale {
        line-height: 1.2;
        padding: 3px 0;
    }

    http://prntscr.com/pve0vy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 13:58

    Hello,

    Edit your Home page and change the mentioned image here – http://prntscr.com/pvdwoh

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 13:53

    Hello,

    Add this code in Theme Options > Theme custom CSS:

    .filter-wrap {
        margin: 2vw 0px 3vw 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 13:37

    Hello,

    We’ve added to your content-single-product.php the missing code.
    To show upsell in the sidebar, when the builder is enabled, upsell element should be added in a section which uses as the sidebar, for example, http://prntscr.com/pvd5f6
    You can disable the builder > wait new updates for the theme, when new settings will be added, and then enable the builder.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 13:28

    Hello,

    Sorry for the inconvenience. Our developers are working on the problem with Multiple headers functionality. It will be fixed in the next update of the theme (will be released within 2-3 days).

    @Robert
    , please use custom CSS code, as a temporary solution:

    .header-top-wrapper  .header-widget2 {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 13:03

    1) Please check how it works with Storefront theme (default WC theme).
    2) Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
    3) If the problem is independent of plugins, and required information is displayed with the Storefront, provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 13:02

    Hello,

    Settings > Permalinks.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 12:36

    Hello,

    You changed content-single-product.php file via child theme, so the Single product builder doesn’t work correctly right now. Compare your file with the file in parent theme and add to your child theme missing code, or provide us with temporary FTP access.
    With your current settings in the builder upsells products should not be shown in the sidebar at all.
    Option to show upsells products vertically will be added in one of the next theme updates.

    Regards.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 12:29

    Hello,

    Here is the problem – https://prnt.sc/pvbw9i Contact your hosting provider and increase PHP Memory limit.
    We’ve disabled Autoptimize plugin, as a temporary solution, so you can check the site now.

    I would recommend you to create a staging site (full copy of the existing one), you will be able to do all test and updates there first, without affecting the production one.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 12:04

    We are grateful to you for your kind words, really appreciated!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 11:53

    Hello,

    1) Do you have this problem when parent theme is activated on the site? The problem can be caused by custom changes in files.
    2) Mentioned notices relate to the plugin http://prntscr.com/pvbsuz , so you need to contact the support of this plugin.
    3) What exactly options do you mean? Describe this problem in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 11:25

    Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 11:22

    Hello,

    Please clear cache and check one more time.
    If this doesn’t help, provide us with URL, temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 11:20

    Hello,

    This is default text when selected widget area doesn’t have content. Because your widget shows content for login users only, it caused such situation.
    I’ve added an empty text widget http://prntscr.com/pvba1r Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 11:10

    Hello,

    We did not test this plugin with XStore, unfortunately.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 11:03

    Hello,

    Product Content Effect can be changed in Theme Options > WooCommerce (Shop) > Shop > Products style, for example, https://gyazo.com/696742641cfbf320dc2eb8b4936f2521

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 10:54

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 10:53

    Hello,

    Please check translation for XStore Core plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 10:19

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 08:37

    Hello,

    We’re getting 503 error on your site. Please contact your hosting provider support to check if there are any issues on a server. Maybe there is a restriction by IP?
    Follow this article and update the Core plugin via FTP – https://www.8theme.com/demo/docs/legenda/Plugins/Plugins_Update

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 08:31

    Hello,

    You are right, Multiple headers will help in this case. Our developers know about this bug and will fix it in the next theme update. It will be released within 2-3 days. Sorry for the inconvenience.
    As a workaround, you can add this code in Theme Options > Theme Custom CSS > Custom CSS for desktop:

    .tax-product_cat .container.content-page,
    .single-product .container.content-page {
        padding-top: 16em;
    }
    .tax-product_cat .header-wrapper,
    .single-product .header-wrapper {
        background-color: #c4a573;
    }
    .single-product .swiper-entry.woocommerce-product-gallery {
        top: 18em !important;
    }

    http://prntscr.com/pv8om7

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 08:14

    Hello,

    I am glad that the problem was solved.
    Let us know if you need any other assistance.

    Regards

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    Viewing 46,530 results - 46,501 through 46,530 (of 68,231 total)
Viewing 30 posts - 46,501 through 46,530 (of 68,231 total)
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