Could you, please, provide temporary wp-admin access?
Regards
Rose Tyler
Support staff
December 5, 2019 at 13:34
Hello,
Language and currency switchers on our demo are just for demonstration purposes to show the customer that there is area where he will be able to add these things if he use plugins that include such switchers.
If you want to implement the real language switcher use one of the additional plugins that allow you to create the multilanguage site:
– WPML https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
– qTranslate
– Polylang
Regards
Rose Tyler
Support staff
December 5, 2019 at 08:37
Hello,
What version of the theme did you use before the update?
Try to disable all the third-party plugins, that do not come bundled with our theme, and check how the adding to cart works then.
Regards
Rose Tyler
Support staff
December 5, 2019 at 08:06
Hello,
I do not see any problem with the mobile menu button (Samsung, Chrome).
Please try to clear browser cache and check one more time. What mobile device and browser do you use? Do you face the problem on the home page or subpages?
Regards
Rose Tyler
Support staff
December 4, 2019 at 16:24
We are grateful to you for your kind words, really appreciated!
Please provide temporary wp-admin access, so we can take a closer look at current settings.
Regards
Rose Tyler
Support staff
December 4, 2019 at 15:11
The problem with the zoom disabling was solved on your site. Fix for the problem will be included in the next update of XStore.
Please open up a new topic for new questions.
Regards
Rose Tyler
Support staff
December 4, 2019 at 15:01
If you love XStore and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Rose Tyler
Support staff
December 4, 2019 at 15:00
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
December 4, 2019 at 15:00
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
You’re welocme!
Please provide a new screenshot for a better understanding the problem.
Regards
Rose Tyler
Support staff
December 4, 2019 at 09:59
Hello,
You’re welcome!
If you love XStore and have something nice to say don’t hesitate to tell about this 🙂 We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Rose Tyler
Support staff
December 4, 2019 at 09:51
Hello,
Go to Theme Options > WooCommerce (Shop) > Shop > Products style > Product Title Chars Limit > 0
Regards
Rose Tyler
Support staff
December 4, 2019 at 09:26
You’re welcome!
Module General Options > Layout > Layer Area Size
Thanks for understanding.
Do you face a problem with Revolution slider functionality? If so, we will do our best to help you sort out.
Please read the documentation of the plugin before post questions here – https://www.themepunch.com/support-center/
Regards
Rose Tyler
Support staff
December 1, 2019 at 15:07
Hello,
What versions of the theme and Core plugin are you using now?
1) Try to set white color for Inputs Background in Theme Options > Styling.
2) Deactivate and remove Redux framework plugin.
If you need any further assistance, provide temporary wp-admin and FTP access.
3) Yes, you can create the desired header for desktop and mobile from scratch depends on your needs. Please watch video tutorials – https://www.youtube.com/watch?v=RbdKjQrFnO4&list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
Also, it is possible to import header from any of our demo versions via Theme Options > Header builder > Header templates > Ready To Go Headers (for example – http://prntscr.com/q4m2nkhttps://xstore.8theme.com/demos/electronics/ ).
You can try to implement this by additional customization in files.
Additional customization is outside the scope of basic theme support, sorry.
Let us know if you need any other assistance.
Regards
Rose Tyler
Support staff
December 1, 2019 at 11:43
Hello,
If you love Classico theme and have something nice to say don’t hesitate to tell about this 🙂 We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads
Regards
Rose Tyler
Support staff
December 1, 2019 at 10:52
Hello,
The problem is caused by missing of required plugins – http://prntscr.com/q4ju4m Go to Appearance > Install plugins or install plugins manually (latest versions you can download from here – https://www.8theme.com/downloads/ )
Let us know the result.
It is recommended to create a backup of your files and database before starting any updates – https://www.8theme.com/demo/docs/royal/Theme_Update.html to be able to restore the site to the previous state if something goes wrong. Or you can create a staging site (full copy of the existing one) and do updates of the theme and plugins there first. If everything is ok then you’ll be able to update the production site.
