Forum Replies Created

Viewing 30 posts - 46,501 through 46,530 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 15:08

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 15:07

    Hello,

    Please clear browser cache on your mobile and check https://prnt.sc/puypys

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 13:49

    You can disable text selection with CSS:

    body {
    -webkit-touch-callout: none; /* iOS Safari */
    -webkit-user-select: none;   /* Chrome 6.0+, Safari 3.1+, Edge & Opera 15+ */
    -moz-user-select: none;      /* Firefox */
    -ms-user-select: none;       /* IE 10+ and Edge */
    user-select: none;           /* Non-prefixed version, 
    								currently supported by Chrome and Opera */
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 13:12

    Hello,

    There is no such possibility, unfortunately.
    It works in the same way on our demo – https://xstore.8theme.com/product/product-classic/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 13:09

    Hello,

    I suppose it is a cache of your browser. Try to check via an incognito window.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 13:07

    Hello,

    1) Please change the previous code to:

    .ls-layers, .ls-inner {
        z-index: auto !important;
    }

    2) The problem is caused by styles of layerslider https://prnt.sc/puwddy https://prnt.sc/puwdg1
    Your slider on the home page has only 1 slide, so you can try to recreate this block using default elements of WPBakery Page Builder, and delete the slider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 13:04

    Hello,

    This plugin https://prnt.sc/puxhx5 adds .none class for the body, but our theme has his style – https://prnt.sc/puxi48 Please keep this plugin disabled.
    Sorry, but we don’t give a guaranty for full theme compatibility with all 3-rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 12:13

    Hello,

    Loco translate > Plugins > XStore Core plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 12:10

    Hello,

    As I can see, you need to change size of images https://prnt.sc/pux2bu in settings of WooCommerce – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ For example, set width 440 and regenerate thumbnails to apply settings. Also, add this custom CSS code –

    .products-grid .content-product {
        padding: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 11:59

    Hello,

    1) Add this code in Custom CSS for page http://prntscr.com/puwzc2 –

    .ls-inner {
        z-index: auto;
    }
    .ls-layers {
        z-index: auto;
    }

    2) Please describe these questions in more detail with screenshots.
    You can use Lightshot Screenshot tool https://app.prntscr.com/en/index.html and provide the link to screenshot here.
    Also, provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 11:38

    Hello,

    That is great thank you for letting us know.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 11:36

    Hello,

    Does it work fine with a default theme?
    If problems are independent of the theme, you need to contact the support of WPML plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 09:15

    Hello,

    I’ve checked your site on computer and mobile, and do not see the problem with the fixed header. Please clear browser cache and check one more time. Let me know if this has been solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 09:08

    Do you have this problem when parent theme is activated on the site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 08:45

    Hello,

    Thanks for the reply.
    I’ve sent this problem to one of our developers.
    Please provide temporary FTP access also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 08:24

    Hello,

    Please see screenshots http://prntscr.com/puvj24 http://prntscr.com/puvj6x There is a default padding-top for column inner.
    You can change it via design options on columns and set the desired gap for row.

    Inspect code using inspector tools. Open a web page in Google Chrome. Either:
    -Select the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
    -Right-click on any page element and select Inspect Element.
    The DevTools window will open at the bottom of your Chrome browser.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 08:10

    Hello,

    Theme Options > WooCommerce (shop) > Shop page layout > Products Masonry > On.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2019 at 08:07

    Hello,

    Let us know if you need any other assistance.
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 19:57

    Hello,

    As I can see, the builder works fine – https://prnt.sc/pupwde
    Please clear browser cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 19:48

    Hello,

    Do you use the theme – 6.2 version and Core plugin – 1.5 version?
    Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then. Let us know the result.
    Do you see any error in browser console?
    Provide us with URL and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 19:40

    Hello,

    I was able to recreate the problem with the sidebar position, when the header builder is disabled, on my test site. Our developers will get a report about this situation.
    Meanwhile, mentioned settings for sidebar position, when the header builder is enabled, work fine http://prntscr.com/pupq6v

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 17:23

    Also, I would recommend you to activate Header builder via Theme options and create the desired header for desktop and mobile from scratch depends on your needs. Here you can find video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
    Search results page inherit sidebar position from shop page, but in search settings of the header builder, you will be able to change “Sidebar Position” http://prntscr.com/puo6g9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 17:17

    You can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 17:15

    Hello,

    We do not face this problem on our test site.
    To be able to help, we need access to site where the problem is visible.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 17:08

    Hello,

    I am able to log in your admin panel – http://prntscr.com/puo0xx using credentials that you provided earlier. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 16:00

    Hello,

    1) Here it is http://prntscr.com/punael Try to change the 25px to 50px and you will see a difference.
    2) Provide temporary wp-admin access, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 15:28

    We need FTP access (host, username, password, port), not cpanel.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 15:21

    Hello,

    You can change this text via settings of Wishlist plugin – http://prntscr.com/pumxbj

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 15:20

    You can comment this part of code – https://prnt.sc/pumrdl > https://prnt.sc/pumrwu (do this via your child-theme).
    Please note that additional customization in files is outside the scope of basic theme support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 9, 2019 at 14:30

    I am getting http://prntscr.com/pumehq or https://prnt.sc/pumee2
    Connect to your files via FTP and enable the debug mode, as described here – https://wordpress.org/support/article/debugging-in-wordpress/ Let us know what error appears on your site.

    Regards

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    Viewing 46,530 results - 46,501 through 46,530 (of 68,187 total)
Viewing 30 posts - 46,501 through 46,530 (of 68,187 total)
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