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Theme is not installing - by Carlos Clouthier

This topic has 4 replies, 2 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

  • Avatar: Carlos Clouthier
    Carlos Clouthier
    Participant
    November 28, 2019 at 22:55

    I’m trying to install the theme but is not allowing me (see https://bit.ly/2DsxYqZ) but its returning an error.

    What can I do?

    #225866 Copied Theme version: 6.2 WooCommerce version: 3.8.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2019 at 09:29

    Hello,

    Looks like you are trying to install an incorrect archive. Please read these articles – https://xstore.helpscoutdocs.com/article/4-theme-package https://xstore.helpscoutdocs.com/article/12-theme-installation and follow this video – https://youtu.be/UAlAkvoilfk
    If you need our help with the theme installation, provide temporary wp-admin access.

    Regards

    #225890 Copied
    Avatar: Carlos Clouthier
    Carlos Clouthier
    Participant
    November 29, 2019 at 21:42

    Thanks!

    #225957 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2019 at 08:52

    You’re welcome!

    Regards

    #225965 Copied
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